I’ve got verification of educational account, however, I cannot upgrade my team. when I try to upgrade my team through pressing the plan changing button it does not show the educational plan option. Can the support team help check the verification status of my account?
Question
Cannot join educational plan after identification
Hi
I understand that your educational status has already been verified through SheerID, but you’re not seeing the Education plan option when trying to upgrade your team.
For privacy and security reasons, we’re not able to review account-specific verification details directly here in the forum. However, I can see your support ticket (#1750988) on my end, and I’ll go ahead and escalate it internally to help ensure it’s prioritized.
Someone from our team should be in touch with you soon.
Thank you for your patience in the meantime!
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