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ab123
ab123
New Member
September 10, 2026
Solved

I accidentally created a kit onto a Figma Make file, and it erased my Figma Make content

  • September 10, 2026
  • 3 replies
  • 42 views

Hi all,

 

I am a bit of a new user in Figma and was experimenting with Figma Make, creating a prototype of a webpage. Somehow, I don’t even know how I did this but I created a kit, and it seems to have overwritten or erased all my content and version histories of the Make document. You can see in the screenshots how the document looks in the home-page, and what I actually see when I open the file now. I can’t see any version history, etc. 

I don’t know what happened, but is the Figma Make document and all the versions I had done gone for good? 

Best answer by Celyn_L

Hi ​@ab123, Celyn from the Figma Community Support team here.

Thanks for reaching out and for including those screenshots. I understand that you unintentionally converted your Make project into a kit and can no longer access your original content or version history.

I’d be happy to help get this in front of our Technical Quality team so they can investigate what happened and determine whether the project can be recovered.

I’ve gone ahead and created a support ticket for you so the team can take a closer look. Your case number is #2123283.

Please reply directly to the ticket with:

  • A link to the impacted file and invite support-share@figma.com with “Can View” access (this won’t impact your billing and will allow us to reproduce the issue and investigate further with Engineering).
  • Approximately what time, including your timezone, you published the file as a Make kit or last had access to your Make project.

Someone from the team will follow up with you directly through your ticket with next steps, we appreciate your patience while the team looks into this!

3 replies

Celyn_L
Figmate
Celyn_LAnswer
Figmate
September 10, 2026

Hi ​@ab123, Celyn from the Figma Community Support team here.

Thanks for reaching out and for including those screenshots. I understand that you unintentionally converted your Make project into a kit and can no longer access your original content or version history.

I’d be happy to help get this in front of our Technical Quality team so they can investigate what happened and determine whether the project can be recovered.

I’ve gone ahead and created a support ticket for you so the team can take a closer look. Your case number is #2123283.

Please reply directly to the ticket with:

  • A link to the impacted file and invite support-share@figma.com with “Can View” access (this won’t impact your billing and will allow us to reproduce the issue and investigate further with Engineering).
  • Approximately what time, including your timezone, you published the file as a Make kit or last had access to your Make project.

Someone from the team will follow up with you directly through your ticket with next steps, we appreciate your patience while the team looks into this!

ab123
ab123Author
New Member
September 10, 2026

Hello, thank you but how do I see the ticket? Where can I send the information? May I send it here?

The link to the file is: [file link redacted by forum moderator to remove PII]

I invited support-share@figma.com with view access. 

It happened around 3:00 PM EST yesterday, September 9th. 

Thank you

 

Gayani_S
Figmate
Gayani_S
Community Support
September 10, 2026

Hey @ab123, thanks for sending those over! I’m stepping in on behalf of ​@Celyn_L to help here.

I've added the file link and the timing you shared to your ticket (#2123283) so our team has everything they need to investigate this.

To answer your questions:

  • You should have a confirmation email for #2123283 at the address tied to your Figma account, that's the ticket you can reply to directly.
  • Going forward, it's best to reply on the ticket itself rather than here on the forum. That keeps file links and account details out of a public thread, and it's the channel the team will use to follow up with you.

Appreciate your patience while the team digs into whether this is recoverable.

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