Refund Request for Automatic Subscription Payment

Question

Hello,Thank you for reviewing my case and canceling my plan.I’m following up regarding the refund for the automatic subscription payment that was charged today.Invoice number: XHK8QGTI-0002The subscription was renewed automatically, and I did not intend to renew it. I also have not used the subscription or any of its features since the payment was made. I requested the cancellation as soon as I noticed the charge, and I understand that my plan has now been canceled.I understand that Figma’s Terms of Service generally state that subscription payments are non-refundable. However, given that this was an unintended automatic renewal and the subscription has not been used, I would sincerely appreciate it if you could make an exception and issue a full refund for this payment.Could you please review my case and let me know if the refund can be processed?Thank you very much for your help and consideration.

Gayani_S · Accepted Answer

Hey ​@이수진, thanks for reaching out!I can see our customersupport team already looked into this under case #2125657, and that case was resolved. Since you followed up again, a new case has been opened(#2125738).I'm not able to discuss billing or account-specific details here on the Forum,that's just to protect your account's privacy and security. Someone from our team will follow up soon.Thanks so much for your patience while this gets sorted!

Sign up

Login with SSO

Login to the community

Login with SSO