Hey @Hifa , Celine from Figma here, thanks for reaching out out the Figma Forum!
Unfortunately, Figma isn’t able to manually review documents or confirm eligibility for the Education plan. Verification for higher-education students is fully handled by our partner, SheerID.
First, please make sure you’ve applied at figma.com/education/apply with your school-issued email address, select Higher ed for institution type and complete the SheerID verification process.
If you’ve already done this and are still running into issues, the best next step is to contact SheerID directly here. They’ll be able to review your verification status and help you move forward. Thanks for your patience, and I hope this helps clarify the next steps!