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Hello,I am writing to request a refund for an unexpected automatic renewal charge that was made on July 12.I intended to purchase and use Figma for only one month, and I did not believe that automatic renewal was enabled. However, I was charged again automatically on July 12. This renewal was not intentional, and I had no plan to continue using the service.I have not used Figma at all after this charge was made. Because this appears to be an unintended renewal or billing issue, I would appreciate it if you could review this payment and process a refund.Please also cancel any active subscription or renewal on my account to prevent further charges.Please let me know if you need my invoice ID or any additional information.Thank you.

7월 7일에 자동결제 된 요금제 환불처리 부탁드립니다. 자동 결제로 인한 원하지 않는 결제였고 결제 이후 피그마 사용한 적 없습니다.  

I’m experiencing an issue where some layers or component instances randomly change position after copying and pasting an entire screen/frame from one page to another within the same Figma file.For example, I have a mobile screen on the [design] mobile page that contains a Home Indicator component from Apple’s UI Kit. The indicator is correctly positioned at the bottom of the screen. After copying the entire screen and pasting it into the [dev] mobile page, the Home Indicator unexpectedly jumps to a completely different position near the top of the screen.This happens more frequently with locked layers or component instances, but I have also seen the same issue occur with layers that are not locked.The parent frame keeps the same size and overall structure, but some nested elements are repositioned during the copy/paste operation.Steps to reproduce:Create or use a frame containing nested components or locked layers. Copy the entire frame. Switch to another page in the same Figma file. P

i paid for the 5 dollar monthly subscription just so that i can publish my website that i need by tomorrow. but i cant publish now!!! why 

Hi, it seems that background blur doesn't work for sticky layers. I found the exactly the same topic from a year ago-  it would be amazing if you could fix it, please! :)

I'm reporting an unauthorized billing charge caused by an automatic seat upgrade.On June 2, 2026, I subscribed to the Professional plan with 1 Collab seat on an annual billing cycle (JP¥5,940). After that, my Collab seat was automatically upgraded to a Full seat without any confirmation dialog or explicit consent. On July 2, 2026, I was charged JP¥25,740 as a "Billing Adjustment — Seat updates" (Invoice VTS2KVQG-0003).Key facts:- My team has only 1 member (myself).- I never approved a seat upgrade.- No clear warning or confirmation step was shown before the upgrade and charge.- My Billing page shows 0 Monthly seats, yet a Monthly invoice was generated.- An upcoming Monthly invoice for August 2 is also scheduled.This appears to be the same issue reported here, where a seat upgrade was applied without owner consent and Figma processed a full refund:https://forum.figma.com/report-a-problem-6/unauthorized-professional-plan-upgrade-triggered-by-shared-file-permissions-49821I have already su

Hi everyone - yesterday I ran into a FigmaMake warning when trying to run a prompt telling me "Couldn't summarize chat history, try again later" -- error code: 8cd2987f-7f38-4a23-8dda-797192746e1f -- screenshot below. For context, this happened to me about an hour after a coworker came to me with the same error. They were able to resolve it by duplicating the FigmaMake file and re-running the prompt, however I have tried everything I can find on the webs (which isn’t much) and a lot of other troubleshooting attempts beyond that to see if I can get past it.My last ditch attempt was deleting about 200 .md files from the Imports folder that were attachments from many of my prior prompts. That still didn’t do the trick. I’m at a loss. More context: I’m on version 1248 of the Make file, using the Opus 4.8 model, the prototype is about 18MB with ~600 files.Any and all help is appreciated!! Thanks all

While I working in a file, I suddenly saw a red error banner that said "Someone Revoked Your Access to This File" and the file closed. I tried reopening the file and it would show the same error and then close the file.I quit Figma and then relaunched it. I tried opening the file again and it seems to be open and running fine now. Just wanted to report this in case there’s a bug.

I am really struggling with the new animation layout and would love an option to hide or disable it, as I do not use animation in my workflow.Additionally, I am having trouble with the Scale tool. Hitting K no longer brings up the panel, making it difficult to scale elements proportionally. The only available option seems to be the Transform tool, but using it adds unwanted keyframes to my elements.

Hard to contact Figma Singapore, I gave my number to Figma Headquarters to forward to Singapore office and yet no contact has been made yet inspite of sending emails ang "contact us" submissions. 

URGENT: Unauthorized Subscription Charge Despite Cancellation / Demand for Immediate Refund #2001298, #2001283To Figma Support,On July 7, 2026, I was charged a monthly subscription fee that I absolutely did not authorize. I explicitly canceled the auto-renewal last month in June. How is it possible that this transaction was processed and a credit card receipt was issued despite my clear cancellation?I have already submitted inquiries and sent emails regarding this severe issue, yet Figma has completely ignored my requests. This level of customer service is completely unacceptable and frankly, appalling.I am well aware that I am not the only user experiencing this critical system error—numerous other Figma users are currently facing the exact same problem. Why are you failing to cancel and refund these wrongful charges for your users? I demand a proper, actionable resolution immediately, not another generic, automated response.When exactly will the cancellation and refund for this unaut

iwant to  transfer the License and email ID to different Email ID

Hi,I could not import xlsx file to figma buzz bulk create. It says “Failed to import File”. The issue happens to a specific xlsx file. Its working when uploading other files.Is there any suggestion how to solve this?thank you

Hi, we have a quick questionWe have this app which was submitted using an account which we need to reset the password of:https://www.figma.com/@3719dc79_a72c_4If we reset the password of this account, will it affect our app in any way?Thank you,Javier, IT Operations, Lokalise

Hello Figma Avengers! 😃I would like to understand and discuss a few workflow considerations.While working with iterative AI-driven design changes, I observed that restoring a previous version usually brings back the entire version. I wanted to check if there is, or could be, a way to revert to a previous version with selective changes only.For example, if Version 7 included five prompted changes and we are currently on Version 9, can we retain only a few specific changes from Version 7 while excluding the others, without having to restore the full version and then remove unwanted changes through additional prompts?Similarly, is it possible to select and combine specific changes from multiple previous versions, especially when each version contains individual updates?A few related questions and considerations: Since Figma currently restores the full selected version, how many changes should ideally be included in a single prompt for better efficiency and easier version control? Is th

Hi good morning,I met some weird problems when creating the design files. The problem is some texts don’t display and when i click the text itself, then it will show again, and this situation shows lots of times and it is a little bit annoying. There are the steps:1.Create the component and the variables of the button2.Use them in the design file and change the color and font of the text 3.Warp with some auto layout 

For days, I keep getting this screen when trying to access one of my figma files. The page doesn’t reload. I tried logging out and logging in, deleting unsused files, etc. nothing works.  

I need some help with a billing issue. I switched my subscription back to the $0/free plan, but I’ve still been charged every month anyway - my account seems to revert to the full paid plan without any notification.I submitted a support ticket right after I noticed the charge, but I haven’t heard back yet. There also doesn’t seem to be a clear, straightforward way to cancel the plan from the account settings, which is part of why this keeps happening.I’m hoping to get this resolved: a refund for the unexpected charges, and confirmation that my plan is properly cancelled this time. Thanks.

기존 요금제를 다운그레이드한 뒤로 사용을 안하고 있었는데 피그마 결제요청이 계속 반복되고 있습니다.그래서 팀이나 프로젝트를 모두 삭제했는데도 계속 결제요청이 이루워지는데 결제해지좀 해주시길 부탁드립니다.등록된 카드에 돈이 없어서 결제가 이행되지 않았지만 계속 결제요청이 올라오는데 제대로 해지해주시길 바랍니다

Hello Figma Support Team,I'm following up on my previous email regarding a billing adjustment request for our team (blue-UED), Invoice #Z2FLPLHL-0003, sent on [2026/07/10]. I haven't received a response yet, and I wanted to check on the status of this request.To summarize the situation: last month I added new members to our team without fully understanding Figma's seat-based billing rules, which resulted in an unexpected overdue charge of $104.67. The members added did not actually use any Professional-tier advanced features. I explained this in my original email and requested a waiver or reduction of this charge due to a genuine misunderstanding on my part.Since then, I have cancelled our Professional subscription (set to downgrade on August 9, 2026) and I am working to resolve our seat allocation properly going forward.I understand your team may be handling a high volume of requests, but I would really appreciate an update, as this is affecting my ability to plan our team's budget. I

I lost all of yesterday afternoon’s and this morning’s work across a large file, and there’s no version history recorded for those hours. Is there any way to recover updates from that specific time?When I was working in Figma, my network connection was stable and I didn’t see any offline changes message, which makes it really strange that a chunk of my work just vanished. It has all gone with no way of recovering it. I even had prototype comments from users and stake-holders which have also been lost.

Monthly Credit Renewal has not happened by the date and time indicated on the account. Does this happen by this date usually or is there a 24 hour window for this to update? 

HiIt doesn’t appear that any of the AI features are working in my account for Figma Design, Figjam, or Figma Make. I’m on a Mac (Tahoe 26.5.1), Using the latest Chrome, Firefox, Brave, and the Desktop App. I have a Figma Professional account. I am both the Admin and the only user of the account.I have already tried:Three different browsers (clearing the cache on all three completely between tries) Two different computers Five different new files Making sure VPN is disabled Allow rules for every Figma-related domain I could find in my Firewalla router Completely bypassing the router and trying all of that again just using my 5G phone as an internet connection with no vpn. Using your support agent and eventually logging a support ticket 5 days agoI’m pretty sure I’ve ruled out it being an issue on my end. I keep getting codes in every area that touches an AI feature like 26a4fda8-b07d-4497-8e62-4d2a698a4349, and errors that say “something went wrong.” The rest of these tools appear to be

In Figma Make, selecting a model with a longer display name (for example, Claude Sonnet 4.6) causes the prompt composer layout to break. The send/submit button is pushed outside of the prompt input area. Switching back to a model with a shorter name (such as GPT-5.5) restores the layout.Steps to reproduceOpen Figma Make. Open the prompt composer. Select a model with a longer display name (e.g. Claude Sonnet 4.6). Observe the bottom toolbar.Expected behaviorThe prompt composer should maintain its layout regardless of the selected model. The model selector should truncate or resize if necessary. The send button should remain anchored within the composer.Actual behaviorThe longer model name expands the toolbar. The send button shifts outside the prompt composer. Returning to a shorter model name restores the correct layout.EnvironmentProduct: Figma Make Platform: macOS (Desktop App)   

I can't load any content; instead, the program freezes and becomes unusable, and refreshing doesn't help at all.