URGENT: Formal Billing Dispute – Unauthorized Additional Seat Charge of $69.28 | Ticket #2244829

Dear Figma Billing Support Team,

I am writing to formally escalate my billing dispute regarding an unexpected charge of USD 69.28 on my Figma Professional subscription.

My subscription started on 5 October, and I specifically selected only one paid seat, for which I agreed to pay USD 23.60 per month.

However, I was surprised to see that my November billing reflected two seats, resulting in an unexpected charge of USD 69.28.

I want to make the following points absolutely clear:

1. I never selected or requested a second paid seat.

2. I do not have any team members who require paid access to my Professional plan.

3. I never knowingly authorized an additional paid seat or agreed to the additional charges.

4. I have already shared my October invoice reference JTBK7WL0-0001 and raised this issue under support ticket #2244829.

5. I have also requested cancellation of my Professional subscription because I cannot continue with unexpected charges that I did not authorize.

I have already provided all the necessary information, but I have yet to receive an email or a proper resolution from your billing team. This is particularly concerning because 5 November is my subscription billing date, and the matter is still unresolved.

I request your billing team to take the following actions immediately:

• Investigate how and when the second paid seat was added to my account.

• Provide a clear explanation and audit details showing who authorized or added this seat.

• Share a complete breakdown of the USD 69.28 charge.

• Reverse or refund the additional seat charges if the seat was added without my authorization.

• Confirm that my Professional subscription cancellation has been processed.

• Confirm that no further unexpected charges will be applied to my account.

I am willing to pay for the one seat I originally subscribed to, but I do not agree to pay for an additional seat that I never requested or authorized.

Please escalate this matter to your senior billing specialist and provide a written response with a clear resolution as soon as possible.

I expect this issue to be treated as a priority rather than receiving another generic response directing me to the Admin Dashboard.

Regards,
Rakesh Singh
Figma Support Ticket: #2244829