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Question

Refund request

  • February 17, 2026
  • 1 reply
  • 3 views

sokovlady

Dear Figma Support Team,

I am writing to request a full refund for a recent subscription charge on this account.

A payment was automatically processed two days ago. I have not been actively using this account for quite some time and did not intend to continue the paid subscription. I am currently using Figma through a different active account, and therefore I do not require a paid plan on this account.

Since the charge was made very recently and the service has not been used, I would greatly appreciate it if you could cancel the subscription and issue a full refund for this payment.

Thank you in advance for your understanding and assistance.

Kind regards,
Vladyslav Sokolov
 

Invoice ID:  in_1Sz0SgIvcqWR3dFDh3A0M0ZZ

1 reply

djv
Figmate
  • Community Support
  • February 17, 2026

Hi ​@sokovlady, thanks for reaching out! 

I’m Denise from the Community team at Figma. My team here on the forum isn’t able to assist with Billing issues, but thank you for providing your invoice. 

From what I can see, you’ve also reached out to our support team directly on ticket #1751345. If you have any further questions or concerns, please reach out to support directly via email.