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fyefye
fyefye
New Member
Nov 5, 2026 3:30 AM UTC
Solved

REFUND REQUEST: Unexpected Subscription Charge

Hello Figma Support Team,

I noticed that I was charged [$42] for my Figma subscription, but I believe I had already cancelled my subscription last month.

I was not expecting this charge, as I understood that my subscription had been cancelled and would not renew. I would appreciate it if you could look into this issue and help process a refund for the $42 charge.

Could you also confirm that my subscription has been successfully cancelled to prevent any further charges?

Thank you for your help. I look forward to hearing from you.

Celyn_L
Celyn_LSolution
Figmate
Nov 5, 2026 6:49 AM UTC

Hi ​@fyefye, Celyn here from the Figma Community team. Thanks for reaching out!

I understand you weren’t expecting this charge, as you believed you had already cancelled your plan.

We’re unable to review billing requests directly in the Community, so I’ve created a support ticket for our Billing team to take a closer look. Your case number is #2129464.

In the meantime, if your Professional plan is still active, you can cancel it to prevent future renewals:

  1. In your browser or the Figma desktop app, locate the Professional team in the file browser sidebar.
  2. Click Admin.
  3. Select the Settings tab.
  4. In the Plan section, click Cancel plan.
  5. Select a cancellation reason, then click Cancel plan to confirm.

You can find more details in our Downgrade or cancel your plan guide, which also covers our refund policy.

Thanks for your patience while our Billing team reviews your request.

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1 reply

Celyn_L
Figmate
Celyn_LSolution
Figmate
Nov 5, 2026 6:49 AM UTC

Hi ​@fyefye, Celyn here from the Figma Community team. Thanks for reaching out!

I understand you weren’t expecting this charge, as you believed you had already cancelled your plan.

We’re unable to review billing requests directly in the Community, so I’ve created a support ticket for our Billing team to take a closer look. Your case number is #2129464.

In the meantime, if your Professional plan is still active, you can cancel it to prevent future renewals:

  1. In your browser or the Figma desktop app, locate the Professional team in the file browser sidebar.
  2. Click Admin.
  3. Select the Settings tab.
  4. In the Plan section, click Cancel plan.
  5. Select a cancellation reason, then click Cancel plan to confirm.

You can find more details in our Downgrade or cancel your plan guide, which also covers our refund policy.

Thanks for your patience while our Billing team reviews your request.

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