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Question

Documents not being accepted for Student Account Verification

  • February 17, 2026
  • 1 reply
  • 2 views
jwfaris

I am a student currently attending ASU as an undergraduate studying Computer Science. For an assignment for one of my classes, I needed to create a figma account using my ASU email which I have done and am using right now. However, I also need to get the “free for students and professors” plan as specified in the assignment description for my class, but when trying to verify my student status with uploaded documents I keep getting rejected. I have submitted pictures of my class schedule, ASU profile, major map, and my student ID. I am unsure what to do and need assistance getting verified asap. Thank you so much in advance.

    1 reply

    J
    Figmate
    • Junko3
    • Figmate
    • February 18, 2026

    Hi ​@jwfaris, 

     

    I understand that you were having trouble with your student verification and were getting rejected after submitting documentation.

     

    I checked on our end and can see that your account has already been verified as a higher education student through SheerID, and you currently have access to a student team.

    Could you please confirm whether you’re still experiencing any issues accessing the Education plan?

     

    I also see that you have an open support ticket (#1751178). Our Education team typically responds within 5–7 business days. If you’re still facing issues, I recommend replying directly to that ticket with any additional details so they can continue assisting you.

    For reference, you can review the full guide here: Figma for Education

     

    Thanks,

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