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Hey Figma team — hoping you can help get this in front of someone who can actually investigate/restore.We moved a file (“SecondWave Documents”) out of our team project into Drafts, and immediately afterward the link started showing: “Hmm, we couldn’t find that one… deleted, moved, or made unavailable.” Now it’s inaccessible for everyone who should have access, and we can’t locate it anywhere (Recents, Drafts, Search, Trash/Deleted, other teams/workspaces).File link: https://www.figma.com/design/ViUZaBqZnVjj8tGkC8xeEW/SecondWave-Documents?t=tLiBtoEIQz21baua-0Workspace/Team: SW FilesAffected users: [redacted customer PII - DJV 14 Jan 2026]This file is a core SOP/docs hub for our business, so this is blocking us.Request: Can a Figma Support Specialist please open/escalate this as a recovery case (backend lookup by file ID) and tell us: Was the file deleted, moved to another org/team, or made unavailable due to permissions? Is it recoverable, and what’s the latest recoverable version/tim

I was charged for a Professional Plan this month after I had submitted a cancellation. My account is locked and no longer active, so I’m not sure why I was billed. I would like a refund. 

Hi all, I'm using the Figma Library Analytics REST API to collect usage data for components in our design library, but I've encountered a limitation that prevents me from getting per-component file breakdowns. What I'm Trying to AchieveI need to identify which specific files use each component in my library, along with the instance count per file. For example:- Component A is used in:  - File 1 from Team A: 50 instances  - File 2 from Team B: 25 instances  - File 3 from Team C: 10 instancesI know this information is visible through the Figma library analytics window, What I've TriedI've tested the following API endpoints extensively:1. GET /v1/analytics/libraries/{key}/component/usages?group_by=component   - ✅ Returns total usages, file count, and team count per component   - ❌ Does not provide list of which files2. GET /v1/analytics/libraries/{key}/component/usages?group_by=file   - ✅ Returns list of all files using the library   - ❌ Shows total library usages per file (all components

Please help, when I go into presenting mode my screen doesn’t take up the full screen. I’m using Figma’s 16:9 size template and I played around with every mode in the presentation settings (responsive, fit to width, fit to width and height, etc). the best option i could use is fit to width and height but it still has the black margins on the top and bottom. what’s the easiest solution to fix this so the screen is truly full screen? i really want to avoid resizing/readjusting all my components. 

 Hello Figma Support Team,I’m writing to report an issue where I’ve lost access to Figma designs that were created for me, even though the designer was the original owner of the files.The designer initially owned the file and shared access with me during the project. However, when I tried to open the file today, I found that my access had been removed and the file is now asking me to request access again. This was done without any prior notice.Details of the issue: My Figma account email: (redacted by the moderator due to PII) Figma file link: [redacted] File / Project name: FALcom – V1 Designer / file owner username on Figma: Intel Grafix Date access was removed: Unknown (I discovered the issue today when access was no longer available) Nature of the agreement: Client–Designer (designs were created specifically for my business/project) Although the designer was the original owner of the file, the designs were created for my use. Losing access has caused disruption to my work

Hello Figma Support Team,   I recently subscribed to Figma Professional and canceled it about a month ago. I understand that the subscription will not renew, and I no longer have an active plan.   However, I still see a charge of $15.00 on my card, even though the subscription is canceled. Since I am not using the service and do not have an active subscription, I kindly request a refund for this amount.   Could you please look into this and help process the refund at the earliest?   Thank you for your support.   Best regards, Top Up Game

Hello! I need help understanding a billing issue.I cancelled my Professional team subscription before the renewal date. My team now shows the Starter (free) plan, and I do not have access to billing settings or paid features.However, on December 1st I received an invoice for $15.17 USD, and my bank showed an automatic payment attempt from Figma. I previously paid only $5 USD for my plan, and I did not add any extra seats.I am confused because:• the subscription was cancelled in advance• the account is now on the free plan• I didn’t add any seats• I don’t owe anything as far as I understand• but I still received an invoice and a failed charge attemptCan someone from the Figma team please confirm:1) that my subscription is fully cancelled2) that there will be no more payment attempts3) that I do not have an outstanding balance4) why the invoice amount was $15.17 instead of $5Thank you very much!  

When I moving a surface with my mouse middle button, a random text appears on the surface.Video: Screencast Browser: Firefox 146.0.1 (64-bit)OS: Ubuntu 25.10 Edit:Reloading a browser solves the problem, but the problem happens every time after text input,for example, after modification the width property of a frame. Reloading tab doesn’t solves the problem.

I am new to Figma and have been working on a project. When I zoom in on my elements, a tiny pixel grid shows which allows me to make sure the elements are evenly spaced. Now that grid is missing. Can someone please help me to figure out why it is not showing?

Hi Figma team,I’m posting here because I’ve been unable to get timely resolution through standard support channels and need this escalated to billing.Issue summary: I was on an annual Pro plan and transferred the account to a Free Educational Account for my institution  Figma still attempted to charge my account The initial annual charge failed I canceled the plan immediately and did not reactivate it The UI showed the plan as canceled, with a “Reactivate plan” option and a $0 upcoming invoice Despite this, I woke up today to a pending debit charge of $418.08 from Figma I did not authorize this charge. The plan was canceled, no services were being used, and the charge occurred after cancellation.This is currently a pending transaction, and I’m urgently requesting that Figma void the charge before settlement and confirm in writing that: The subscription is fully canceled The charge will be reversed / voided No future charges will be attempted I’ve documented everything (sc

Snapshot from the new figma sidebarThe recent sidebar update from Figma doesn’t communicate when there’re library updates with in File mode. File mode is where we live 99% of the time. At least a little badge/dot indicator on the tabs to have a notice there’s an update.

I cancelled my subscription in early January, but I was still charged. How to cancel the subscription completely?Invoice ID:in_1SpkZyIvcqWR3dFD323L0W5OTeam: Людмила Болдина's team

Sometimes the color picker/eyedropper stops working on the selected object.Steps: Select a rectangle → click its fill color → use the eyedropper to pick a new color.Expected: The rectangle’s fill changes to the picked color.Actual: Instead, an existing color variable (in the Variables table) gets updated with the picked color, as if that variable was selected. I didn’t open the Variables panel or select any variable.

I pay for Figma on my personal account and its currently not showing up in the toolbar to use.I’ve looked everywhere and I still can’t find a way to enable it for my personal work.  

Hello Figma Support Team,I hope you are well.I would like to report a bug we are experiencing in a Figma team project related to published components.We are seeing deleted icons and buttons reappear in our files after components have been published. Even after removing these elements and confirming the changes, they continue to show up again across the team project. This creates confusion and inconsistency when designing and collaborating, especially when multiple team members are working on the same components.Issue summary: Icons and buttons that were deleted reappear in the project The issue occurs with published components in a team library Changes appear to not sync correctly across files This affects design accuracy and collaboration We have tried refreshing files and checking library updates, but the issue persists.Please let us know if this is a known issue or if there are any steps we can take to resolve it. We would appreciate your assistance in investigating this bug.T

Hello,We would like to report an inconsistent behavior affecting icons that use size variables in Figma.Issue description:When importing icons from our library into other Figma files, some icons unexpectedly change size. The icon visually resizes without any clear reason when pasting, instancing, or updating the library.What’s particularly strange is that this behavior only happens in certain files, while the same icons work correctly in others.Context of our setup:We have a main Figma file where all our icons are centralized.In that file, each icon component is assigned size variables, and the actual size is defined through modes that represent different scale tiers (e.g., small, medium, large).In theory, when consuming these icons in other files, their size should remain stable according to the selected mode.What we have already checked: Size variables are correctly defined and synchronized across files. No warnings, broken references, or duplicated variables. All icon variants h

Our Org has submitted numerous inquiries to the Sales Team via the Sales form provided by Figma, but no Reponses received.  We have a few individual Figma license and want to move to either Organization or Enterprise and want to discuss with Sales what would be best for our org.  Please let us know who we can talk to. 

I have created a ticket for managing my seats because I have upgraded my account and the same limitations still exist (ticket #1683351). However, no emails are sending to me concerning this ticket. I have checked spam / junk / and firewall-quarantined emails...nothing containing my ticket number or “figma”. The chat is sending me here. As far as I can tell there is no way to communicate with Figma. Please please help, I have a deadline that I’m missing because of this nonsense, and I’m just trying to get access to features I’ve paid for.

Hey, got an issue that I can’t solveLet's say i have a dropdown component. The dropdown component, when clicked, opens up a menu component. The menu component has a bunch of menu list components. The menu list components have text like "item 1", "item 2", "item 3". By default, the dropdown component is set to "default" state and in this state, the menu isn't open. When the dropdown component changes to "open” state, the menu is open.I prototype it so that when you click on the dropdown, it changes from default to open. In my figma editor, I change the text of the menu list components to "bob", "joe", "fred" by switching the component to open, then editing the menu list components text, and then changing it back to default. After I make these changes, if I change it back to open on my figma editor, the changes are there. But when I go to prototype mode and click on my dropdown, it goes back to the text of the parent component, which is "item 1", "item 2", "item 3".I tried using text pro

Hi! I was charged 9.67$ even though i cancelled my subscription and was barely using the free plan only?

I exported two libraries to use them in Figma Make, but neither of them is being accepted. However, in regular Figma files, both libraries are detected and work correctly.What’s strange is that I use this same library in another account without any issues. The problem only happens in my current account, where Figma Make doesn’t recognize the imported libraries at all.Has anyone experienced something similar or knows what could be causing this?

I love the new “Make” feature, but I cannot get over how the “Download Code” button doesn’t download the code you’re provided.Download Code button in Make pageYou get a .zip file with the name of the tab and no contents. Is there something I’m missing? I understand it’s “AI Beta”, but if this feature doesn’t work - why have it on the screen?

When comparing current and updated component instances in “Review updates” window and cycling through the instances with arrows, the previews don’t change at all. When using “Go to instance” button I can clearly see that the instance has overwritten properties which do not show up inside the review window.Issue is present in both native app and web version. Colleague could also reproduce the same issue in another project. 

Hello! I have submitted several different types of documents to the following website https://www.figma.com/education/apply?utm_source=figma&utm_medium=email&utm_campaign=edu_onb&utm_content=main_button&utm_campaign=Onboarding+-+Edu+New+User&utm_content=Day+05+-+Edu+Verification&utm_medium=email&utm_source=figma with the intention of getting my student account verified. Every document I have uploaded contained my name, my school, and a date. I have tried uploading my student ID, my class schedule, my letter of enrollment, and my tuition receipt, all of which have failed. Now it says “verification limit exceeded”. What am I supposed to do? I need Figma for my college courses. Please help!!!!!!

When hovering over this menu item, the item contents (icons and text) disappear.