Student Verification Issue

Hey ​@alyannafuentes, thanks for reaching out, and sorry you've had to go through this more than once!

Verification for the Education plan is handled entirely by our partner, SheerID, and their system checks your documentation against a fairly standard "actively enrolled" pattern. One common reason cases like this get flagged is when a Proof of Enrollment letter reads as part-time or "on leave" during a work term without also confirming active enrollment, though only SheerID can tell you the exact reason behind your specific submission.

A couple of things worth double-checking before you resubmit again:

1. Your documentation includes your full name, University of Waterloo's name, and your current term dates.
2. It's not a course syllabus (those aren't accepted), an unofficial transcript, student ID with term dates, or an official enrollment letter tends to work best.
3. If your letter frames the co-op term as a leave or part-time status, it may help to ask your registrar for a version that explicitly confirms you're actively enrolled during your co-op placement.

Since you've already resubmitted a few times, I'd skip trying again through the regular flow and go straight to SheerID's Figma-specific support team at figmasupport@sheerid.com. They own the full verification process and can take a real look at your specific case. Figma Support doesn't have visibility into SheerID's review or the ability to approve documents ourselves.

You can find more on the process overall in our Figma for Education guide.

Hope this gets sorted quickly, let me know how it goes!