Google SSO account locked to expired domain—need email changed (ticket #2241101)

Question

Hi Figma team,I need the email changed on my Figma account and can’t do it myself.The account signs in with Google SSO through my old company domain, which has expired. Settings shows “Managed by Google,” so I can’t edit the email.	To remove SSO I’d need a password-reset email, and that address can’t receive mail anymore.	I’m still signed in to the account in my browser and can verify ownership however you need.	I’m the Admin of the team on this account, which is on a paid plan.I opened ticket #2241101 through Fig, but it was filed under the old address, so I won’t see any replies. Please reach me at the email on this forum account instead.Happy to send the old account email by DM. Could someone change the account email to my current address, or escalate the ticket?Thanks,Alexander

Tom Reem · Accepted Answer

👋🏻 Hey ​@Alexander Diner, welcome to Figma Forum!I understand the difficulty here — you’re still signed in, but the reset email can’t reach you.Since you no longer have access to that inbox, I want to make sure you’re connected with ourCustomer Support team for assistance.I’ve opened new case: 2241175,using the email associated with this Figma Forum account, and I’ll link your original ticket:2241101, so the team has the full context. Please reply to my email with the old account address and the new address you’d like to use, so those details stay private. Support can review the request and guide you through the next steps. For more details on managing account login details:Manage email address or password.If you don’t see my email, please check your spam folder — and if it’s not there, go ahead andDM me your current contact email address. With that, I can confirm we’re reaching out to the correct place.Appreciate your patience as we get this sorted out. 🙏🏻

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