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Question

Accidentaly upgrade wrong group

  • January 20, 2026
  • 1 reply
  • 16 views
Oscar Liaw

I was trying to upgrade my account to professional seat without knowing it is only upgrade to group instead of an account, I have not use anything on the upgrade group and I am looking for refund so I can shift the pro plan to the group I am working on

    This topic has been closed for replies.

    1 reply

    J
    Figmate
    • Junko3
    • Figmate
    • January 21, 2026

    Hi ​@Oscar Liaw, 

     

    I understand that you accidentally upgraded the wrong team to a Professional plan and are requesting a refund so you can apply the plan to the correct team instead.

     

    Unfortunately, we’re not able to assist with billing issues directly here in the forum. I can see that you’ve already contacted our support team via a ticket (#1698764), and that one of our specialists has replied to you regarding this.

    To keep things streamlined, I’ll go ahead and close this topic for now. If you have any additional questions or concerns, please feel free to reply directly to the ticket email you received.

     

    For other community members who may come across this post, just a quick note: plans are tied to teams, not individual accounts.

    You may find these articles helpful:

    If you have a billing-related issue, we recommend submitting a request via Contact support from the (?) icon in the bottom-right corner of any page in Figma. The chatbot will guide you through opening a report so our team can take a closer look and assist you directly.

    You can also refer to this guide for more details: Explore Figma's help and support resources

     

    Thanks,

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