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Claire1111
Claire1111
New Member
September 9, 2026
Question

Refund Request for Automatic Subscription Renewal

  • September 9, 2026
  • 1 reply
  • 16 views

Hello Figma Support Team,

I’m reaching out regarding an unexpected subscription charge.

I cancelled my Figma plan last month because I did not intend to continue the subscription. However, I noticed that I was automatically charged again this month despite the cancellation.

Could you please check my subscription and billing history and issue a refund for this charge?

I would also appreciate it if you could confirm that my subscription is fully cancelled and that there will be no further automatic charges.

Thank you for your help. I look forward to your response.

 

Best regards,
HyeIn Park

[MOD: Removed attachment] 

1 reply

djv
Figmate
djv
Community Support
September 10, 2026

Hi ​@Claire1111, thanks for reaching out! 

I’m Denise from the Community team at Figma. My team here on the forum isn’t able to assist with Billing issues, but it looks like you’ve also reached out to support directly on ticket #2122944. Our support team replied to you earlier today, so please check your email inbox at your earliest convenience. 

If you have any further questions or concerns, please reply to support directly via email. 

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