Figma links not opening in desktop app from Safari (works in other browsers)

Hey ​@Joe P-R, thank you for the detailed breakdown of the issue and for walking me through all the troubleshooting steps you’ve already tried, this is really helpful.

Before I connect you with our technical quality team, could you please double-check one more thing for me: after reinstalling the desktop app and clearing Safari’s cache, is the “Open links in desktop app” setting in Figma still toggled on? It may reset when clearing the cache, so I just want to make sure that’s ruled out.

If it is still toggled on, I’ll go ahead and escalate this to our technical quality team so you can share your Figma desktop app debug logs with them, and they can investigate further into what’s causing this.

Thanks again for your patience! 

Hi ​@Gayani_S 

Yes, I can confirm “Open links in desktop app” is toggled on.

Thanks,

Joe

Hi ​@Joe P-R, thanks for confirming that. I’ve gone ahead and created a support ticket on your behalf. Your reference number is #1508897. Our support team will follow up with you shortly. In the meantime, it would be really helpful if you could download and share your Figma desktop app debug logs with the team using these steps: Download Figma desktop app debug logs.

Thank you, 

Gayani 

Hi,

I am having the same issue and have also tried the above steps, to no avail.

Thanks,

Sarah

Hey ​@sarah333 -

The only thing that fixed this for me was disabling iCloud Private Relay on my MacBook’s system settings.

Hope this works for you!

Joe

I have the same issue… I tried all the steps, and even disabling iCloud Private Relay didn’t work for me 😕 It’s very annoying, because it used to work fine before.

Can confirm that I have the same issue. 

Hey ​@Jakub Kowalczyk, thanks for trying to disable iCloud Private Relay! I’ve just submitted a support ticket on your behalf. Your support ticket number is (#1616932), for reference. Someone from our support team should be in touch with you soon. 

​@Jonas1 could you please try:

• If using any Safari extensions, can you try disabling these temporarily, then refresh the browser and check if this works?
• Can you ensure you are upgraded to the latest version of Safari as well as the Figma desktop app?
• Can you try disabling the 'Prevent cross-site tracking' feature as follows, then restart the browser and test this again? In the Safari Preferences > Privacy settings, can you try unchecking 'Prevent cross-site tracking'?

We have received reports in the past from customers who have said this did not work for them when Apple Private Relay is enabled. If this is enabled for you, could you please test disabling this, then quit and restart the browser and desktop app, and check if this works for you? 

I have the same issue. When I open figma link via Safari, I can see only blank page and I have to replace https://www.figma.com/ with figma:// and after that the file opens in desktop app.

I have tried the same method as Vladimíra Zahoráková – but that will only open up the Figma app – not loading the actual file. I can add that my collegue has the same issue. 

Hey ​@Jonas1, I took another look at the support ticket I submitted for the previous user, and our technical quality team suggested trying one additional step: installing the latest version of the font installer from our Downloads page, then fully closing and reopening Figma in Safari afterward.

It may also help to review the steps I mentioned earlier: 

• If using any Safari extensions, can you try disabling these temporarily, then refresh the browser and check if this works?
• Can you ensure you are upgraded to the latest version of Safari as well as the Figma desktop app?
• Can you try disabling the 'Prevent cross-site tracking' feature as follows, then restart the browser and test this again? In the Safari Preferences > Privacy settings, can you try unchecking 'Prevent cross-site tracking'?

We have received reports in the past from customers who have said this did not work for them when Apple Private Relay is enabled. If this is enabled for you, could you please test disabling this, then quit and restart the browser and desktop app, and check if this works for you? 

Let me know if this helps! 

Disabling “Prevent cross-site tracking” fixed it for me. Does Figma have a plan to address this? I’d rather not leave it disabled.

Disabling the extensions did not help.
I have the latest version of both Figma and Safari. 

Turning off Apple Private Relay solved it, but I rather leave it on as well. 

I’m having this problem for ages. No matter what I try, I cannot connect Safari to the desktop app.

– Font-installer is freshly installed and running

– Figma-App is freshly installed and running

– Safari version is 18.6, no extensions active

– Private relay is disabled, since I don’t have iCloud+

Are there any news on this topic? This is so frustrating, it simply doesn’t work as stated…

Hi ​@wgo, thanks for chiming in here! 

The most recent update we have on our end is that a fresh update of the font installer and desktop app should have fixed the issue. Since the suggestions above don’t seem to have worked for you, can you please confirm if  "Figma Agent" is running in Activity Monitor?

If needed, we can also connect you with our technical quality team to collect your desktop app debug log: Download Figma desktop app debug logs to investigate further. 

Hi ​@djv,  thank you for reaching out.

Yes I can confirm that Figma Agent is running.

And of course I’ll happily share my debug logs, but I’m not sure if this forum is the right place for this file, as I don’t know if there’s any sensible data in it. Otherwise I would have added it right to this post.

Thanks for confirming, ​@wgo! 

I’ve created ticket number 1682947 on your behalf to connect you with our technical quality team. Feel free to send over your bug logs there. 

Support will review and be in touch soon.