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Courtney_Zavaleta
Courtney_Zavaleta
New Member
September 10, 2026
Solved

Admin left the business and can't get ahold of support

  • September 10, 2026
  • 1 reply
  • 9 views

Hello all! The admin of our company Figma account left the business and now we are unable to give the new designer the necessary permissions to edit the Figma docs. I first reached out to Figma on 2 September to try and resolve this, but still haven’t heard back. I submitted another request two days ago (8 September) but also still have not heard back. This is a major blocker for us and I’m unsure what to do as our internal IT team was also unable to access the account. Does anyone have any suggestions? Is there somewhere I can email that will expedite things? Should I contact sales as I’m likely to get a quicker response? In case any of the lovely folks at Figma see this 🤞, the tickets are 2107855 and 2118922. 

Best answer by Celyn_L

Hi ​@Courtney_Zavaletal, Celyn from the Figma Community Support team here. Thanks for reaching out!

I’m sorry you’ve been waiting to hear back, especially as this is currently blocking your team from getting the access you need.

Thanks for sharing your ticket numbers (2107855 and 2118922) as well. I’ve followed up with the team internally on your existing tickets and highlighted the urgency of the situation.

Please keep an eye on your inbox for a follow-up from the team. We really appreciate your patience while we work to get this moving for you!

1 reply

Celyn_L
Figmate
Celyn_LAnswer
Figmate
September 10, 2026

Hi ​@Courtney_Zavaletal, Celyn from the Figma Community Support team here. Thanks for reaching out!

I’m sorry you’ve been waiting to hear back, especially as this is currently blocking your team from getting the access you need.

Thanks for sharing your ticket numbers (2107855 and 2118922) as well. I’ve followed up with the team internally on your existing tickets and highlighted the urgency of the situation.

Please keep an eye on your inbox for a follow-up from the team. We really appreciate your patience while we work to get this moving for you!

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