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안녕하세요 피그마 5/25일 청구된 요금제 환불을 요청드립니다 .해당 요금제를 원치않은데, 자동결제가 되었습니다.더이상 구독 원하지 않고, 유료버전은 사용도 안하였습니다.

Hello,I thought Slots was the feature we had all been waiting for. Unfortunately, I just found out it's not. As soon as I started using it, it created major issues in my design system and essentially broke all of my responsive components that rely on variants to switch between desktop and mobile layouts. The problem is that it's now too late for me because I've already migrated everything to Slots.For example, I have a Bento component with two variants: Desktop and Mobile. Both variants share the same Slot property. Naturally, the layout inside the Bento needs to be different for each device to be truly responsive, while the content and overall structure remain exactly the same.However, if I edit a single layer inside the Slot in the Desktop variant and then switch to the Mobile variant, it overrides the mobile layout and breaks everything, even though the structure is 100% identical.I'm experiencing this issue with every component that uses Slots.At first, I thought I might need two s

Hello. Dear Figma Team I have all my academic work back in my school account, but I recently graduated and the school account itself got deactivated (I cannot log in and access my school email now). The issue is I cannot log in back to retrieve my work, would there be any way to access that account again/or move the files to my other figma account? Thank you

Hello Figma Support Team,I’m writing to request a refund for the $42 subscription charge billed on September 14.I did not plan to use Figma in September, and I have not used the service at all since the charge was made. However, I was still automatically charged $42 for the September subscription period.I had intended to cancel my subscription, but I found the cancellation process difficult to locate and not very intuitive, which unfortunately caused me to miss the cancellation deadline. The unexpected automatic charge was quite frustrating.Since I have not used the service at all during this billing period, I would greatly appreciate it if you could make an exception and consider refunding the $42 September subscription fee.I have already canceled my subscription to make sure this does not happen again.I understand that you may be busy, but I would sincerely appreciate your consideration of my refund request.Thank you very much for your help.

Figma 지원팀에 문의드립니다.저는 현재 Figma Professional 플랜을 연간 결제 방식으로 구독하고 있습니다.9월 8일에 제 계정에 좌석 하나가 추가되었고, 해당 요금이 청구되었습니다. 좌석 업그레이드는 권한이 부여될 때 자동으로 승인된 것으로 보입니다.하지만 저는 추가 좌석을 구매할 의도가 없었고, 추가 좌석은 사용하지 않았습니다.따라서 9월 8일에 부과된 추가 좌석 요금을 환불해 주시고, 불필요한 좌석을 삭제하거나 등급을 낮춰 추가 요금이 발생하지 않도록 조치해 주시기 바랍니다.청구 내역을 검토하시고 환불 처리가 가능한지 알려주세요.도와주셔서 감사합니다.진심으로 감사드립니다.

Hi there, I have a decently large design system library file in which I work often. Lately, I’ve been getting the “This file has unsaved changes” dialog quite often, and the file tends to run slower when that's the case. I can’t figure out how to force the saving of changes and when I try to reload the tab it gives me the unsaved changes warning as well. My internet connection is perfectly fine. Did something change recently, causing this issue? In general I feel like Figma has taken a step back in quality recently. I’ve been experiencing layout shifts again in collaborative files as well.

I have a ticket for Config India, but the attendee’s first name is misspelled on the ticket.I noticed there is an option to change the first name in the registration details. Could you please confirm whether I can use this option to correct the spelling of the attendee’s name?Also, will the corrected name be reflected on the event badge, and will there be any issue with entry if the name on the ticket is corrected but the original registration had a typo?Thanks!

I have a component button (32×32) containing two layers: icon and a bage that intentionally overflows the component bounds to the top-right. The overflow is part of the design.These buttons stack into an auto layout group. The group needs rounded corners as a single block — top corners on the first item, bottom corners on the last, square in between.The only way to round the group as a block is corner radius + Clip content on the container. But Clip content applies to every child uniformly, so it also clips the badge. See screenshot: the standalone button on the left renders correctly, the badges inside the group are cut off at the right edge.  

Hello,Thank you for reviewing my case and canceling my plan.I’m following up regarding the refund for the automatic subscription payment that was charged today.Invoice number: ZQAEDABY-0003The subscription was renewed automatically, and I did not intend to renew it. I also have not used the subscription or any of its features since the payment was made. I requested the cancellation as soon as I noticed the charge, and I understand that my plan has now been canceled.I understand that Figma’s Terms of Service generally state that subscription payments are non-refundable. However, given that this was an unintended automatic renewal and the subscription has not been used, I would sincerely appreciate it if you could make an exception and issue a full refund for this payment.Could you please review my case and let me know if the refund can be processed?Thank you very much for your help and consideration.

이번 요금 환불 요청하고싶습니다 회사요금제를 사용중이기때문에 개인 요금제쪽은 사용하지 않았기 때문에 환불 요청드립니다

Hi Figma Team,I’d like to report an issue I’ve been experiencing with Figma Agent.Regardless of the length of the instruction or whether a Skill is used, the Agent consistently stops after processing the request and returns a similar message:“The file couldn’t produce a valid editable result, so I stopped rather than leaving partial or off-system content.”This happens consistently across different prompts and does not seem to be related to the complexity or length of the instruction.Could you please help investigate whether this is a known issue with Figma Agent or if there is anything I should check in my file or setup? Thank you!

So I’m completely new to figma, I got it because a bootcamp is teaching it. We were working on redesigning login pages and i was told to use brandfetch plugin. I searched up the plugin chose the brand I needed the logo from (which is snapchat), after clicking on it i  just get stuck on a white page nothing comes up at all, i tried on both desktop app and web app same issue

Good day! I have a problem with my another account. It was linked to email i have no longer access to. Is there any way to link it to my other email (there were some work projects there). It was a corporate email and i can’t get a code to link it in settings. Thank you in advance!

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A figma page connected to a slack channel batches the comments right now and they are not visible anymore in slack. this function is pretty much useless. What we need is a slack notification for each comment or a batched notification which shows every comment in slack.It´s very important to have the comment text in slack, so we can read it there. without this feature is (again) useless. Hope It´s clear what I mean and we will see this implemented rather fast :) Greetings

Hi, my account was suspended by Figma and I don't know why—I haven't done anything illegal. Could you please explain what happened and help me get my account back? I really need it. Thanks.

Figma 지원팀 안녕하세요,9월 13일에 청구된 9월 구독료(22달러 ) 환불을 요청하기 위해 이 글을 작성합니다 .저는 9월에 Figma를 사용할 계획이 없었고, 요금이 청구된 후 서비스를 전혀 사용하지 않았음에도 불구하고 22달러가 자동으로 청구되었습니다 .저도 구독을 취소하려고 했지만, 취소 메뉴를 찾는 과정이 너무 어렵고 직관적이지 않아서 제때 취소하지 못했습니다. 예상치 못한 자동 결제 때문에 당황했습니다.9월 결제 기간을 전혀 사용하지 않았으므로, 예외적으로 9월 구독료(22달러 ) 환불을 검토해 주시면 대단히 감사하겠습니다 .이런 일이 다시 발생하지 않도록 이미 구독을 취소했습니다.바쁘신 건 알지만, 이 요청에 대해 긍정적인 평가를 해주시면 진심으로 감사하겠습니다.감사합니다.

Hi Figma Support,I’m experiencing an issue with custom fonts on my published Figma Site.My site previously displayed the custom font correctly after publishing. Recently, without changing the font setup, the published site started rendering a fallback sans-serif font instead.The custom font is still correctly listed under Site Settings → Fonts → Uploaded for publishing:DFVN Gustavo Regular DFVN Gustavo Regular Italic DFVN Gustavo MediumThe font displays correctly inside Figma, but the published website does not render it correctly.This issue appeared recently; the same published site previously worked correctly.Site: www.flickerquicker.comI have already tried republishing and refreshing the site, but the issue persists.Could you please check whether this is related to a recent Figma Sites custom-font issue/regression?

I have been waiting for two days, and I still cannot open files from the community; this is very frustrating. Please resolve the issue.

a month ago i upgrade my figma account associated with the gmail address i have provided to the pro plan. now that the subscription has expired i downgraded it to the starter plan however the account is now locked and i have lost edit access to all my files and my seats also lost their view access.

Hi Figma Support,I purchased a Professional annual plan on August 17, 2026 for $39.60.My workspace currently:My current seat type: View (I changed to view) 1 Full annual seat available/unassigned 0 monthly seats Monthly costs: $0.00My upcoming invoice for September 17, 2026 now shows a $156 billing adjustment for “Seat updates.”Could you please explain what caused this $156 charge and whether it can be removed before the invoice is issued?Thank you.

Olá, recebi uma cobrança no valor de US$15,00 mesmo após realizar o cancelamento da assinatura.Eu tinha uma assinatura no plano ‘Professional’ de US$5,00 que foi programado o seu cancelamento logo após a contratação para evitar futuras cobranças indevidas. Inclusive recebi um e-mail relatando o cancelamento da minha inscrição.Neste presente dia 12 de setembro de 2026 eu recebi um e-mail informando a renovação da assinatura, no valor de US$15,00, no qual não permiti. 

Hello! I’m experiencing inconsistent stroke colors in an interactive component instance.Component: “Inline btn”Variants: Inactive / ActiveInteraction: While hovering → Change to ActiveAnimated layer: Line → Line 5The line grows from approximately zero width in Inactive to Fill container in Active.Steps to reproduce: Create an instance of the component. Override the line’s stroke color to turquoise in both states. Switch variants manually in the editor: Active displays the assigned turquoise color. Return the instance to Inactive and start the prototype. Hover over the instance. Actual result:The line appears black instead of turquoise. Resetting the instance overrides makes it appear white.Expected result:The line should retain the assigned turquoise stroke color when switching to Active in the prototype.Already tested: Changing the transition from Smart Animate to Instant: the line still appears black. Detaching the stroke color style and applying a HEX color directly in Ina

Hi team,I can't complete login to my Figma account because the verification email never arrives. My email/password are accepted, then the code email just doesn't show up — while the same thing worked normally for me throughout August.I've already checked spam/junk folders, whitelisted figma.com, re-requested codes (with long waits), and tried different browsers and devices. No luck at all.Account email: [Redacted by moderator - 2026/09/12]Could you confirm on your end whether the verification emails are being sent to this address, and whether they're being filtered or blocked? A manual verification or a resend from your side would help a lot.Thank you,August email[Redacted by moderator - 2026/09/12]

Hi,I am still a bit shocked after discovering that my subscription went from Collab to Full seat, with the click of button to open an icon plug-in. I did not understand that it would suddenly upgrade my account, and on top of tap, slap on a 156€ bill (on top of my already paid annual 45€ Collab seat). I find it extremely scary that a tool created for designers are this misleading towards designers themselves. I’ve already escalated the matter and have been assigned a ticket, but I feel like I need to vent, as it’s a lot of money for a solo designer that’s currently hunting for a job. I cannot afford this and I truly hope Figma can fix this, as I never approved any further upgrade! It feels so weird to see the status: admin self-upgrade. Like I did not approve that, just by clicking ‘Continue’ on an icon plug-in, I landed myself a 156€ upgrade? Like it should not be that easy, obviously I am not the only one getting hit by this sneakiness.