Want to setup a subdomain for example “brand.mysite.com”
Despite Figma saying this is possible we would need an A record in order to do this, however there is no A record?
Subdomains are not possible?
Hi
From the backend, I can see that you have already reached out to the support team. They are waiting for your response for further investigation. Please check your inbox when you have a moment 🙏🏼
For others who may encounter similar issues, here are some steps and general guidance you can try to see if that helps:
-
Verify DNS Records: Ensure that you have added the correct TXT and CNAME records to your DNS settings. Double-check for any typos or incorrect values, as even small errors can cause issues.
-
Check for Conflicting Records: Look for any conflicting DNS settings, such as multiple CNAME records for the same subdomain or an existing AAAA (IPv6) record on your apex domain. If you're using an A record, remove any conflicting AAAA records.
-
DNS Propagation: Keep in mind that DNS changes can take some time to propagate across the internet. If you've recently made changes, it might be worth waiting a bit and checking back later.
- SSL Certificates: Figma automatically provisions SSL certificates for custom domains. This process usually takes up to 15 minutes, but can sometimes take longer. If you're still waiting after 30 minutes, check if you have any CAA DNS records configured and ensure they allow certificates from Google Trust Services, Let's Encrypt, and SSL.com.
For a detailed guide on connecting a custom domain to your Figma site, you can refer to this guide: Manage a custom domain for your site
Still, if the issue persists, we recommend reaching out to our support team by filling out this form: Submit a report. Thank you!
This topic has been closed for replies.
Error 1000
DNS points to prohibited IP
Currently this is what happens when we click on our subdomain we used Cloudflare for the DNS records to original domain.
Hi
From the backend, I can see that you have already reached out to the support team. They are waiting for your response for further investigation. Please check your inbox when you have a moment 🙏🏼
For others who may encounter similar issues, here are some steps and general guidance you can try to see if that helps:
-
Verify DNS Records: Ensure that you have added the correct TXT and CNAME records to your DNS settings. Double-check for any typos or incorrect values, as even small errors can cause issues.
-
Check for Conflicting Records: Look for any conflicting DNS settings, such as multiple CNAME records for the same subdomain or an existing AAAA (IPv6) record on your apex domain. If you're using an A record, remove any conflicting AAAA records.
-
DNS Propagation: Keep in mind that DNS changes can take some time to propagate across the internet. If you've recently made changes, it might be worth waiting a bit and checking back later.
- SSL Certificates: Figma automatically provisions SSL certificates for custom domains. This process usually takes up to 15 minutes, but can sometimes take longer. If you're still waiting after 30 minutes, check if you have any CAA DNS records configured and ensure they allow certificates from Google Trust Services, Let's Encrypt, and SSL.com.
For a detailed guide on connecting a custom domain to your Figma site, you can refer to this guide: Manage a custom domain for your site
Still, if the issue persists, we recommend reaching out to our support team by filling out this form: Submit a report. Thank you!
I have been waiting almost a week now for my SSL cert for my custom sub-domain. There are no issues with my DNS and I am just hearing crickets from support. Can I get some help please?
Hey
I see in the backend that our support agent has escalated your case to our Engineering team to take a closer look at it. Please continue the conversation directly via your case. I’ve gone ahead and close the topic there.
Please note the team will get you back to you as soon as they have more details. Thanks for your patience while they are investigating it!
Update: I see in the backend that thee engineers mentioned that the issue has been fixed and you are able to access your side.
I’ve gone ahead and closed the topic here, thank you.
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