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chriescix
chriescix
New Member
Nov 5, 2026 9:55 AM UTC
Question

Refund

Hello Figma Support,

I would like to request a refund for my recent subscription purchase.

I subscribed expecting the AI tools to help me build and refine a website efficiently. Unfortunately, the experience did not meet my expectations. I spent approximately nine hours trying to achieve basic layout changes, repeatedly explaining the same requirements and using credits on results that did not resolve the issues.

After investing considerable time and effort, I decided to move the project out of Figma. The service has not delivered the value I expected when purchasing the subscription. The AI did not work either, it does not follow commands.

Please review my account and let me know whether you can issue a full refund. I would appreciate the opportunity to resolve this directly with your support team. If we cannot reach a satisfactory resolution, I intend to share an honest account of my experience on Trustpilot, including how this request was handled.

Please confirm the next steps and any information you need from me.

Kind regards,
Christian Ewald

1 reply

Celine_
Figmate
Celine_
Community Support
Nov 5, 2026 11:26 AM UTC

Hey ​@chriescix , Celine from the Figma Community Support team here. Thank you for explaining what happened and your experience with the AI tools!

I’ve created a support ticket on your behalf so our support team can review your refund request and the AI experience you described. Please reply directly to the support email with any additional details. For reference, your case number is 2245221, sent to your email address: cxxx@gxxxl.xxm.

(We can’t confirm a refund before that review, and account-specific billing details need to be handled privately via the support case.) Thank you for your patience!

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