Skip to main content
Question

Can not verify education status using SheerID

  • February 17, 2026
  • 1 reply
  • 3 views
Alyssa Ditroia

I’m currently trying to verify my student status for the Figma Education plan, but I’ve been unable to complete the verification process.

I have already uploaded the required documentation, including:

  • My Student ID

  • Enrollment Verification

  • Tuition Receipts

I reached out to SheerID for assistance, but my support tickets keep getting closed automatically without any explanation or resolution. I also emailed the Figma Education team directly and have not yet received a response.

At this point, I’m unsure how to proceed and would greatly appreciate any help in manually reviewing my documents or guiding me through the next steps to verify my student status.

Thank you in advance for your assistance!

1 reply

J
Figmate
  • Junko3
  • Figmate
  • February 18, 2026

Hi ​@Alyssa Ditroia, 

 

I understand that you’re having trouble verifying your student status, and that your SheerID tickets were automatically closed without explanation.

 

I can see your support tickets (#1747930 and #1751142) on my end. While the Education team typically responds within 5–7 business days, I’ll go ahead and escalate your case internally to help ensure it’s reviewed as soon as possible.

Our team will follow up with you soon.

Thank you for your patience in the meantime.

Terms & ConditionsCookie settingsAccessibility statement