Skip to main content
Solved

Request 1744900 - I am the only person subscribed for this account, I want cancel renewal - Mark as no more replies allowed

  • February 18, 2026
  • 1 reply
  • 8 views
Prathyusha Malempati

How fair it is to do so? -- i got reply after 3 days on [Request 1744900 ] & that too very formal answer on 13th & i have replied immediately and till now - 18th Feb 2027 i didnt heard from the customer care. How fair it is deal with customer with such as irresponsible way. when our money is deducted unnecessarily without using it.

I am just need support to unsubscribe my account. Please somebody take it seriously.

Best answer by Celine_

Hi ​@Prathyusha Malempati , Celine from Figma here. I’m really sorry for the frustration this has caused, I completely understand how concerning it feels when you’re being charged and waiting on a response. I’ve escalated your case internally. I can also confirm that an agent has replied to your ticket (#1744900) and is requesting a bit more information to move forward with your unsubscribe and billing request.

Please take a look at their latest response and share the details they’ve asked for so they can resolve this for you as quickly as possible. (We are not able to handle billing issue in the Forum due to privacy and security reasons)

Thank you for your patience, I know delays aren’t ideal, and we appreciate you following up! 

    1 reply

    Celine_
    Figmate
    • Celine_
    • Community Support
    • Answer
    • February 18, 2026

    Hi ​@Prathyusha Malempati , Celine from Figma here. I’m really sorry for the frustration this has caused, I completely understand how concerning it feels when you’re being charged and waiting on a response. I’ve escalated your case internally. I can also confirm that an agent has replied to your ticket (#1744900) and is requesting a bit more information to move forward with your unsubscribe and billing request.

    Please take a look at their latest response and share the details they’ve asked for so they can resolve this for you as quickly as possible. (We are not able to handle billing issue in the Forum due to privacy and security reasons)

    Thank you for your patience, I know delays aren’t ideal, and we appreciate you following up! 

    Terms & ConditionsCookie settingsAccessibility statement