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Hi! I upgraded my students to an education plan, I saw that the plan comes with AI credits. But after the verification and set up,  I realised the AI agent is completely missing. Can we request for AI agent to be reinstated for Education plan?  Or is there any way to undo the conversion to get back the AI agent, or any similar plugin we can use? It’s an irony that users on free plan gets to use it while those on education doesn’t..thanks! 

Previously, everything was working fine. My repository was connected, and I was able to push changes to Git without any issues. However, suddenly last week, the option to push to Git disappeared, and now the only two options I see in the dropdown are “Manage Git” and “Create Repository.”I’ve checked, and my repository is definitely still connected. I can see it in Figma, but for some reason, Figma also asked me to grant permissions to reconnect. I granted access, but the option to push to Git still hasn’t returned.I’ve already tried clearing the cache and reloading Figma, but nothing has worked.Could someone please help me resolve this? Should I completely disconnect my repository and try connecting it again? My only concern is that I’ve read you can only connect the same repository once, and I don’t want to risk losing the existing connection or creating further issues.Any advice would be greatly appreciated!

Hi, today when working on a file all the built-in shaders aren’t rendering when they still were previously (most recently yesterday). I’ve went through similar threads and troubleshooting (restarting figma, browser, desktop) but it still doesn’t work. I’d like help in resolving this issue thank you. Desktop app version 126.10.7 Browser-tested on Chrome 155, Firefox 155 (both WebGL 1&2 compliant) Not on any VPN or proxy macOS 14.8.7, Apple M1 Pro Free Figma plan

I would like to explain our current situation once again to make sure our issue is clearly understood.Our company has an existing Figma account named ConcertCare, which was originally created using a former employee's email address. Unfortunately, that employee is no longer with our company, and their email account has been deactivated. As a result, we are unable to access the original admin account or manage important account-level settings, including billing, payments, member management, and AI credits.Due to this issue, we recently purchased a new Figma Professional account under our company name, ConcertIDC, last week.However, our main goal is still to regain administrative control of our original ConcertCare account rather than continue with a separate account.We would like to request your assistance with the following: Transfer the admin/owner access of our existing ConcertCare account to a currently active company email address. Add our current company members to the existing

Summary: After performing a Library Swap, frames with a specific variable mode ("Light") applied are rendering the incorrect mode ("Dark"), despite the UI indicating that the correct mode is selected.Steps to Reproduce:1. Open a file containing frames with variable modes applied (e.g., a "Light" mode from a specific Variable Collection).2. Use the Swap Library feature to switch the source library to a new version/library with equivalent variables and modes.3. Observe the frames that were previously set to "Light" mode.4. Attempt to toggle the mode from "Light" to "Dark" and back to "Light" via the Layer panel.Expected Behavior: Following the library swap, frames should correctly render the variables associated with the "Light" mode. If the UI says "Light," the visual output should match.Actual Behavior: The frames render as "Dark" mode visually, even though the Layer settings panel explicitly shows "Light" as the active selection. Manually toggling the modes in the settings does not fo

안녕하세요. Figma 고객지원팀 담당자님.현재 Figma Organization 플랜을 사용하고 있습니다.오늘(2026년 10월 13일), 실수로 Full 시트 1개를 추가 승인했습니다.실수를 인지한 즉시, 승인 후 몇 분 이내에 해당 계정을 조직에서 제거했습니다.추가된 Full 시트도 삭제하려고 했으나, 어디에서도 삭제할 수 있는 옵션을 찾지 못했습니다.계정을 거의 즉시 제거했음에도 불구하고, 2027년 1월 11일에 $490.03의 추가 요금이 청구될 예정인 것을 확인했습니다.추가된 시트를 제거하는 방법을 찾는 데 시간이 소요되었지만, 해당 계정 자체는 실수로 승인한 후 몇 분 이내에 제거했으며 실제 디자인 작업에도 사용되지 않았습니다.이번 건은 의도하지 않은 승인으로, 실수를 인지한 즉시 조치한 사항인 만큼 다음 내용을 요청드립니다. 실수로 추가 승인된 Full 시트를 구독에서 제거해 주세요. 청구 예정 금액인 $490.03을 취소해 주세요. 이번 실수로 인한 추가 비용이 발생하지 않는지 확인해 주세요. 청구 예정일 이전에 해당 문제가 해결될 수 있도록 검토와 도움을 부탁드립니다.감사합니다.

When I invite a new user to a Figma team and give them access to the entire project and its folders, the folder contents are not displayed consistently.Some folders appear completely empty, while others only show some of the files. In some cases, all files are visible as expected. The user has editing access to the team/project, but they still cannot see all of the files and folders they should have access to.As a workaround, I have to manually invite the user to individual folders again, even though they already have editing access at the team/project level.

i keep getting "fetch failed" on every generation attempt, no matter which model i use or if i replace/delete the input image. also restarted weavy and it doesn't help.

Hello,I would like to request a refund for my most recent Figma charge (Invoice S8TCCPLQ-0002, issued October 12, 2026, total $44).I did not intend to purchase additional paid seats and was not aware that the seat changes would result in these additional charges. I expected my subscription cost to remain similar to the previous month, so the $44 charge was unexpected.I am a university student and this unexpected charge is a significant financial burden for me. I would greatly appreciate it if you could review the charge and issue a refund, particularly for the unintended additional seat charges.I would also like to remove any unintended paid seats so that I am not charged for them again next month.Thank you for your help. 

I built a Figma companion plugin that allows an external hardware controller to interact with the Figma canvas (create shapes, align layers, toggle visibility, export images, etc.) via localhost HTTP.It was rejected with the reason: “not able to approve apps that overlap with native capabilities in the Figma MCP server” and suggested using the use_figma tool.However, the MCP server is not a viable alternative for this use case:OAuth is restricted to approved AI clients only (Claude, Cursor, VS Code, etc.). Custom applications cannot request the mcp:connect scope. The local desktop MCP server is read-only — use_figma is not available. The REST API cannot write to the canvas.My plugin is not an AI tool — it’s a hardware device integration. The companion plugin architecture (Plugin API + localhost HTTP) is currently the only way for a non-AI external application to write to the Figma canvas.Is there an alternative pathway for hardware integration plugins? Or is there a way to request MCP

Hi everyone! I’ve been accepted for Config, but I registered using my previous company’s email and Figma account. I’ve since moved companies and can no longer access that account to update my registration, email, and company details for the event badge.Has anyone run into a similar situation? Were you able to get your registration details updated? Would appreciate any pointers. Thanks!

현재 학생요금제를 사용중인데 요금이 결제되었습니다. 환불과 이후 결제가 되지않게 조치 부탁드립니다. I'm using the student plan, and the charge has been processed. Please arrange for a refund and ensure the payment is not processed.

Hello Figma Support,My ticket number is #2188354.I recently settled two bills on my account yesterday. The total amounts were higher than we expected, and we acknowledge this was our oversight and have completed the payment.My main concern: after making these payments, an upcoming annual bill dated December 17 still appears on my account.We originally ordered 4 seats, but we only need 2 seats in practice. We do not require the extra seats covered by this upcoming annual charge.I’m reaching out to request one of the two options below:Cancel this upcoming annual bill; OR Switch our subscription to monthly billing, so we are only charged for the months we have utilized.Could you please help review my account and advise how to proceed?(screenshot redacted by the moderator due to PII)Thanks 

I am writing to request a refund for a duplicate charge on my account. I noticed that I was billed twice for the same subscription period.Here are the details of the transactions:Account Email: (redacted by the moderator due to PII) Invoice ID 1 (First Charge): MHZTNSZF-0005 Invoice ID 2 (Duplicate Charge): MHZTNSZF-0004 Transaction Date: [October 9, 2026] Total Amount Billed twice: [$22.00,$12.46]It seems to be a system error or an accidental duplicate subscription. Since this is an un-intended double payment, I would appreciate it if you could investigate this issue and process a refund for the duplicate charge.I have also attached the payment receipts/screenshots for your reference.Thank you for your assistance. I look forward to your prompt response.Best regards,    

原本创建图片我可以选择现在的画布把画布变成一张图片 直接选择就可以生成快照 现在我必须先导出这个画布 然后再给想他要编辑的图片添加参考图！好麻烦啊！！

I moved to Linux ages ago and if I’m honest I am nothing but dissapointed with the lack of support. Linux needs a native application for stuff like fonts and ease of use, and the design team doesn’t seem to care. It’s been proven that Linux is eating Windows’ lunch and that adaptation is needed, do they think that Linux is so open source that people will steal their app? That’s not how that works.The only reason I use other tools such as Lunacy, Inkscape and GIMP is because Figma isn’t supported, and that fact also prevents me from spending any money on a subscription from them. How the hell can we convince these people to make AND PROPERLY MAINTAIN a native Linux application. It just has to be a Flatpak on Flathub. That’s all. But no, it looks like the company worth 11.7 Billion just can’t figure out how to wrap a LITERAL WEB APP and give it desktop features as a Flatpak… disappointing and deterring. 

The paymente did not get through as my previous card is not active anymore, but I need you to stop sending warning email as I have downgraded my plans to free and I should not be charged anyway 

Hello Figma Support,I’m a design student from the Netherlands and like many of my peers, I’ve been using Figma’s Professional plan through the free educational program.Unfortunately, I believe I didn’t complete the student verification process correctly, as I assumed my university email address would be sufficient. As a result, I was unexpectedly charged €185.Initially, the payment couldn’t be processed due to insufficient funds on my card, which caused my Figma files, including my Master’s thesis work, to become inaccessible. However, once funds were available again, the €185 was automatically charged to my card.My student status has been verified now, and I completely understand that the mistake was on my end. Still, I wanted to kindly ask if there might be any possibility of receiving a refund. I would be incredibly grateful if you could make an exception in this case.I’d really appreciate your understanding and any help you can offer!Thank you in advance.Best,Philipp Hohnerlein

For a change of 10 Variables - the Agent used +1300 Credits (+Error in first run, consuming 800 Credits)!Its a total use of +2000 Credits for - 1 Prompt - that is rather a low effort/severity. Its nearly half the amount of the monthly budget of 4250 credits.Whats your experiences? 

Hello Figma Support Community, I’m seeking urgent assistance with a billing issue that has remained unresolved for several months.I previously worked for an organization that recently deleted my work email address. Unfortunately, that email was associated with the account I used to purchase a subscription for accessing the MCP server. Since the email was deleted, I’ve lost access to the account and the service I’m paying for, yet I continue to be charged $25 per month for a subscription I cannot access or use.I’ve effectively been paying for a service that is inaccessible to me for several months, and this needs to be resolved as soon as possible.This is an ongoing financial issue, and I cannot continue paying for a service I have no way of accessing. Could someone from the Figma support team please escalate this matter and advise me on the next steps? Thank you for your prompt attention. I’m looking for a concrete resolution rather than continued billing without access to the service.

I generally use the monthly payment method, and I understood that the service was set to monthly payments.However, I received a high bill on today's statement, and upon checking, I found that it was set to annual payments. Is it possible to cancel this and change it back to monthly payments?

Dear Figma Support Team,  We currently have an active annual Figma Professional subscription, which is set to expire in approximately one month.  We would like to renew our subscription in advance for another full year, keeping exactly the same plan, number of seats, and current settings, without any changes.  However, the renewal option is currently unavailable in our account, and the subscription button is disabled.  Our current subscription was purchased through a third-party reseller.  Could you please let us know if it is possible to arrange an early renewal or reserve the same subscription for the upcoming year?  We would like to ensure uninterrupted access to our existing workspace and seats.  Thank you for your assistance.  Best regards,

Hi Figma team, We're trying to publish our own plugin to Figma Community. When we submit it, publishing is blocked with this message: "We detected a change to your account details. Please contact support@figma.com to proceed." We haven't knowingly changed anything on the account. We'd like to verify it and finish publishing, and are happy to provide any verification documents or details you need. We're also emailing support@figma.com with a link to this post so the two can be matched up. Thanks!

When I open the PDF export preview, all the characters and elements on the slides appear correctly. However, after exporting and downloading the PDF, several elements are missing from the final document.This creates a discrepancy between the export preview and the actual exported PDF. The content is visible in the preview but does not appear in the downloaded file as expected.Expected behavior:The exported PDF should accurately preserve all the content and visual elements displayed in the export preview.Actual behavior:Several elements that are visible in the export preview are missing from the exported PDF.I will attach the following files for reference: The original slide in Figma Slides. A screenshot of the PDF export preview showing the complete content. A screenshot of the exported PDF showing the missing elements. Please investigate this issue and help identify the cause of the discrepancy between the export preview and the exported PDF.Thank you.original slideexport previewe

I have just paid for a subscription and I found out a company name was incorrect. Could you please help update a company name to be appear correctly in the invoice? Thanks