Cancel Subscription

Hey ​@Jhovie, thanks for reaching out! 
Here’s how you can and cancel your Professional plan:

1. Using the browser or Figma desktop app, locate the Professional team in the file browser sidebar.
2. Click  Admin.
3. Select the  Settings tab.
4. In the Plan section, click Cancel plan.
5. Figma will ask you for a cancellation reason. Select the most appropriate reason and click Cancel plan.

After cancellation, your team will remain on the Professional plan until the end of the current billing period. Once that period ends, it will automatically downgrade to the free Starter plan. You’ll still have access to Pro features until that date. Any seats added before the downgrade are prorated and included on the final invoice. Find more information here: https://help.figma.com/hc/en-us/articles/360046216313-Upgrade-or-downgrade-your-plan#h_01JN1WZEQ0XHFCM49DXHGJPS7S. 

Payments for Figma subscriptions are non-refundable. With that said, if for any reason you’re unhappy with Figma, please let us know. Contact us via the  help widget inside of Figma, or submit a request through our contact form. Give us a detailed account of what happened and we’ll work with you to make sure you have the best experience possible.

If you’d like, you can also let me know what part of the cancellation flow felt unclear. 

This is disgusting. I was charged a month without my knowledge, and they didn't notify me beforehand. I've now cancelled all subsequent payments. I don't know if I can get the money back. Such a large company, yet they behave like robbers.

Hey Yang, I'm sorry to hear about this experience.

About the notification, you can get notified when people upgrade to a paid seat. For more information, you can check this article here.

I'd recommend following the steps shared by ​@Gayani_S  above to cancel your plan if you haven't already. As for the charge itself, I can see you already have a support ticket open. I've added a follow-up note and someone will be in touch with you directly as soon as possible.

Since billing matters involve sensitive account information, we're unable to handle them here on the Forum for security reasons, but rest assured the team is best equipped to look into this for you. Thanks for your patience! 🙏

I canceled the subscription immediately after I got the notice from the bank, then I searched online, there are many negative posts, so I thought Figma would delay contacting me and probably won't cancel for me. But they emailed me after 5 hours and fixed it. Now, I still have a very positive opinion of this company. 

Hey Yang, glad to hear everything got sorted out and that the team was able to help you quickly!

We'll make sure to pass along your kind words, feedback like this means a lot to the team. Hope you continue to enjoy Figma! 🙏