Both the desktop app and the browser have been showing this error for the past 5 days, and I’ve tried almost everything: clearing the cache, reinstalling the browser, disabling extensions, switching to another device (iPad), and using a mobile hotspot. Is anyone else experiencing the same problem?
Hi
I understand that you’ve been seeing the “Couldn’t load Make” preview error in both the desktop app and browser for the past 5 days, even after trying multiple troubleshooting steps.
To help narrow this down, could you please confirm the following:
If the issue does not occur when such tools are disabled, we recommend reporting this to your IT team for further investigation.
Additionally, could you please try opening the following links? Do they load and display “OK,” or do they load blank?:
If either link loads blank, please ask your IT team to ensure the following domains are explicitly allowlisted, as described in Adjust your network settings:
*.figma.com
*.figma.site
*.makeproxy-c.figma.site
*.makeproxy-m.figma.site
*.awswaf.com
esm.sh
jsdelivr.net
If you’ve tried all of the above and are still seeing the issue, please check the DM I’ll be sending you shortly. That way, we can collect the necessary information and connect you with our team if needed.
Thanks,
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