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Denzil Sequeira
Denzil Sequeira
New Member
Nov 5, 2026 5:19 AM UTC
Solved

Plugin publish blocked: "We detected a change to your account details" (support request 2240170, no reply)

Hi all, and hopefully someone from the Figma team,

 

I can't publish my first plugin. In the publish window the Publish button is disabled and it says:

 

"We detected a change to your account details. Please contact support@figma.com to proceed."

 

What I've done:

- Opened support request 2240170 on 3 Nov 2026. I only got the AI agent's reply, which said it has no self-serve verification step. I replied the same day asking for a human agent to verify the account, but there's been no answer since.

- The only account changes were when I set it up on 3 Nov: verified the email and turned on two-factor authentication with a recovery code. Nothing has changed since.

 

Plugin details:

- Name: TweakTick, plugin ID 1699415281090522465

- It sends the frames a user selects, as PNGs, to their own TweakTick workspace using an API key the user creates. Network access in the manifest is limited to the TweakTick domains. No payments inside Figma.

 

Questions:

1. Has anyone seen this message and got it lifted? How long did it take, and what did support need from you?

2. Could a Figma staff member please nudge request 2240170 to a human agent?

 

Thanks!

Celyn_L
Celyn_LSolution
Figmate
Nov 5, 2026 6:10 AM UTC

Hi ​@Denzil Sequeira, Celyn from the Figma Community Support team here.

Thanks for reaching out and sharing all this context. I appreciate you already opening support ticket #2240170, and I’m sorry you’re still waiting to hear back from the team.

I understand you’re currently blocked from publishing your first plugin. This message can appear when certain account details change, and our Platform Support team will need to help verify your account before you can proceed.

I’ve routed your ticket to the relevant team and added an internal note to bring your situation to their attention. They’ll follow up directly through your existing ticket as soon as they’re able, so please keep an eye on your inbox.

Thanks for your patience while the team looks into this!

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1 reply

Celyn_L
Figmate
Celyn_LSolution
Figmate
Nov 5, 2026 6:10 AM UTC

Hi ​@Denzil Sequeira, Celyn from the Figma Community Support team here.

Thanks for reaching out and sharing all this context. I appreciate you already opening support ticket #2240170, and I’m sorry you’re still waiting to hear back from the team.

I understand you’re currently blocked from publishing your first plugin. This message can appear when certain account details change, and our Platform Support team will need to help verify your account before you can proceed.

I’ve routed your ticket to the relevant team and added an internal note to bring your situation to their attention. They’ll follow up directly through your existing ticket as soon as they’re able, so please keep an eye on your inbox.

Thanks for your patience while the team looks into this!

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