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Hazeline
New Member
September 10, 2026
Solved

Lost Access to my university email that my Figma account was connected to

  • September 10, 2026
  • 2 replies
  • 37 views

Hi my previous figma Google SSO account was my uni account r***20bcs19@***.in and it has been deactivated before I could change it in Figma. I’ve already raised a ticket for this help.figma.com/hc/requests/2114207 a week ago but no response. I would like to change my email to the one im using on this account.

Best answer by Celyn_L

Hi ​@Hazeline, Celyn from the Figma Community Support team here. Thanks for reaching out!

I understand that you’ve lost access to the university email connected to your Figma account and would like to update it to your current email. I’m sorry that you haven’t received an update on support ticket #2114207 yet.

I’ve followed up internally to help move your case forward. Someone from the team will reach out as soon as possible, so please keep an eye on your inbox.

Thanks for your patience in the meantime!

2 replies

Celyn_L
Figmate
Celyn_LAnswer
Figmate
September 10, 2026

Hi ​@Hazeline, Celyn from the Figma Community Support team here. Thanks for reaching out!

I understand that you’ve lost access to the university email connected to your Figma account and would like to update it to your current email. I’m sorry that you haven’t received an update on support ticket #2114207 yet.

I’ve followed up internally to help move your case forward. Someone from the team will reach out as soon as possible, so please keep an eye on your inbox.

Thanks for your patience in the meantime!

Hazeline
HazelineAuthor
New Member
September 10, 2026

Thank you ​@Celyn_L, someone has reached out to me on the ticket.