Hello,
I am struggling to understand the differences between my previous free Figma account and my current Enterprise account with a Developer role.
With my free account, I was successfully creating prototypes using Figma AI. I had access to the daily AI credits included in the free plan and was able to build a very promising prototype for a project I am leading. I invested significant time and effort in this work and was making good progress.
Yesterday, I was assigned a Developer role within our Enterprise subscription. Naturally, I expected to have at least the same capabilities as before, if not more. However, when I tried to continue working on the same prototype and use the same AI features, I quickly consumed my entire monthly allocation of 500 AI credits in a single day.
As a result, I am now being told that I cannot continue using these features until September 6th.
This situation is very confusing to me for several reasons:
- In the free account, I was able to work productively using the available AI credits without immediately exhausting them.
- In the Enterprise Developer role, the same actions seem to consume credits much faster.
- It is unclear which AI features are available to a Developer role versus a free user.
- The documentation regarding role capabilities and limitations is difficult to find and understand.
- Some functionality appears to be more restrictive than what I experienced with my free account, which is unexpected for an Enterprise environment.
In addition, I have a substantial amount of work already created in my free account. I have not found a clear way to transfer or migrate my projects, prototypes, and AI-generated work into the Enterprise environment. As someone who has invested many hours into building these designs, I would expect a supported migration path.
I would appreciate clarification on the following:
- Why did the Enterprise Developer account consume 500 monthly AI credits so quickly while performing similar activities to those I performed in the free account?
- What are the exact differences between the Free plan and the Enterprise Developer role regarding AI capabilities, editing, prototyping, sharing, and collaboration?
- Is there any way to obtain additional AI credits before the current reset date?
- What is the recommended process for migrating projects and prototypes from a personal free account into an Enterprise account?
- Is the Developer role the correct role for someone actively creating prototypes and using AI-powered design features?
At the moment, I feel that I had a smoother experience with the free account than with the Enterprise Developer role, and I would like to understand whether this is expected behavior or if there is a configuration issue with my account.
Thank you for your assistance.
Best regards,
Laura Zerpa
Product Owner, Walter PRO
