requesting refund within 48h

Question

I subscribed to the Figma Professional plan 2 days ago (Sept 7th, 2026) and was charged 24 euros. After using it, I found the experience very slow with a lot of errors, so I decided I no longer want to continue with the subscription. It won’t work for me.

I have already submitted a request through Figma's official contact form under "Other request" but I wanted to ask here as well:

Has anyone been in the same situation? Is there another way to request a refund for a Professional plan subscription purchased 2 days ago?

Thank you!

adamsmasher · Accepted Answer

Hey, ​@Lethstheperson. Thanks for posting to the forum! I checked and found the ticket you submitted to our support team, and it looks like they got everything taken care for you. Can you check for their reply?In the meantime, what kind of errors and slowness did you encounter? I know you don’t want to continue with your own subscription, but I’d like to make sure that we address whatever issues you saw, if possible. Thanks, and let me know if you have any other questions!

Lethstheperson · Answer

Thank you for your kind help. This is already sorted out on the refund side.

I wanted to use a plugin, but it is not maintained.

I had instability issue with the big file that I needed to use the plugin with.

I'm not sure we can do anything about it, Since I needed to use this outdated plugin. I don't really think it's on Figma because the file was also super big. (150Mo )

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