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Hi Figma Support Team,I accidentally deleted my entire Project named "Haseeb Malik's Team" just a few minutes ago.I have already checked:Trash → Projects tab (with "Created by: Anyone" filter) Drafts → Deleted tab But nothing is showing up.This project is very important for me. Please help me recover it as soon as possible.Details:Project Name: Haseeb Malik's Team Deleted Time: Just now (around 16 June 2026) Account Email: (redacted by the moderator due to PII)Thank you so much!Best Regards,Haseeb Malik

At first, I thought, I need to update the desktop app that I have on my windows, but when I checked, it was up to date. I tried to refresh everything, switch off the laptop and start all over again, but nothing works, as soon as I open my file, start working, it crashes in seconds. I would appreciate some help because I really need to work.The error- I keep receiving.​​​​​ 

Hi! I have a annual Professional subscription. 4 days ago, an intern accidentally added +1 Full Seat, and on the 28th June Figma will ask me for $48. The subscription is available and hasn't been assigned to anyone. Can you help me figure out how to cancel this subscription?Figma hasn't responded for 4 days.

“Couldn't access Figma due to a technical error. “ Figma to Wix Studio Import Continues to Fail – Anyone Else Experiencing this This?I'm hoping someone in the community can help because I've spent several hours troubleshooting this and have completely run out of ideas.I am attempting to import a Figma design into Wix Studio using the official Figma to Wix Studio plugin. The plugin appears to connect correctly, but the import process consistently fails after approximately 20 seconds.What HappensThe Figma to Wix Studio plugin opens normally. The plugin confirms I am logged in. I click Next. I paste a valid Figma file URL into Wix Studio. Wix accepts the URL and begins processing it. After approximately 20 seconds, Wix displays:"Couldn't access Figma due to a technical error."The important part is that Wix initially accepts the URL. If the URL were invalid, I would expect an immediate rejection. Instead, Wix appears to begin processing the file and then fails during the import process .  

Hello,I urgently need help.My Professional workspace was previously billed in EUR. When I try to reactivate it, the checkout only shows USD while displaying the message:"Your plan was previously paying in EUR and therefore must continue to pay in EUR."As a result, my workspace has been locked and 233 Figma files are now read-only. I cannot move them, duplicate them, or edit them.Case number: #1964411I am ready to pay immediately and need access today for professional work.Could someone from the Figma team please help me resolve this issue or provide a manual EUR payment link?Thank you,Romain Papin

Hi everyone,I'm currently working on the UX and interface design for a sleep calculator.One challenge I've encountered is finding the right balance between simplicity and usefulness. Users typically want an answer quickly, but there is often additional information that can help them understand sleep cycles, recommended sleep durations, and how different schedules affect rest.Some questions I've been thinking about:• How much educational content should appear alongside a calculator?• Should the primary action be focused on bedtime recommendations or wake-up time recommendations?• What's the best way to present multiple results without overwhelming users?• How can trust and credibility be communicated through design alone?My current approach is to:Keep the calculator as the primary focus. Reduce unnecessary inputs. Use plain language instead of technical terminology. Prioritize mobile usability. Surface results immediately with minimal friction.I'd love to hear from other designers:Have

I’m working on a content design concept for a parent-focused informational interface that explains everyday health and hygiene topics in a simple, non-medical tone.One example topic I’m using is: “When should kids start using deodorant?”This is intentionally a sensitive and age-dependent subject, where the goal is not to give rigid instructions, but to help users understand:There is no fixed age It depends on physical development and body changes Some children may need it earlier than othersI’ve been exploring how to present this type of information in a UI so it feels:Clear and easy to understand Non-alarming and age-appropriate Supportive for first-time parents Structured in a way that reduces confusion and anxietyWhat I’d love feedback on:How would you structure this kind of information in a UI card or modal? What tone works best for sensitive health-related guidance in a product? How do you balance simplicity with accuracy in UX writing here? Would bullet points, progressive disclo

I’ve shared link to this project with a few people just to show my skills like the project does not have onwer or admins. I can't change that. And I am not able to delete the project, but the link to it still works have I been hacked?what do I do?

Hi Figma TeamWe are experiencing a bug where auto layout frames show incorrect dimensions on load. Any change to the frame triggers a recalculation and displays the correct result, which points to an initial calculation bug.DescriptionWhen a page loads, some auto layout frames display incorrect dimensions despite being configured correctly. The issue appears randomly and we have not been able to identify a specific trigger. As soon as any change is made to the frame, the dimensions update to the correct values. Interestingly, copy-pasting an affected frame also produces a correctly calculated result in the pasted copy.All of the following trigger a recalculation and temporarily resolve the issue:- Changing the auto layout direction and switching it back- Using "Regenerate all instances"- Manually dragging the frame larger, then pressing Ctrl+Z to undo- Copy-pasting the affected frameEnvironment- Affects both Figma web app and desktop app- Affects multiple users on our team (not user-sp

Looking for a refund on an accidental charge associated with my account. Please follow up for more info.

I'm a participant in the Makeathon hackathon where Figma offered 10,000 credits for Pro account users. However, my account was only given 3,000 credits per month, and I'm already down to ~736 credits left with the reset not until July 1.This is really affecting my ability to continue working on my hackathon project. A few questions:1. Did anyone else face this same issue with credits not matching what was promised?2. Is there a way to request additional credits specifically for hackathon participants?

I’m using a popover component with a slot. One of the items inside the slot is a fixed-height auto-layout container with a list of items. I want this list to overflow:scroll vertical, however, the prototype scroll options are disabled. I tried nesting this in a new frame and the scroll options are disabled for this new frame as well.I’m trying to avoid breaking the original component and utilize the slot. Is scrolling only preserved for the slot itself or can you embed scrollable items within a slot?Here’s a video showing more detail:  

Hi,Since yesterday, our working file at the link below has been showing the attached error and does not open. We have important files in it, so we kindly ask for your support in getting it opened/access restored.Thank you very much.Best regards,

I really need help for my UIUX portfolio, I really need it URGENT!!The Figma Sites designs from Preview look completely right, but when I goto the published url, the design layout is completely messed up. Elements are overlapping, and what’s supposed to be on the right suddenly moves to the left.  (You can see the pictures of my design if u scroll down)How should I debug this? I don’t know what part in the process is causing this.Published - elements are overlappingPreview - Original Design should look like this 

 I’ve been trying to resolve a billing issue where I’ve been billed for months for services connected to an account through my company email that I no longer have access to as I haven’t worked there for a year and lost access to that figma account and email. Multiple requests I have made through Fig AI agent don’t seem to even exist? (1963581). I created one support ticket (#1952467) through emailing the sales team but that ticket was marked as resolved even though I never received any information about the situation or any kind of confirmation email. 

I have opened 2 tickets regarding a suspicious charge on my bank card (as I don’t use your premium services), and both of them have been marked “solved”. However, I have not received any follow up. There are already many posts on this forum and reddit talking about how figma charges people without warning for services they don’t use. Is it a normal practice in your company? Is a chargeback the only solution?

Hey there! Thanks for stopping by. I’m late to be learning Figma Slides. Currently stuck with something that surely shouldn’t be hard to do.I’m want to delete some text styles from a Figma Slides template but the delete button is greyed out in the main menu and there isn’t one when i select a text style to open the context menu.Strange? As do the same process to delete a colour there is a delete button in the context window.Am I missing something?    

我更新了我的身份验证信息后插件就不能发布了 

I open a ticket for cancel and refund 5 monthly full seat but i didn`t recieve any email and the tickt dosn`t apper in tickets page i need help 

Hello Figma Support Team,I am writing to request an immediate refund for a charge made to my account.My Figma account email is [redacted by moderator to remove personal information].I was charged 201,143 KRW on June 11, and then another charge of 182.60 USD was made on June 13 at 23:43. I have not used the paid service, and I did not intend to continue with or use this paid plan.Because I have not used the service and received no value from this subscription, I strongly request a full refund immediately for the charge.Please also cancel any active paid subscription connected to my account and confirm that no further charges will be made.I would appreciate a prompt response and refund confirmation. If this issue is not resolved quickly, I may have to dispute the charge through my payment provider.Best regards

I am certain that I canceled my Professional plan in May, but I noticed that I was still charged in June, even though I did not use any of the credits—you can verify this on your end. I would like to request a refund, if possible.

Hi Figma team,I’m trying to use the Figma Agent in a design file, but it doesn’t appear anywhere in my interface.I’m currently on a Professional plan.I already tried the following:- Selected a layer/frame and pressed Ctrl + Enter- Opened the Actions menu with Ctrl + K and searched for “Agent”, “AI Agent”, “Figma Agent”, “First Draft”, and “Make designs”- Checked Preferences, but I don’t see any option related to showing the AI chat or Figma Agent- Looked in the left sidebar/panel, but I don’t see an “Agents” option- Restarted Figma Desktop- Tried from my current design fileI can see some AI-related actions, such as “Add interactions”, but the full Figma Agent panel/chat does not appear.Could you please confirm if the Figma Agent beta is enabled for my account/workspace? Is it possible that it was previously available and then disabled or removed from my account?I’m using Figma Desktop on Windows with a Professional plan.Thanks!

HALP! I can no longer edit any existing text! I can however drop in new text and it works just fine. At one point I would get the missing font popup, go through the UI for it and select the missing font. Even though I had it installed a long time go. Close out the modal and I go to edit text, get the pop up again. The odd thing is that I would be able to create new text just fine...I don’t even get the popup anymore!I haveRestarted my machine Restarted Figma Reinstalled my Fonts Restore previous versionsHELP!!

Hello,My name is Daegeun Jo, and I have been a regular Figma user for some time.Today, I intended to subscribe to the monthly plan, but I accidentally purchased the annual subscription instead.Would it be possible to change my subscription from the annual plan to the monthly plan?I would greatly appreciate your assistance.Thank you for your time and support.Best regards,Daegeun Jo

Hi there, I read multiple times about the option to use ones Design System library file within Figma Make and how to send it to Figma Make. However, I’ve got a published library full of components but no button to make it available within Figma Make. Is this still possible?