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Figma account was turned off for non-pay but checks were delivered weeks ago. No response from support.

Hello Figma Support Team,We are currently unable to access one of our design files. The file shows the message: “This design file may have been deleted, moved, or made unavailable. Try reaching out to the file owner.”We suspect the file may have been deleted, moved, or had its permissions changed, and we would like your help in restoring access. File details:File Name: File number 3 File URL: https://www.figma.com/design/PubcKsKvdehWSP0uWax5fJ/file-number-3?node-id=15295-41887&t=doh7fV1k6pU…Admin account:(redacted by the moderator due to PII)Request:Please investigate the status of this file and restore access if possible. If recovery is possible, kindly transfer or assign ownership of the file to: (redacted by the moderator due to PII)Please let us know if any additional information is required from our side.Thank you.

My team members have recently been encountering the same error repeatedly when using the Make feature:"Something went wrong. Please try again."This is followed by an error code. One example is:6f03d20e-ab49-4edd-8048-e4af48ac51f4I tried following the instructions in the official help documentation and created a duplicate copy of the file before running it again, but the same error still occurred.Could you please advise how we can resolve this issue?

Hello everyone! this is the design team from The Apprentice Project. We deliver learning experiences to marginalised children in India through WA based conversational flows. Wanted to check on a problem we are trying to resolve. Our current workflow is that the design team creates the conversational flows in the form of a tree diagram in Figjam and our tech team creates them in Glific, a tool that creates the conversational flows for WA.Currently we can only see the final conversational experience during the testing phase of these flows. We were wondering if there is a way to simulate this conversational WA flow before it is created on Glific on Figjam itself? If anyone has tried out a hack? 

So basically I had a massive file with all my portfolio work on it. I upgraded for a month on figma to be able to use some things on it and realised I dont really use anything on it to justify paying monthly. So when I went back to the free figma version I am not missing some of my figma files...

I am writing to sincerely request a full refund for all auto-renewal subscription charges on this account.I originally purchased the Professional monthly subscription only for trial use. As it is a month-to-month plan, I only intended to use the service for one billing cycle to see if Figma would fit my workflow.Figma could not meet my needs and fell short of my expectations after the trial, so I never intended to keep the subscription going.Until I noticed the recurring charges recently, this team account has been completely inactive. I did not log in, access any projects or use any paid features during this entire period.I would greatly appreciate it if you could cancel the subscription and issue a refund.

hey, on my claude code mcp, figma only have 10 tools available, no use_figma detected. I already try to re-log, re-auth, and re-connect but nothing works

Hello. my bank account is being charge however I do not recall making any subscription and I do not have any account. I tried to reach and contact for supportbut no one got back to me. Please help!!

I cant publish my plugin since I changed the email adress of my figma account. I read some articles that are saying to reach out to customer service. I wrote an email to the support but got the auto-reply that prompt me to post in the forum first. so here we go again: please approve the changes to my account in order to being able to publish again. thank yoouuuuu  

I thought I had canceled my subscription, but the amount just now has been paid.I didn't use the app. Can I get a full refund?

Hi,I accidentally added an extra Full seat in the workspace “Kampanie WH”.I only need 1 seat in total.The seat was taken for over a minute...Right now, in Admin → People, I can see:Total full seats: 2Assigned: 1Available: 1The extra seat is not assigned to anyone — it was added by mistake.In Admin → Billing, my upcoming monthly invoice for June 26, 2026 shows:Billing adjustments: €18.71 Monthly costs: €20.00Could you please help remove the extra unassigned seat from billing and adjust the invoice accordingly? This month i’m taking a big loan, cant afford any additional costs. I have one figma seat mostly for learning myself and create epic tabletop rpg content for it,Thanks!

Education plan has AI enabled and other members can use AI, but my admin account cannot see “Rename layers with AI” in Figma Design command menu. My account has edit access to all projects and files.

When working with Auto-layouts, it seems that horizontal/X values and vertical/Y values & functions are reversed. If I set something as a horizontal layout, it goes vertical (and vice versa). If I set horizontal padding, the vertical padding is impacted instead.

Hi, I'm experiencing an issue with prototyping that seem to have appeared recently and wondering if others have run into the same.Connections snapping to sections instead of framesWhen I drag a connection from one frame to another, it keeps connecting to a section rather than the frame itself. I understand Figma supports sections as prototype destinations intentionally, but it makes it really hard to target a specific frame precisely.When I try to set the destination manually via the dropdown instead, the frame doesn't show up in the list at all — only the section does. So I can't work around it that way either.Is there a reliable way to force the connection to land on the frame and not the section wrapper?

Hi Figma Make Support,I'm having an issue where files placed in the public/ folder (robots.txt, sitemap.xml, manifest.json) are not being served at their root URLs (e.g. https://www.planaventure.ai/robots.txt) after publishing.What I've tried:Confirmed files are in the public/ folder in the Figma Make editor Published multiple times Added a custom Rollup plugin (generateBundle) in vite.config.ts to explicitly emit the files — still not workingEvidence:https://www.planaventure.ai/robots.txt returns plain text "Not Found" (HTTP 404) The Last-Modified header on this 404 response is Wed, 14 Jan 2026 and has not changed despite multiple publishes — confirming the file is never being deployed The main index.html deploys correctly with today's date, so publishing itself is workingQuestionDoes Figma Make's deployment pipeline support serving static files from the public/ folder at root paths? If so, is there a specific configuration required?ThanksMayank

I got that Figma have program called creator fund for those who create a free resources for community. There is one link for application form and when I click, it redirecting me to figma.com/community instead of any form or extra details.

 Hello Figma Support Team,I’m contacting you because I suddenly lost access to two important Figma design files that were previously available to me through my account/email.Now, when I open the links, Figma shows that the pages/files are not found. I did not intentionally delete these files, and I need urgent help checking what happened and whether they can be restored.Affected files: MAX-KULIK [redacted] BC.GAME_NEW-FORMAT[redacted] I previously had access to these files, but now they are unavailable. I have checked my account and workspace, but I cannot find the files or restore them from my side.Could you please check whether these files were deleted, moved to another team/project, affected by permission changes, or removed due to a team/workspace issue?These files contain important working materials, so I would really appreciate your help with restoring access or recovering the files if possible.Please let me know what information you need from me to verify ownership or access

I am a member (and admin) of an organization (Org A) with Figma Pro accounts.One of our clients (Org B) has shared a Connected Project with us. I wanted to move some Figma files that have been in our own Org A projects, into the Connected Project owned by Org B. However, when I go to Move a file, I don’t see the connected project, nor does the Org B. show up when I look at the list of teams under the “All” tab on the Move file dialog. How can I move files to a connected project of which I am not the host? Thanks. 

Please, Figma, help! I feel that I’ve been opening issues about Figma more and more; please fix this!This morning when I opened Figma, most of my Local Variables were gone—and no, they were not deleted.I’m working on a full Tokens migration, and the branch I was working on had all collections gone. I went to check another file, and the variables were also gone. Some others still have it, and I can still roll back in the versioning to recover them, but this is a nightmare.This can break most of our files, as we use variables for many things in different files (modes, tokens, localization, etc).Can you please check if there’s any issue in the most recent update, as this is A BIG DEAL! 

Hi team Figma, I tried to change my payment settings from credit card to SEPA-debit. I’m working from the Neterhlands and have a professional seat. I had no option for the SEPA-debit, so I tried other browsers. That didn’t work out very well… because every time I try to change my payement settings I see this: There was an issue with loading our payment form. Please refresh and try again. I removed history in my browsers already, removed my password from the Apple Key, etc. I asked help on your chatbot. Restarted my computer several times… nothing is working, the same error appears every time. Please help me out! Thanks a lot.

As said in the title, there appears to be a white space at the top of the website when I have no resources that may have caused this. The frame ends where the hero picture ends and all of my components are spaced intelligently to avoid this. 

I had increased the number of seats to calculate total cost, but accidently increased the number of seats and now being billed for it. how do i reduce it? my company won't allow me the budget for increased seats and thus we are not able to go ahead with the payment

This seems to be a long standing byg in figma prototypes. When we change the color of text, the prototype doesn’t reflect the text color. I have to do a force refresh.

Hello.Lately, I've been having a recurring issue where fonts aren't displayed at the correct weight. (I've defined fixed styles and use them globally throughout the document. These styles use variables as values: fontsize, font height, bold/regular, etc.) However, as soon as I click inside the component, the font switches to the correct style. Occasionally, I also experience this with the display of icons and buttons (I have also created these as components).Translated with DeepL.com (free version)

I am unable to transfer the file