All drafts created in the last 2 years have disappeared after account update

Hi ​@KB56 - happy to help try to figure out what happened.

First: you mentioned you are on a student account. Is it possible you have 2 Figma accounts? One associated with your student email, and another under a separate personal?

Can you provide the names of any of the drafts that are missing? You can PM them to me, and I’ll see what I can do.

Hi ksn, thanks for your reply. 

I have one Figma account under my personal email that is registered in association with an online educational program. 

Unfortunately I did not note all the names of the drafts (there were many) in a separate document somewhere… 

Hey ​@KB56, I’m taking over for ​@ksn and will be helping you from here.

To cover some grounds, please check if:

• The file is in your deleted folder (Open your drafts > click the deleted page). If so, right-click the file to restore it
• The file may have been moved by a teammate who was also on that file. 

We do need a URL to locate the files. You may be able to find the URL from:

• Your web browser’s history.
• Any past conversations where you might have shared the file with colleagues.
• The ‘File > Recently Closed’ menu if you are using the desktop app.

To better assist you with this issue providing the URL(s) of the missing drafts would be incredibly helpful for further investigation.

I appreciate your help!
 

Hi Gayani_S,   

-No missing files in the deleted folder. The items in the deleted folder are also only those from 2 years prior.

-Zero teammates on my drafts

-Since I had not opened the files over the holidays, there are no recent URLs to those drafts in my browser history. 

What is strange is that the thumbnails of the drafts were there immediately prior to accepting T&C’s and changing passwords. Something about these actions wiped everything going back 2 years.