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Yea, I lost the access to Figma AI , I’m using a student account. Any idea what happened ??

I am working on a project & any frames I have created today are not rendering properly. I am getting blocks of colour instead of the actual content. I have checked on desktop app & web. My colleague confirmed that they get the same issue on the same frames. How can I fix this?I’ve attached the frame in the design file & the frame in present - HELP! 

Figma has been distant from users lately, and while I understand that they’re expanding their scope, the contact support button has become completely unresponsive. Here’s what happened: I transferred ownership of a file in a project from User A to User B, since B would now be managing it. B then removed A from the sharing settings and restricted access to invited users only. However, A still had access to the file and, assuming it was no longer needed, moved it to the trash. B was shocked to find the file was no longer accessible. When A tried to recover it from their trash, it wasn’t there. B also couldn’t find it in their trash. Now the file is gone — not visible in either A’s or B’s trash, and inaccessible to both. The question is: where is the file now?And I am here is community is because As i mentioned The contact support button doesn’t work.BTW although this ask seems chilled, I am losing my mind on where the file is because i have a deadline to meet.

 이 파일이 갑자기 안 열립니다 휴지통에도 없고 빨리 해결 부탁드립니다

I just made a loom recording it: 

File from drafts disappeared. The name of the file was “DP2 Campaign” but unfortunately i dont have link to this file anywhere. This file disappeared completely, its not in recents, not in trash, not in projects and not in recently closed tabs, its just gone. I tried everything from the community topics with same problem, but nothing seems to work. Is there a way to recover it since it was very important project file?Thank you!

Hello,I am a student  in college in Canada. My  Figma Education plan is locked. I wrote to education@figma.com and sent my education ID. I also contacted SheerID, but they told me: “We are unable to process your verification request.”I need help, please.Thank you.Mouhamed Syll

I attempted to connect Figma Make to our project’s GitHub repository and now I’m permanently stuck with this approval pending status message. My admins already approved the connect request (we verified that), but Make is stuck on pending for approval. There are no option to cancel the request, refresh, create new request or anything else in that matter.How could I possibly recover from this? Permanent approval needed status message 

Hi everyone,I created a Figma project about a month ago and even published it. At the time, I was on the student plan. Recently, when I tried to log in, Figma asked me to re-verify my student status. After doing that, I noticed that my project was missing. The published link no longer works either.I’m certain I didn’t delete anything, and I was the only person in the team. I already checked the Trash and it’s not there.Has anyone experienced something similar? How can I recover my project? Also, does anyone know how to contact a real support agent at Figma? I keep getting redirected to their AI chatbot, and I really need to talk to a human about this.Any help would be greatly appreciated!

Hello, I’ve recently been experiencing an issue while using Figma Buzz. When I try to create a style (text or color) and I’m typing either the Name or Description, I trigger Figma shortcuts that exit me out of the editing process. For example, if I try to type “Orange” to name a color, the “N” key triggers the “Zoom to next frame” shortcut. I’ve been unable to create the color style titled “Orange.” This also happens when I try to edit a style to fill in the Description. It exits me out of the creating or editing a style popup and loses my progress. Wha’s strange is that it doesn’t happen when I initially open Figma, so I’m wondering if something I’m doing triggers this behavior. Any help to fix this would be greatly appreciated!

I share this link to inspect the problem:I have a rectangle component in 3 variant:grey purple blackThe rectangle 1st variant after 500ms delay change to 2nd one. And the 2nd after 500ms change back to 1st.Now on click from page 1 that has 1st and 2nd swapping I want to navigate to page 2 with 3rd variant. static.Unfotunately on page 2 I see always 1st and 2nd variant swapping. Help me please, I found this bug on complex prototype but as you can see it is present also on simple one draft. 

I'm using a "when video ends" trigger in a figma prototype to navigate to the next page. It works fine when I preview only two pages, but when I start the demo from the first page, the "when video ends" trigger fails and navigation to the next page fails. The entire demo has about 30-40 pages and around 20 videos. Could the file size be causing the lag?

Hey folks. I need your help for a very concrete issue.  Here’s the issue, with some context:At my current job, we use the Inter Google Font as the main typeface in our Figma library. Everything was working perfectly until a teammate created a set of Text styles using a local installation of Inter instead of the Google Font version.Once we discovered the issue, we updated all the affected Text styles by switching them back to the Inter Google Font and republished the library. In theory, this should have fully resolved the problem.However, it didn’t.While the Text styles now work correctly inside the library file, they still appear as missing fonts in other Figma files that are connected to the library—even after updating to the latest published version.We continue to get the “Missing font” error, and despite trying multiple fixes, the issue persists. Could you please help us to solve the issue? Thank you!

The design system which I have linked with multiple files is updating things not touched when publishing the kit and affecting the designs. Currently, I am not overriding the updates in my main file but need a solution to fix this issue. 

Hi,We have made several icons, some of them using repeat groups.The icons are grouped in a component as variant.These icons are used in different sizes over different pages in different components, for example a card. Since you can’t resize a repeat group with the drag-tool we used scale (K) to resize the icons to appropriate size.But when using the new component/card and changing the icon, it falls back to resizing the image inside the image component and not keeping the scaling.I have tried different solutions inkluding “Regenerate all instances” and rebuilding the entire component but the problem remains.Have attached an image of a test components. 

1.In the preview, the horizontal scrolling effect is normal, and the scrollbar appears and can be swiped horizontally.the horizontal scrollbar appear in preview2.However, after the published, the scrollbar disappeared, making horizontal scrolling impossible.after the published, the scrollbar disappeared3.The initial published was normal, but after adding the same component, the scrollbar did not appear, and this happened several times.4.Why is the result different in the preview compared to the published version?Here is my Site URL  https://co-create.mojoin.com/ Is this a bug, a current limitation of Figma site, or maybe something wrong on my side ?Thanks in advance for any help or insight!

Hello Figma Support,I accidentally added an extra annual Developer Seat to my workspace. The seat is billed as a 1-year subscription ($144), and the charge has been added to my monthly invoice, scheduled to be billed on December 13.This was not an intentional purchase. Could you please help me with: Canceling the accidental annual Developer Seat. Adjusting or removing the upcoming invoice charge for this seat. If required, I’m happy to pay for the portion of time the seat has already been in use. Thank you, and please let me know if you need any additional information. 

When loading a component instance via the Assets panel, variables like color and font-family are not loaded. When looking at the main component in the component library file, variables are set correct.When a component instance is copied over from the component library file. Variables are working and applied to the component instance correctly.Problem is that when working with slots, you cannot copy component into these slots. This makes it impossible to use my component instances, because they are always missing the variables I assigned to them in the component library.Use-case were variables are not workingUse case were variables are working correctly 

There was a repository in GitHub created by Figma. I deleted it and disconnected the connection between them.When I try to reconnect GitHub and Figma, I get the following errorError: XHR for "/api/integrations/github-app/plans/team/1566401966601697033/github-installations/admin/repository" failed with status 500  

in the last three days, my figma make can’t perform auto fixing and publish the app, it seems running but its running/loading all the time. please help

Hi,I’m writing because I haven’t received any response from the Figma Education Team, even though I’ve contacted them multiple times regarding my Education verification issue.I already reached out to SheerID, and they confirmed that my verification was successfully approved on September 10, 2025 (Request ID: 68c0cff38506831465be96ec).However, my Figma account is still locked, showing “Verification Limit Exceeded,” and I cannot access some of my files. This situation is causing a lot of inconvenience for my ongoing work and classes.I’ve emailed education@figma.com several times, but there’s been no reply for weeks.Could someone from the Education or Support team please check this issue and help unlock my account?Here are my details for reference: Name: Yejin Kang Verified by SheerID on: Sep 10, 2025 Issue: Account locked with “Verification Limit Exceeded” despite valid verification I’d really appreciate any help or update on this matter.Thank you.Best regards,Yejin Kang

we account are scheduled to pay 6060 US dollars on November 13, 2025. However, this amount exceeds the single transaction limit of my card. Could you please split this bill into two bills of 3015 US dollars each? Otherwise, I will be unable to make the payment.

I simply cannot adjust the spacing between two mind map boxes without it:1. Snapping back into place where it was originally, or2. The arrow disappears sometimes when I try to reposition it. FigJam is a great tool, but this one things (bug?) has been so annoying, 

I am logged in with the same two accounts on desktop and Android mobile. Mirroring works as expected when I select a frame in a file in one account but does not when I select a frame in another file in another account (also changed to that account in the app). The floating bar appears in the app that I can click on to start mirroring but then the screen never loads (remains black) and the loading spinner just keeps spinning.I have tried everything I could think of.Logged out of the second account on both devices and tried that way. Restarted the app Deleted caches Updated the app Renamed my teams so they wouldn’t share the same nameWhat is the problem?

I have a Mac mini with 16 GB of RAM Figma is taking 12 of those and it takes a lot of time to do simple actions I reduced the file size and I tried to open one file still have this issue how can I fix this??