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I was supposed to pay an invoice on January 23, 2025, for $432, and I have already made the payment. However, it shows that I still owe $5. Could you please clear this balance for me? 

Hello,I’ve tried making payment with two of my credit cards. Both. of them have failed. I’ve contacted the bank and received the response that the “Merchant is trying to do a recurring transaction” and that you are not compliant. It looks like you are non-compliant in India as per the local norms. How do I make the payment and when can you become compliant? Thanks,Vamsee

Original file: Prototype:https://www.figma.com/proto/vuCR14okCPcxhdNY6dQiid/Untitled?node-id=1-6&t=Y2bFZBlxBHrTOfyF-0&scaling=min-zoom&content-scaling=fixed&page-id=0%3A1

why there is no figma ai in my plan? 

I was using Figma on Chrome when an error occurred, and the file didn’t save. Upon checking, I noticed that some file pages were deleted. I tried undoing the changes using Ctrl+Z, but it only worked up to a certain limit. Can you suggest a solution?

Font names containing accented characters do not preview correctly in the font family dropdown.Take “Nysé” for example which is previewed below as “Nys?”.  (Search functionality is preserved thankfully.)

Hi there, I’ve been waiting for the AI features since Nov 18 When I paid for Professional license and Turned on the AI feature in admin panel. Now what I’m supposed to do to get access for AI feature. I’m tired of reading paragraphs that doesn’t help me.Please guide me!Thanks.

When drawing a somehow simple vector network, setting the stroke style of my line to inside causes part of the line to disappear  

HI! I can't open the projects in the desktop application. But everything is working fine in the chrome browser. How is this possible? Help!

When changing the text style font, some fonts don’t work. The icon changes from Ag to T. It happens with random fonts. I tried installing those fonts on my mac and reopening Figma but it still doesn’t work.

Just now, all font styles and shadows disappeared from the main design system as well as from the backup project. Is there any way to restore everything as it was, and why did this happen?

Takes over 10 sec to load a presentation link (with only 15 slides) on browser and in app. Browser shows page unresponsive first then finishes loading. Would be great if it loads faster so we can share the link and viewer can quickly see it without waiting too long or thinking it’s not working.

Today we experienced a complete detachment of Figma links in Jira tasks. We believe it could be a culprit of Jira widget in Figma. Did anybody encountered the same thing? 

Hi. I changed the name of my company, and thus have a new email address. I tried to change the email address from my old account to my new one, but it doesn’t work. Can someone please help me?  

I noticed in the past month that search has gotten worse, specifically when looking for icons. Our library follows a naming standard of “name_24px” with the name varying by icon and the number varying by size. I’m guessing something about this format is confusing search even when the right answer is the closest match. Eg. Searching “star” for an icon named “star_24px” does not work… but it does suggest icons named “restart_alt_24px” and “store_mall_directory_24px” which are clearly less correct than the icon I wanted. I cant personally change the icon naming structure - can this be fixed?

Hello all, I am looking for help related to a recent incident that happened with me.I’m unable to access my own file which I worked on all the last five yeras. I was working on it right now and the screen simply appeared that I no longer had access to my own file which was literally in my drafts, it was never shared. All my jobs were there, just like the ones I was working on now, it's my income. I'm desperateThe only owner and edit was me only. I still have it on my screen, and it's even in my recents, but I can't get into it. Please help me with this or if anyone from Figma officials can help me with this. The name is “Projetos”. 

When I log into figma, I'm always taken to a sticky note I created a year ago, my team has created new columns since then and I have to reduce the screen to find the new column, then scroll to it then enlarge the screen. Is there a way to fix this issue? 

Today I received a Figma project that contains a link to a phishing threat.The link was sent through a coworker's email, It seems like his account was compromised.The scammer linked a Figma project and emailed it to all his contacts, since we worked together I opened the figma project, and found another link inside of the figma project, that 2nd link contained a phising threat which my antivirus blocked.This made me think; is there a way to “report” figma projects that pose a security risk to the community? I couldn't find a button to “report project” or something similar. It would be helpful if once identified someone could take those Figma projects down. 

In my prototype I use various boolean variables to switch components states/ toggle visibility based on choices made in various spots of the prototype.In the figma app and Firefox browser I do not encounter any issues (so far).I got word from other Designers that in browsers like safari the components started to have their contents disappearing if a boolean switched the states of the components.  

When I switch between pages in my any figma file, it takes from 1 minute to 5-6 minutes.Such a problem I started experiencing about 2-3 weeks ago. And this problem appeared not only for me but also for my colleagues. I can’t work normally. Simple tasks take a lot of time when you have to just switch between pages and fix some text layers or copy something. just in case, I have Intel UHD Graphics

I’ve been using Crt+Cmd+{Arrow keys} to align objects left/right/top and bottom. For example Control+Command+Left arrow key to Align Left and Control+Commend+Down Arrow key to align to BottomThese were additional shortcuts along with Alt+{A/W/S/D}. I think after last figma update the additional Align left and Align right shortcuts (CTR+CMD+Left/right arrow keys) are not working. So. when I press Ctr+CMD+Arrow Left to Align Left, The object(s) resizes. (meaning it ignores the Ctrl key and just does CMD arrows which is resizing shortcut)However the Align Top and Bottom however works fine.(i.e. Ctr+Cmd+Top/Bottom aligns to Top and Bottom respectively)[I am on Figma Desktop App version 124.6.5  and MacOS version 12.7.6 ]Its very frustrating for me personally for me because I’ve been aligning things this way for years and this was the top if not the only reason to use desktop app and after

Dear Figma Support Team,I'm experiencing slow performance with the Figma Desktop App on my MacBook Pro (2019, Intel UHD Graphics 630 & AMD Radeon Pro 5300M, MacOS 13.7.1). File loading often takes up to 5 minutes, causing system-wide lag. I've tried the official troubleshooting methods, including clearing the cache, but the issue persists.I have disabled the "Automatic graphics switching" option in the system settings to ensure the dedicated GPU is used. But I noticed the integrated GPU is at near 100% usage during loading, while the discrete GPU remains inactive.Thank you for your assistance.Best regards

[URGENT] Hi, since this morning I can’t access my file on the Figma app when I’m the owner but when I’m on the web browser I do have access (so not a licence problem). Please help as I need to work on the file asap. Thanks! 

I finally figured out it wasn’t possible, but why shouldn’t I be able to?Steps to reproduce:Create a frame Create another frame inside Try converting the inner frame into a section (right-click)Observe the “Convert to section” option is not available. To make it a section, you’ll have to know to convert the outer frame to a section. It seems like the only situation where covering a frame to a section is not possible. I don’t have a clear use case for it, but I’d expect to have the ability to. It’s not urgent.

I need help for access to a previous account that I had before. I need access to the previous designs that I made with a previous account. On this previous account I used the "Login with Google" auth and now I don't have access to this google account because this was removed.How I can recover my designs?