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Custom Happy Meal Boxes are a perfect packaging solution for restaurants, fast food chains, and food businesses across the USA that want to attract kids and families. These boxes are designed to be both functional and visually appealing, helping brands create a fun dining experience. Made from high-quality cardboard, kraft, or eco-friendly materials, custom Happy Meal boxes are sturdy enough to hold burgers, fries, snacks, and small toys securely. With advanced printing options, businesses can add their logo, bright colors, cartoon themes, and promotional messages to enhance brand visibility. In the competitive USA food market, attractive packaging plays a key role in influencing customer decisions, and customized Happy Meal boxes help companies stand out. They are lightweight, easy to carry, and can be designed with handles for convenience. Many brands also prefer sustainable packaging, and these boxes can be produced using recyclable materials to meet eco-friendly standards. Whether
Our organization shows "You no longer have access to this organization."Root cause was a failed payment (a bank-account charge did not go through). We have since paid successfully with a different card and the charge has cleared, but org access has not been restored.Payment is confirmed on Figma's side:- Invoice ID: in_1TH7kKIvcqWR3dFDASvhhSvE- Annual Organization subscription, charged successfullyI already have an open support ticket: 1953552, but no email reply yet. I'm the org admin / billing owner.Could a Figma Support Specialist please verify the payment against the invoice above and re-enable organization access? Happy to share the receipt or transaction reference privately. Thank you.
Hi everyone,I’m working on designing a system workflow for an industrial water treatment process and I’m trying to structure the decision logic for selecting appropriate pretreatment methods before reverse osmosis (RO).The system handles high-TDS industrial wastewater, and the pretreatment stage needs to ensure stable RO performance while minimizing maintenance and operational complexity.Current system contextThe incoming water typically includes:Suspended solids Moderate hardness (calcium and magnesium) High total dissolved solids (TDS)Available pretreatment options in the workflowMultimedia (sand) filtration Activated carbon filtration Chemical or ion-exchange softening Ultrafiltration (UF) membranesEach option affects downstream RO performance differently in terms of fouling risk, scaling potential, and system reliability.ProblemI am trying to define a clear decision structure (as part of the system design workflow) for selecting the appropriate pretreatment method based on incoming
Hi, I’m really new in using figma. Usually our company are using adobe XD, then we plan to change to figma. Both of us don’t expose too much with figma, especially frame and rectangle. What is the different between them? Is using frame for everything such as button, card, etc is following the industry standard? Is that so, it’ll be the frame on the frame right, since it’s different from XD that use artboards is specific for the website layout. Also, anything do I need to know else about figma?
Hi,I have a rectangle with:Fill 1: Image (cropped/repositioned) Fill 2: Gradient overlayIn Dev Mode, developers can download the original image asset, but is there a way to download the cropped image only (using the image fill crop settings) without the gradient applied?Or is separating the image and gradient into different layers still the only option?Thanks!
I canceled my subscription over a month ago, and you still charged me.You are literally stealing my money. I was thrilled with your services, but you are literally taking my money, and because of you, I couldn't make a payment. You opened a "case" for me, but you don't even respond to my emails or tell me the reason; you just close them without giving me an answer, and you don't send me a confirmation email either.If it had been my mistake, I wouldn’t say anything, but I canceled my subscription, and you just boast that “we don’t issue refunds” when you’re literally stealing—because I’m not the only one this has happened to.
I frequently encounter conflicts like this when merging branches. Anyone know where they come from? There is no useful info here to figure out what it is.For context, this is a branch in the Components file. I guess the cause from changes in the Foundation file that are linked to Components, but I'm not sure.
I have been able to publish my Figma Make Kit somewhat successfully once, but now when I go to update it I get an error about Syntax in Main.tsx (Screenshot below). There are no syntax errors that the agent can find and there is no Main.tsx in the files. The Figma Make agent says, “the validator's error message names a file that isn't in your source tree.The system prompt for this environment also notes that the real entrypoint is __figma__entrypoint__.ts, auto-generated at runtime. So "main.tsx" in the error is almost certainly either:A hardcoded/generic placeholder string in Figma Make's validator A reference to a generated file you can't see or editEither way, there's nothing in your source you can rename or fix to make that specific message go away.”How can I clear this error and update my Figma Kit?Possibly contributing to this issue: I changed the Name= value in Package.json but I had the agent update all instances of the new name.Other troubleshooting I have done: refactored
Figma, why are you directing people with invoicing issues to a public forum to get support? Teams spend tens of thousands with you annually, and you can’t even muster basic support? It’s shocking.
Hi everyone,I am hoping someone here can help.Our team leads were traveling from the UK to attend Config 2026. We had already booked accommodation and were really looking forward to it. Sadly, things did not work out the way we hoped, and we are now in a very difficult position.We still want to honor the trip. It meant a lot to us.We are looking for any tickets that may be available. We know the official answer is no. We are not asking for special treatment. We just want to know if anyone has a ticket they can no longer use and would consider an official transfer through Figma support.If you can help or know someone who can, please reply here or send me a message.Thank you.Gavin
I am finding a pain point, ux frustration when adding annotations. I’ll write out the annotation, change the tag, hit the return key and it all disappears. I’ve lost my annotation and can’t seem to bring it back. When really, I would expect to be able to hit return to save regardless if i just added the annotation instruction or changing the annotation tag.
Hello There, I accidentally approved a full seat and on the spot I noticed and removed it but the amount is already added to my bill .. Tried to contact figma for that but no response .. also I read this is very common mistake with no additional confirmation that needs figma to add extra security before proceeding.
Hi Since April 2026 I am not using figma, but I forgot to remove my professional seat and received an reminder that it would renew june 8, I went there and removed the seat, but it renewed anyway, I am asking for a refund since I don't need to use it anymore, and I didn’t use it in May. Thank you!
Hi Figma Team,I am experiencing a persistent WebGL crash ("An error occurred...") when working with videos inside Figma Slides on the Windows 11 Desktop App. I have been dealing with this issue for over a month now, and it is severely disrupting my daily workflow. The crash occurs even with very small, highly optimized video files and persists after a clean cache reinstall.I am attaching three screenshots to this report: the initial WebGL error dialog, and a "before" and "after" comparison showing the canvas degradation after switching workspace views.Bug Description:The canvas completely breaks when interacting with an MP4 video or switching workspace modes. The slide ends up looking completely "empty" or invisible. If I close the file and try to reopen it, Figma throws the generic WebGL crash screen: "No podemos abrir este archivo porque tenemos problemas con WebGL..." / "An error occurred. Please try reloading the page."Video Specifications:To rule out asset memory overload, I teste
"Hi,I would like to know how the pricing works if there are multiple users on our account. Could you please explain the pricing structure for team collaboration?Also, I am looking to get in touch with a local reseller or your sales team in Thailand for further discussion. Could you please provide their contact information or connect me with them?Thank you.
I paid for an annual plan with one professional seat but my file has been locked and it says I have an overdue invoice. Please help me understand what’s wrong here. Sharing two screenshotsplease check the below details :Invoice number 4G8YM4O2-0014Receipt number 2362-8293Date paid May 15, 2026Figma GSTIN 9923USA29033OSHattaching paid invoice screenshot for the reference [image redacted by moderator to remove personal information]
Hello! I’m looking to buy a Config 2026 ticket, does any one have any recommendations on where to find one?
Dear Figma Support Team,I hope you're doing well. I'm reaching out because my Figma account was recently suspended without any prior warning or email explanation.I publish design resources on Figma Community and have always used the platform in full compliance with your Terms of Service and Community Guidelines.I kindly request:The specific reason for the suspension The opportunity to appeal and restore my account if possibleMy account email: [redacted by forum moderator to remove PII]I truly value Figma as a platform and would be very grateful for your assistance in resolving this matter.Thank you for your time and support.Best regards, Noah Quiroga
I have this prototype issue that I’m facing when I interact with an interactive Button component I’ve created and placed inside another component that uses Figma Slot.To provide some context, I’ve used slots in the component when the Accordion component is in its expanded state to provide flexibility when designing its contents.In a design that I’ve made, I’ve placed an interactive Button component inside the Accordion component’s slot. When I place this accordion component in a new component (I call it a design template), the Button’s states (Hovered, Pressed state) breaks, resetting it to the default state when hovering or pressing it in Prototype view.If I place just the Accordion component somewhere else outside the design template component, the Button’s states interaction works just fine in the Prototype view.I’ve attached a video of the issue that im facing.
Hi there, I’ve just noticed that I have two plans running simultaneously for one account. Being charged annual as well as monthly. Could someone help me resolve this issue? Thanks!
I use the New York Times app. Stories often use a scrolling technique that displays text as the user scrolls down. Continued scrolling will display a map or some data related to the story. It’s a very engaging way to get the news highlights before reading the full article. I think it’s called scrolly telling.Is there a Figma tutorial on this technique? Has anyone developed a prototype using this technique?Thank you
Hi, I need to transfer over a design for a Klaviyo email flow from figma to Klaviyo...it is a copy and paste situtaion? I’m very new to this so any advice would be great. The simplest way of transferring over the info would be great!
프로페셔널 Dev 시트를 먼저 유료 구매했는데 이용중에 실수로 풀 시트가 추가되어 2중 과금될것같습니다.다음달 청구가 총 $40달러로 예상된다고 하는데 이중과금되는것같아서 $15 결제한 Dev 시트를 취소하고 풀 시트만을 이용하고 싶습니다. 과금 체계가 이해가 잘 안됩니다. 환불이나 변경이 가능한가요? I initially purchased the Professional Dev Seat, but a Full Seat was accidentally added while I was using it, and it appears I will be double-charged.I am told that the total bill for next month is expected to be $40. Since this seems like double billing, I would like to cancel the Dev Seat I paid $15 for and use only the Full Seat.I do not quite understand the billing system. Is it possible to get a refund or make a change?
Hello Figma Support team,I’m experiencing a persistent issue with my Figma account. I cannot create new design files or open existing design files in the browser. The page keeps loading indefinitely, and when I try to create a new file, I see a red toast message: “Failed to fetch.”However, Figma Home and Community pages can still load normally.Affected account:Email: (redacted by the moderator due to PII)Workspace / Team: 慧联运创新物流中心Affected file:TMS调度端运单模块高保真图https://www.figma.com/design/E2aAQp39s99QLERjfqCb5F/TMS%E8%B0%83%E5%BA%A6%E7%AB%AF%E8%BF%90%E5%8D%95%E6%A8%A1%E5%9D%97%E9%AB%98%E4%BF%9D%E7%9C%9F%E5%9B%BEObserved behavior:Opening existing design files keeps loading indefinitely. Creating a new design file fails and shows “Failed to fetch.” Recent files and file editor pages do not load correctly. Figma Community pages and templates can still be opened. The issue happens in the browser, not only in the desktop app.Context:Last week, I used Codex with Figma MCP to create or modify c
Dear Figma Support Team,I hope you are doing well.Our company has recently completed a payment for our Figma subscription using a credit card. The invoice and receipt have already been issued.However, we noticed that our company VAT / Tax ID was not included on the invoice. We have now updated our account settings and added the VAT information.Would it be possible for your team to help update or reissue the invoice and receipt with the VAT / Tax ID included? This is required for our company’s accounting and reimbursement process.Please let me know if any additional information is needed.Thank you very much for your assistance.
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