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Hello Figma Support Team,I am experiencing an issue while using Figma Make.When I attempt to generate a design, the process fails and returns the following error/reference ID:5ca8fbde-5ac7-4731-8351-4a8cc3e7c812I have tried multiple times, but the issue persists. Could you please investigate the problem and let me know if there is any additional information required from my side?For reference:Product: Figma Make Issue: Generation fails and returns an error Error ID: 5ca8fbde-5ac7-4731-8351-4a8cc3e7c812Thank you for your assistance.

i got the an email from announcements@figma.com with the confirmation : “We wanted to let you know that you are now in the beta for Figma’s new AI agent.” But still agent is not available and no update available also. What am i missing here …? (My connected Figma account is the right one)

I was in a make file earlier today testing out a solution another team member was working on and it looks like we have both been charged for the work that they were doing.It looks like I’ve spent 1k credits today after only being able to find one prompt worth 180 tokens recorded against it.Update:I started the month (27th 1258) with 10.5k tokens to myself but have noticed that it now reads that we are sharing 7.5K tokens within the company.

This is a strange one. See the attached video for an example of what is happening.I have a white label design system with the “brands as modes” approach. In the example video, I have applied 3 different brand’s modes to the 3 different sections. When I copy/paste directly into a frame of a brand with a darker colored navigation bar surface color (which uses inverted variants of the navigational buttons), the label for some reason resets. Both the regular and the inverted variants of the original button component has the same text property applied to the label. As you can also see, if I drag it directly from a frame into the “inverted” brand, the label stays intact.Bug?

Using Montserrat Semi-Bold font in the example but have see it on other fonts too.Set vertical trim is to Cap height to baseline. The bottom of some letters that extend beyond the bottom border of the box are cut off. The tops are not cut off.See screenshot. 

Hello, i leaved a team and afterwards, a lot of my drafts disappeared. I found out that this is probably because they were located in the teams draft. The team is on the free/starter plan, so I cannot see or restore them myself—even now that I have access to the team again.Is there a way (other than upgrade the plan just for that) to restore them or can the support restore them either directly to my drafts or to the teams drafts area? Thanks!

When we talk about creating great digital experiences, topics like usability, accessibility, and visual design often take center stage. However, cybersecurity is another factor that can directly affect user trust.Users share personal information with websites, apps, and digital products every day. If that information is not protected properly, even the best-designed experience can quickly lose credibility. A security incident can impact user confidence, customer retention, and overall brand reputation.While designers may not be responsible for implementing security controls, design decisions can influence how security features are adopted. For example:Making multi-factor authentication easy to understand Designing secure yet user-friendly login flows Helping users recognize phishing attempts Creating clear privacy and consent experiences Reducing friction without compromising securityOne challenge many teams face is balancing security with usability. Strong security measures are import

Hi Figma team,I'm hoping someone here can offer some advice.I need to update the "Bill To" and "Ship To" addresses on an invoice that has already been issued by Figma. This is for our company's accounting and reimbursement purposes.Details: Invoice ID: 6MIEEJTT-0003 Plan: Professional Plan (paid account) The invoice was generated with incorrect address information, and I need it corrected for our records What I've done so far: I contacted Figma Support via email on June 15 I replied to their auto-response with my team name and admin confirmation on the same day I sent a follow-up email yesterday but still haven't heard back I understand these things can take time, but since it's a billing-related request on a paid plan, I was hoping to get some clarity on: Is it even possible to update the address on an already issued invoice? If yes, how long does this process usually take? Is there any alternative solution, such as voiding the current invoice and generating a corrected on

Hello,I have searched for people who have had a similar problem, but with no success. The last updated project dates are showing incorrectly, dating back to months before, even though the files inside were updated days or weeks ago. See attached picture. What could be the problem? They are in the correct order, the dates are showing incorrectly though (with the top being the most recent updated one). Thank you.  

I am making prototype where I have a button component that have an Enabled and Disabled state.On this specific instance in the prototype I want to add interaction on only the Enabled state of the button and nothing should happen when clicking the Disabled button. By default the button is disabled and I use a variable to set the Enabled state under certain conditions. Is there a way of adding specific interaction on just this instance of the button component? I can’t add it in the main button component as I want other instances of the button to behave differently. I guess I can use a two buttons on top of each other and hide the disabled button when I want to enable it but that way of solving the problem seems not how it should be.

Hi everyone,I'm hitting a backend sync issue with the Figma MCP server and I'd appreciate input from Figma staff or anyone who's seen this before.The problemI upgraded my team from Starter to Professional plan and assigned myself a Dev seat about 24 hours ago. Billing went through and the renewal date is correctly showing July 15, 2026 in my admin panel.However, every MCP call still returns this error: You've reached the Figma MCP tool call limit on the Starter plan.Upgrade your plan for more tool calls.This contradicts what my own whoami MCP call returns: {"handle": "Felipe Augusto","email": "felipeaugustodev1@gmail.com","plans": [{"name": "A equipe de Felipe Oliveira","seat": "Dev","tier": "pro","key": "team::1648368301520545449","seat_type": "developer"}]}So whoami correctly identifies me as tier: "pro" with a Dev seat — but the rate limiter is still applying Starter limits (up to 6/month, per the rate limits doc).Expected behavior per docs: 200 calls/day, 15/min on a Professional D

It seems that in a slide, after animating an object group it is being deleted without any input from my side. Undo does not restore the group.

I have these unexpected objects floating in presentation mode in one of my slides. These objects aren’t in the layer associated to the slide, even if I hide all the elements in the layer to try to locate these objects they still appear in presentation mode.  

When I click rename layers, the whole project will freeze for a minute. I didn't have this problem before, but I've been struggling with it for a while now.

I need someone from the Billing Department to get back to me ASAP for us to discuss changes to my account. I was trying to switch my seats from monthly to an annual subscription. When I look at my account I see that I may be getting billed for both monthly and an annual subscription. I cannot find a way to contact Figma Billing directly. Plus I also submitted a ticket, (help.figma.com/hc/requests/1963398). It’s been more that 24 hours. Could someone please respond.Thank you.

hello figggma support,in all my project codelayer doesnt work

An error is blocking my ability to create a new project. No matter what I enter in step 2 (Add people to (group)), I get an error that says “Cant contain characters /*?….”

Hi Figma team,I'm dealing with a billing issue that I'd like to raise here for support, and to give a heads-up to others using Pro plan + AI credits.Issue 1: On my most recent invoice, I was charged an extra $36.77 labeled only as "Billing adjustment" — with no breakdown or explanation of what this charge is for or where it came from.Issue 2: I had already cancelled my AI credits subscription before the next billing cycle. Despite that, the system shows I'll still be charged $60 for AI credits on the upcoming invoice, as if the cancellation never took effect.I've used and genuinely liked Figma for years, but billing this opaque makes it feel like a scam — getting charged for a service I cancelled, plus a hidden fee nobody explains.If anyone from the Figma team or anyone who's run into this before can help clarify:What exactly is a "Billing adjustment" charge?  Why am I still being billed for AI credits after cancelling? How I cancel this? edit - removed screenshot containing PII

In previous versions, when I opened an image through the "Fill" block, I could just paste the image from the clipboard. Now, when you try to insert an image, nothing happens. Now, to insert images, you must click "Upload from Computer", close the system dialog box with the image selection, and only then press CMD+V.  

Hi, I deleted my account because I accidentally saved my last name incorrectly and I couldn't change it to be written exactly as my student id to be verified for the educational plan, However I'm currently trying to create a new account using the same email, and it sends me a message "your request has failed".... Why is this happening? and when will be the suitable time for signing up again as I am in the run-up to a deadline, and I’ve already tried Opening an incognito/private browsing window Trying a different browser Switching the wifi to mobile data Disable any VPNs or browser extensions                                                                                                                                                                                                                                                              as mentioned before, I hope someone from Figma can come across this as fast as possible please, thank you

Figma MCP server version: 1.0.3 (remote, https://mcp.figma.com/mcp)Client: Any MCP host using OpenAI-compatible APISeat: Dev/Full seat, Professional planDescriptionWhen using the Figma MCP remote server with an OpenAI-compatible model, every API call fails with HTTP 400 before the model even starts responding. The error message is:Invalid JSON schema: regex lookaround is not supported.Found at $.properties.fileKey.patternRoot causeAll Figma MCP tools that accept a fileKey parameter use this regex pattern in their JSON schema:"pattern": "^(?!undefined$|null$)"The (?!...) part is a negative lookahead assertion (lookaround). OpenAI's JSON Schema validator strictly follows ECMA-262 regex, which does not support lookahead/lookbehind assertions. This causes the entire tool definition list to be rejected.ImpactThis affects ALL tools with a fileKey parameter, which is essentially the entire toolset:- get_design_context- get_screenshot- get_metadata- get_variable_defs- get_code_connect_map- get

I use Typeface as my font manager on Mac.  My brand fonts are open in there but when i try to use them in Figma Desktop I get two weights for Poppins.  (And yet in old Adobe XD I have the full range of all weights to choose from.)Why is this happening?

구독취소했고 이용도안했습니다. 결제요청이 안날라오게 부탁드리곘습니다.

Trying to fire up prompt in code layer and nothing’s working - anyone else getting this issue?