I’m having an issue signing up for the free Figma Education plan for classrooms and wanted to check if anyone has experienced something similar.
When I try to register, the sign-up process does not let me complete the registration, even though I believe I meet the eligibility requirements. I’ve tried multiple times and reviewed my information, but without success.
Has anyone encountered this before or knows what might be causing it? Any guidance would be appreciated.
Thank you in advance.
Hey! I had a similar issue. It turns out you might need to create a 'Free' team first, and then click the 'Upgrade' button in the sidebar. When it asks for the plan, just select the Professional plan and check the box that says 'Is this an education team?' Hope that helps!
Hi
I understand you’re having trouble completing your sign up for the Education plan, and I’m happy to help look into this.
To help me better understand what might be going on, could you elaborate a bit more on what you meant by:
“the sign-up process does not let me complete the registration”?
Are you seeing any specific error messages, or is there a particular step where the process stops? Screenshots would be really helpful too, if you’re able to share them.
I also noticed that you’ve reached out to our Support team and I’ve gone ahead and escalated your case internally so it gets the right attention. Your new ticket number is #1730827.
In the meantime, you may find this guide useful: Figma for Education — it covers setup steps and verification troubleshooting in more detail.
Looking forward to your update so we can get this sorted.
Update: You’ve been successfully verified for the Education plan, so you should be good to go! Please let me know if you run into any issues.
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