Hey there, thank you for reaching out! 

The “Verification Limit Exceeded” error you’re seeing comes from our partner SheerID, who fully manages the student verification process. Since you’ve already contacted their support team, the best next step is to wait for their response, they’ll be able to review your case and help resolve this error.

In the meantime, if you receive an update from SheerID that doesn’t solve the problem, let me know and I’ll be happy to look into it further with you.

Thanks for your patience in the meantime! 

Hello,
I also have the same problem as Anton. I’ve been verified by SheerID, but I can’t log into my account because it says it’s not configured. When I tried to create a new account, it says my verification limit has been exceeded. I hope this issue can be resolved as soon as possible.
Thank you.

Hi I'm having the exactly same issue. I also emailed SheerID 7 days ago. They didn't replied yet.

Hey ​@nazmul_fau — welcome to Figma Forum, and I’m sorry to hear you’re running into the same issue.

There may be some additional delays over the weekend, but I’ve gone ahead and shared your concern with the right folks internally. While I don’t have access to account-specific details here in the public forum, I can see that our Product Support team has already received your request. They’ll follow up with you directly as soon as more information is available.

Please keep an eye on your inbox for updates — your case number is: 1515593. Thanks for your patience while this gets reviewed.

Hi ​@Tom Reem I am having the same issue and I need education edition for a class I am taking. Please help me

Hello Figma Community,

I’m a student from [Your College Name] and I was using the Figma Education Plan. Recently, I was asked to re-verify my student status.

Unfortunately, my college server is not well-maintained, so SheerID could not verify me automatically. I tried uploading different documents (tuition fee receipt, class routine, etc.), but after several attempts, I now see the message: “Verification Limit Exceeded.”

Now I cannot submit any new documents or re-apply. I still have valid student status, but I don’t know how to continue the verification process.

👉 Can someone from the Figma team or community guide me on how I can:

1. Reset my verification attempts, or

2. Submit an official letter from my college confirming my enrollment.

Any help would be greatly appreciated 🙏

Thank you,
Sumon Sharma

Dear Figma Support Team,

I am writing to you today because I'm experiencing a significant issue with my student verification for Figma for Education. I have a school-issued email address and have attempted to verify my student status about 13 times. I have submitted all possible documents, including my student ID, national ID, and enrollment certificate, but unfortunately, all my attempts have failed.

I have since been blocked from retrying, as the system shows an "exceeded attempt limit" message, and this has been the case for over two days. I previously reached out to SheerID for assistance, but I have not received a response.

I am a student who critically needs Figma for my coursework this semester. Could you please assist by resetting my verification attempts so I can resubmit the correct documents?

Thank you for your time and consideration.

Sincerely,

Hi, 

My teams are already in Education plan. I have permission to edit. I went through the verification process and SheerID sent details regarding this if you need them to assist me, so why does this window still tell me that I need to verify my status? Should I just ignore it? Because I literally cannot re verify again. Please let me know what you need from me because this should definitely not be this difficult.  

Hello!

I tried re verification for FIGMA student, but it was showing network error even though network was good, and continuously trying it was still showing the same error.

Then it started showing Verification limit exceeded.

So I contacted sheerID via mail, they responded with:

We were unable to process your verification request. And Your ticket has now been permanently closed.

I mail them again and again still got no solution...

If it's possible i would like to verify my account again. I can provide a document from my school if nesesery.

Last mounth i have verified my spotify account with sheerid and it worked normaly.

Please provide the solution for this issue otherwise I won't be able to re verify student plan.

Hey ​@tamziy — thanks for reaching out here, and I’m sorry you’re running into the same issue. I checked on this and can confirm that our Product Support team is already reviewing your case: 1516132. I’ve flagged your Forum post so they know you followed up here as well. They’ll be in touch directly at the email tied to your Figma account as soon as possible.

Update for you, ​@tamziy — I checked in with the Figma for Education team on your case and they’ve reset your verification limit. You should now be able to go through the process again. To move forward, please re-verify by following the steps outlined here: Updates to our Figma Education plan → Higher Education users. Appreciate your patience. 🙏🏻

Hi ​@Tom Reem I have the same problem. Can you help me fix it? I need to use it for school, but I can’t right now.

Hello, I am a Figma user currently attempting to verify my account for the Education plan.
During the verification process, I was asked to submit a government-issued ID. I uploaded a photo of my Korean Resident Registration Card, but the system repeatedly failed to recognize it and rejected the verification attempts. As a result, I am now seeing the message “Verification Limit Exceeded” and cannot proceed any further.

Since I submitted the correct document, it is quite frustrating that the failure of the photo recognition process is preventing me from completing the Education plan verification. I kindly ask you to review this issue and help restore my ability to complete the Education plan verification on my account.

Hi ​@함윤정 — thanks for checking in here, and I’m sorry for the trouble you’ve run into. I wanted to share an update: We’ve been collaborating closely with SheerID based on the feedback in this thread, and they now have an improved process to handle verification limit errors like the one you’ve reported.

If you haven’t already, please reach out to them directly and let them know what’s happening using this secure form: Contact SheerID Support. Their team is now better equipped to review your case and provide next steps.

Thanks again to you (and others in this thread) for surfacing the issue — your feedback helped us improve the process, and we hope this makes things smoother moving forward.

Also, ​@함윤정 — I see that you have a case open with our Product Support team: 1519914. While they don’t have visibility into the verification process managed by SheerID, they can continue to support you with any account-specific issues tied to your Figma profile. A team member will respond to the email address that’s tied to your account as soon as any other updates become available. 

Hi ​@Tom Reem . Thank you for the response. The team was able to “reset” my tries to fill out the form. However, the system still cant verify me and now I am locked out with VERIFICATION LIMIT EXCEEDED again :( 

Resetting and letting me redo the form doesn't seem to fix the underlying broken system that cannot process the photos of my IDs.

Please help me

Hi @SUMON SHARMA, ​@Buri

- Just a quick note. I noticed you had originally created a new post, but I moved it here since it aligns with the conversation in this thread. Please see Tom’s responses.

Thank you!

​@Tom Reem  Hello, my university is eligible for the education plan (Universidad Argentina De la Empresa), but i don't know why it wont accept me, even though i added the documents it asked for, it is urgent because if i lose my account then all my work will be lost, and i can't have that, i am doing my thesis and it would be the end of the world if i lost this. I already sent a mail to Sheerid but it takes 6 days to answer and my account will be lost in 4, so i dont know what to do.

Please help and thank you.

Everyone who is reading this thread. 
1. I reached out to Figma Support. They told me SheerID handles all this verification stuff.
2. So I reached out to SheerID team and they said “yeah cant do anything we’re closing this ticket because you must successfully verify on the platform”...which as we all know isn’t working for us.

===
Thank you for reaching out to SheerID regarding your verification for Figma.
 
As previously stated, we are unable to review your ID via email as the Government ID check must be successfully completed within the platform before continuing with your verification request. If the ID check is not completed, we are unable to further assist with your request.

As SheerID is unable to offer further assistance, we will be permanently closing this ticket.
 
Thank you for your understanding.
===

So who do we go from here to get actual assistance?

​@ksn I hope you have an update on how to solve this? SheerID told me themselves everything is good and that I'm approved and eligible for the student account. This is directly from Jack @ SheerID’s Verification Support:

Upon reviewing our records, I see that you've already been verified and approved for the same offer under your name on September 12, 2025. As such, there’s no need to submit a new request. Please note that, according to Figma guidelines, you are eligible to apply for this offer once every 335 days. Since your previous request was approved within this timeframe, your discount remains active and valid. Submitting another request may result in system errors. For any future concerns regarding the offer or your Figma account, please reach out to Figma support team directly.

I got verified on September 12, then on the 15th I got a new mail saying I’m still not verified. So I did the process again because of this and it might be the reason for the crashout. I cannot believe how difficult this is, should I redo the process once again now despite what SheerID says or what?

​@Tom Reem Hello, I’m also experiencing the same error that my verification limits is exceeded. I’ve contacted SheerID, but their solutions are just to use a different device or browser, I’ve tried them and still nothing works. Also, when I first tried to verify, the website told me to upload my goverment ID, and SheerID would send me an email saying they’re unble to verify me, I find it really confusing because my classmates didn’t need to give their goverment ID to re-verify. Could you please help me look into it? I’ve reported this issue via email to Figma(got no replies yet) but I’m really anxious due to running out of time. Thank you!
 

​@Anton Blomgren I’m so sorry that this has been dragged out as long as it has been. We’ve been advocating and passing along the issues we see here, and everyone collectively on the Figma side is doing their best to stop instances like this happening.

I just spoke to our education leader, and there was in fact and issue with your verification that was causing this back and forth confusion.

I know this is probably the last thing you want to hear right now, but can you please attempt to verify again? I’m told this has been addressed, and you should know be able to cleanly verify.

And of course, let me know if not. I’ll continue to chase this down until you are set.

Hi, I am having the same problem with everyone above. 

I received email from Figma team and told me I should contact SheerID

So

I tried to contact SheerID so many times but all I got was “ We were unable to process your verification request. While we can't offer further details or support for this specific inquiry, please ensure all information submitted is accurate and meets the eligibility criteria for future attempts. Your ticket has now been permanently closed.”

Since I dont know exactly what I did wrong or missing since they did not give my any further information

Please help me with this because I will lost access to a lot of project for my school collaborate assignments.

Thank you so much

I contacted the SheerID team about this issue, but their response only advised me to retake the photos of my ID carefully and re-enter the information before trying again.  

But please understand — my account already shows “Verification Limit Exceeded,” so I cannot even attempt the process again.  
I have even tried using a different browser, but the verification is completely blocked and I am stuck.  

Please, I urgently need your help to resolve this issue. I cannot proceed any further on my own.  

Hello,

It has been a week since i try to fix my probleme with the Student Plan on Figma. Im a 22 years old student from the switzerland artschool, ECAL. I used figma for most of my courses last year. And in order to use figma again, i need to redo my student plan. Everytime i do the verification plan, i get this: 

Verification Limit Exceeded

We're glad you're enthusiastic, but it looks like you've already redeemed or attempted to redeem this offer.

I tried to contact SheerID for 3 times, and this is the only respond i get:

Hello,
 
Thanks for contacting SheerID.
 
We were unable to process your verification request. While we can't offer further details or support for this specific inquiry, please ensure all information submitted is accurate and meets the eligibility criteria for future attempts. Your ticket has now been permanently closed.

here are the emails i sent:

Email 1)

Hello,
Im a 22 years old student from the switzerland artschool, ECAL. I used figma for most of my courses last year. And in order to use figma again, i need to redo my student plan.

I have an issue, where when i try to do the verification system for the Education programme, it says that my verification limit has exceeded. I already sent a verification with a document, but due to not having my student card renewed at the time, i prefer to send it once i got my student card renewed. Now that i have it, when i click on the link to get verified to figma, it says that the page has expired.

Is there a way that this issue can be fix?

Kind regards,
Malcolm Semedo Barreto

Email 2 is kinda like email 1.

Email 3)

Hello,

I am contacting the support team regarding an issue with my verification attempt for the Figma Education Plan.

- Company name for the offer: Figma
- Stage of verification: I am stuck after my previous verification attempt was expired. When I try to start a new verification, the system shows the error message:
“Verification Limit Exceeded – We're glad you're enthusiastic, but it looks like you've already redeemed or attempted to redeem this offer.”

I am a 22-year-old student from Switzerland, studying at École cantonale d'art de Lausanne (ECAL). This art school uses Figma for many prototype design projects (for example: https://ecal.ch/fr/feed/projects/7649/option-media-interaction-design-22-23/
).

To continue using Figma for my coursework, I need to re-verify my student plan, but I’m unable to do so because of this error.

Could you please help me reset my verification attempt so I can try again?

Thank you very much for your time and support.

Kind regards,

I have absolutely no idea on with who to contact for my issue, or if im missing something with my emails…

If anyone has a solution to reset the verification attempt, i would highly appreciate that, since i have 3 days left of access with figma education...

Thanks,

Malcolm Semedo Barreto