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I am getting an error when I go to publish the file, it does not tell me what the error is to fix.

Dear Figma Team, I am writing to formally request verification for my Figma education account. I am currently a student enrolled in the Visual Design + Branding Bootcamp at SuperHi, a verified educational institution.The SuperHi team has already sent an email to your support team on my behalf to confirm my enrollment and academic standing. This report is provided as a follow-up to that communication. And, how long will it take to verify an education account?Please let me know if any additional information or documentation is required to complete the verification process. Thank you for your time and assistance. Sincerely,Jardo

I’m signed in under my personal email in standard account. I have tabs currently open on my desktop that I can’t access. Some are drafts some are saved. I used to be associated with a previous company (Accolade) but my personal email would have not been used for that figma account. Some of the drafts that I’ve recently started are also not displaying in ‘recent files’. Please advise.

I’m receiving an error of “user does not have editing permissions to modify file edit requests” even though the email from figma to approve the request is coming to my inbox, and I am in fact both the creator and the owner of said file. There are several files I need to edit and they are seemingly stuck in a limbo state and in an endless loop. Also: Please bring back email addresses displayed along with the user names so we can clearly, and efficiently identify overlaps or gaps in users who have multiple emails but identical display user on names.

Hi,I’m experiencing an issue with the “Change to Variant” interaction:I created a simple component with two variants.Added an interaction: On click → Change to → Variant2 (Instant animation).When I open Present mode and click the trigger element, nothing happens.What I have already tried:Tested both in desktop app and browser (Chrome / Edge) – same result.Created a completely new file with a simple rectangle component and two variants – still not working.Tried clearing cache, re-logging, restarting the app.My account is on the Free (Starter) plan, but according to the docs this feature should be available. It looks like the prototyping engine simply ignores “Change to Variant”.Could someone from the Figma team or community help me figure out what might be blocking variant switching?Thanks in advance!

Hi Figma Team,After the recent update introducing the "Draw" section, I was excited to explore the new brushes. I used the "Hardboiled" brush to create a scribbled, comical-style character for a client project. While the brush gave me the visual effect I was aiming for, I quickly ran into major performance issues.The design file became increasingly laggy, eventually consuming over 60% of system memory. I couldn’t move the character across screens, save my work reliably, or even build more than a few poses without the entire file slowing down dramatically. For a brush tool focused on loose sketching, I was surprised to see it demand such heavy resources for what is essentially vector scribbling.Would love to see optimizations for brush-based drawings in future updates — especially to support comic or sketch-based workflows.Thanks for your time and great work otherwise.

My account with [email address redacted by forum admin for privacy and security reasons] can no longer receive emails because the email has been deactivated. Therefore, I cannot complete the email verification process to log in. This account is on the Education Plan and contains many important files. Could you please advise how I can log in, or how I can transfer the files from this account to my personal account: [email address redacted by forum admin for privacy and security reasons]? I have already submitted a support ticket (case number 1522691), but I have not received any response yet. I urgently need access to these files, so I would greatly appreciate your help in resolving this issue ASAP. Thank you!

When I’m working in figma slides or other, the bibliography quote doesn’t paste successfully.  When I copy a bibliography quote (in my case from Zotero) with Italics and Regular texts, figma doesn’t apply the text format (or without) in the design/board.I would like that issue will be fixed in further updates. I upload some screenshots to see the issue.Thanks for the wide software that you’re developing!! 💗Libre Office bibliography quote pasted. Quote pasted in figma slides 

Hello Figma Support Team,I noticed that my upcoming invoice shows multiple seats (3 Full + 1 Dev), but I only need 1 Full seat for my subscription. It seems there was a mistake and extra seats were added.Could you please:Remove all additional seats (Full, Dev, and Collab).Keep only 1 Full seat active.Switch my plan to the annual subscription (with the 20% discount).Adjust my invoice so that it reflects only the cost of one Full seat on the annual plan.I would appreciate your help in fixing this issue.Best regards,

Have not been able to use my Figma on chemo for past 3days now 

I canceled my plan a while ago, but I would like to go back and download my invoices. However, there is no button or option showing up. I simply need to download my invoices.I tried following the best answer in the community forum, but I still couldn’t find it.

 Hi everyone,I'm currently working in FigmaMake and encountered an issue where, no matter how I try to fix the error using "Fix for me", the preview still fails to display. It keeps showing the message:"A little help? I couldn't solve this one. Ask Figma to fix it, adjust the prompt, or restore an older version in chat."I've tried: Clicking “Fix for me” multiple times Duplicating the file Restoring to an older version that used to display properly Nothing seems to work, and I’m not sure what exactly is causing the issue.This is currently blocking progress 🥲 Any suggestions or similar experiences would be greatly appreciated!Screenshot attached for context.Thanks in advance!

What’s going on here?I clearly have one letter and a few strokes, but when presenting or making a PDF they totally disappear. Anyone?Thanks in advance.  

If you review hidden component, in window Review updates is also hidden and you can't see changes. 

Hello Everyone,I need to point 2 domains to 1 designed page, but the current settings only allow me to add 1 domain at a time. I can't find where to add a second domain.How can I configure multiple domains for the same page?Reference: https://help.figma.com/hc/en-us/articles/31414274019863-Manage-a-custom-domain-for-your-siteI see the Pro plan allows 10 custom domains, but it's unclear whether this means:- 10 domains across 10 different pages, or  - 10 domains pointing to 1 pageCould you clarify this limitation?Thank you for your help.

I opened my student  account on figma and it asked me to re-verify my status which I did, I clicked the button and it led me to the verification process. I even signed in with my school account on my school portal. It asked me for proof of enrollment, but when I finished logging in using my school account it just led me to the image below.. When i clicked the button, it opened figma but to another account ? I also recieved an email on that acoount on my gmail. I find it weird that I logged in using my school account and another account got verified. 

Dear whom may concern, Thank you for taking time reading this message. I am one of high school art teachers. Currently our curriculum team tried to complete the verify procedure due to the new version updated. However, it continuously reported failed. We tried many times from different accounts of my colleagues, the same situation was happened every single time. We registered on your website via google form and also emailed for the problem but no feedback or response for at least 10 days.As the request email you sent to us, the deadline for account review is 29th of September, please reply for the further support as soon as possible, whether it would influence the teaching process. Thank you.Kind regards,Ziyuan (Emily) Xia[redacted by forum moderator to remove PII]

I have tried multiple times contacting the customer care sheed but SHEERID doesnt do anything they say click this kind of picture that kind of picture but how should i even try again when it says max limit reached. And how can you use your govt id to verify as a student atleast ask an I-20 or some student related id . Can anyone help me how can I verify myself as a student ?

I was alerted that I had until Sept 29 to re-verify my Figma edu account, I have a corp account that I’m also signed on to for a part-internship. Thus, when I re-verified with my EDU account, re-directing me to the Figma App, it applied the perks/benefits onto that said corp account and not the true EDU account. Is there a way to re-instate and/or revert the benefits so it actually applies to the right account?

Hello, I’ve been trying for two weeks to reverify my student status. At first, I received the error that writes, 'We are unable to verify you at this time. If you believe you received this in error, please contact SheerID support.'I contacted SheerID, but they only emailed that they were unable to process my verification request. They didn’t provide any solution.  I retried verification on Figma, and received this error: Verification Limit ExceededWe're glad you're enthusiastic, but it looks like you've already redeemed or attempted to redeem this offer.  Could you please resolve this or reset my verification limit? Apparently, my friends and many others on this forum had the same issue, and had to individually submit this request. Thank you! 

HelloI have lost access to my email and forgot the password as wll. Please help as it’s an urgent project that needs to be submitted.Email: [redacted]

Recently, the images endpoint no longer returns images in the correct resolution. In our Figma file, the node to be exported is 2808x4056px. However, when we use the endpoint, we now only get the image at a maximum of 1905x2751px. The system had worked without issues for over 1.5 years. I also checked the changelog and didn’t find any mention of changes to the maximum size.I’ve also experimented with other parameters of the endpoint. When I set scale to 2 or 4, I still only get a maximum of 1905x2751px. But when I set scale to 0.1, I get 281x406px, which corresponds to the original resolution of 2808x4056px. 

Hi,I’m reaching out because the deadline for Edu re-verification is fast approaching, and I haven’t received a response through other support channels yet. My team is anxious, and I’m unsure what to tell them.I’m Mark, Principal Product Designer at Code.org, a nonprofit working to ensure every student has the opportunity to learn AI and computer science as part of their K–12 education. About six years ago, Figma generously granted us a free team account for nonprofits. As the account admin/owner, I’ve been able to add/remove members with @code.org emails ever since.We all received the re-verification notice at the beginning of Septemeber. I was able to verified, and our account has the Edu badge, but none of my teammates have been able to re-verify the same way I did. I understand our case may be unusual—could you share guidance on what will happen to their accounts at the end of September? If there’s someone better to contact, I’d greatly appreciate the referra

Hi, I am a college professor and a lot of my students have been locked out of Figma since the re-verification emails went out with recently. These are all students enrolled in an accredited university and in design classes that use Figma. And we use Figma in almost all our classes.I have watched these students be bounced back and forth between education@figma.com and SheerID -- a Catch-22 loop. They have given clear evidence that they are students. This also seems to just be happening randomly to some students and not others. Is there some ai-powered system that is making mistakes? Or is Figma about to go through a major change w/ its free access for Education?If so, there is a ton of stuff that we (and many others) would need to rethink.I am seeing a lot of messages about this, but is anything else having these issues?

While collaborating on a Figma file, we noticed an issue where text layers sometimes change unexpectedly. When my collaborator selects and edits a text object, it occasionally turns into a stroke-only text with no fill color. However, the properties panel still shows the text as having a fill, so the change isn’t reflected there.The only workaround I’ve found is to repeatedly click the affected text until it reverts back to displaying as a proper solid-filled text.Steps to Reproduce: Open a shared Figma file with at least two collaborators. Have one collaborator select a text layer and attempt to edit the text. Observe that the text sometimes switches to a stroke-only appearance, even though the properties panel shows a fill. Expected Result:Text should remain a solid fill when edited, with no mismatch between the canvas display and the properties panel.