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my account has an automatic charge, i want to request refund

Dear Figma Support Team,I am an active student at the University of Rzeszów (Uniwersytet Rzeszowski) in Poland and I am trying to get a Figma for Education plan.Unfortunately, the third-party SheerID automated verification system repeatedly rejected my valid student ID and eventually locked my verification attempts. When I contacted SheerID support, they stated they cannot offer manual assistance and closed my case.Since the automated system is failing to recognize Polish documents, could you please help me verify my student status manually? I have all the necessary official documents (student ID, official certificate of enrollment from the university) ready to provide.Thank you for your help.

Hi! Sorry to bother you guys. It can crash constantly when I designing and previewing. Just can make whole screen into black or white. Especially when I zooming in or scrolling. Both in laptop application and browser can happen. I don't know if it's my webpage too long or document too big. Sometimes can't crash but can't show the element on that page completely.  Does anybody know how to solve this problem? Thanks a million!!(Picture below is my laptop information, and I use Chrome for browser.) 

When i import files, the viewport doesnt match with the source website/ screen display. Eg if i use the chrome extension on desktop, the imported frame doesnt match the width of the desktop. How do i import it in same size?

I have been working on a file which currently contains both:Mobile version screens and UI Kit Admin panel screens and UI KitMy goal was to separate these into two independent files:Mobile version + Mobile UI Kit Admin panel + Admin UI KitMy first attempt was to duplicate the original file. I kept the mobile version and its UI Kit in one file and the admin panel and its UI Kit in the duplicated file. However, after doing this, the duplicated file did not recognize its UI Kit as a library, and the components appeared to lose their connection. Because of this issue, I reverted to a previous version.My second attempt was to create a completely new file and move the Admin UI Kit, styles, and typography into it first. Then I moved the Admin screens into the same file. Unfortunately, the same issue occurred again: the components did not properly recognize the UI Kit as their library.The most concerning part is that after rolling back to a previous version, my components no longer seem to reco

hello! may i know why is figma first draft aint showing to me although i have paid plan, please if we can fix this issue it would be great! thank you

I started learning fgma a month ago, but only used it for a few days and then cancelled the subscription. I haven't used it since. Today, it suddenly deducted the fee and started the subscription again. Maybe I forgot to cancel it. However, since I haven't been using it recently, I have applied for a refund of the subscription fee. I will consider renewing the subscription if I need to use it again in the future. As the payment was just made recently, I quickly wrote this application. I hope the official will approve my refund request. Thank you.

When I edit with prompt, it works in the preview but then it doesn’t apply to the image 

Hello Figma Support Team,I hope this message finds you well.I am writing to follow up on my application for the Figma for Education plan as an educator/teacher. I submitted my verification request more than 3 months ago, but unfortunately, I have not received any response or update regarding the approval status.As an instructor, I urgently need access to the education features to prepare and manage design materials, projects, and collaborate effectively. Could you please review my pending application or let me know if any additional documents (like institutional ID or official employment letter) are required to expedite the verification process?Account Email: [Redacted by moderator - 2026/06/12]School/Institution Name: مدرسة الثانوية التجارية الجديدة بالزقازيقThank you for your time and assistance. I look forward to your prompt reply.Best regards,Rania Ahmed

Hello!I bought myself a Professional plan from 30th of April till 30th of May. In the middle of May I canceled the plan, because I do not need to use the paid features. In the app I saw something like “resubscripe”. Suddenly, after 30th of May, FIgma started charges for the plan. I checked my Figma once more and it still said “renew”. I kept my card empty for a week and thought the charges will stop. When there where no charge on the 6th of May, I finally could put money on my card, since I thought charges ended, but no. Figma charged for the plan on the 7th of June. I tried to open a ticket twice, it’s already 10th of June and nobody still reached out to me. Please issue me a refund.

Today it is working strange. But before it did everything perfect. Was there any updates? I hate that. 

Hello,I am posting here because I need urgent assistance with a billing issue and am having trouble receiving support emails.I originally intended to use the Professional plan for only one month. In fact, I actively searched through the settings to cancel my subscription beforehand, but the cancellation layout was so confusing that I got lost and couldn't find where to cancel it in time. As a result, it was automatically renewed. I have not accessed any paid features or used the service at all since this recent charge was processed. I want to request a full refund, and I have already submitted two support tickets. The ticket numbers generated on my screen are #1957775. However, I have not received any confirmation or follow-up emails in my inbox (I also checked my spam/promotion folders). Since I cannot receive the support emails properly, could a Figma staff member please check these tickets and contact me directly to process the refund?Thank you for your help.

Have been experiencing more often lately after the latest updates on Figma - whenever I hold spacebar  + mouse to pan around my file, it often freezes to pan. The screen itself doesn’t freeze, able to zoom in and out but I’m unable to select layers, move them nor edit them. Also switching tools doesn’t work as well as it seems it got stuck to pan.

I design my emails in Figma and then chop them up using slices. I created a Claude skill that automatically exports Figma elements to Klaviyo, specifically these slices. Everything is working well EXCEPT - slices for some reason do not include any Figma images elements. which means no background images, no logos, product images, nothing. If i export manually it works okay.I noticed that if I export frames however, it works as intended but switching to frames is not an option for now.Figma team, please fix MCP or API so that when exporting slices via Claude MCP it includes images as well.

Hi all,Like I mentioned in the title, when myself and others join a google meet and attempt to present a Figma Slide (via Figma Desktop App), it will get rejected by the google meet within 2-5 seconds. Things to note:1.Happens randomly but I saw it firsthand2.This issue does not quit the Figma app itself, just rejects the window.3.Doesn’t appear to be an issue of hardware, since users are able to stay within the google meet call and the computers don’t crash/restart.4.Issue even occurs when app is up to date on app and mac OS updates. I’ve been reading around and seeing some band-aid fixes (ex:saving the slides locally), however I would prefer this issue to be resolved on the app level. This issue may start to grow and saving locally shouldn’t be the final resolution. I cannot reproduce a screen recording, when I attempt to replicate the issue, I can’t. But as my luck, the issue occurs during important non-public facing meetings (work). Please let me know if this is an issue that will

플랜 구독 취소 했는데 결제되었습니다 환불 부탁드립니다

[redacted by moderator to remove personal information] and [redacted by moderator to remove personal information] are the same gmail accounts. Just I purchased domain for my gmail account, and my figma files removed

Hello,I am a Grade 12 student at Father Agnel School, Noida, India, and I am currently experiencing difficulties with the student verification process.I already have an official school email address; however, my school's email system only accepts messages sent from within the school's organization. As a result, I am unable to receive verification emails sent by Figma. I have attempted to resend the verification email multiple times, but none of the emails have reached my inbox.I have also contacted SheerID regarding this issue and explained the same situation to them.I am happy to provide any documents required to verify my student status, including my school ID card, enrollment documents, passport, or other government-issued identification. I would greatly appreciate any assistance or alternative verification method you can offer.I rely on Figma for my current and upcoming UI/UX and design projects, and gaining access to the student program would be extremely valuable for my learning

在续费的时候 多买了3个full席位 能退款吗 续费第一天

Recently i made prototyping and its sooo glitchy like first i have many experience doing prototyping so it was not mistake form my side just incase i also converted the same component to animation using lotify and it actually works perfectly fine but wht is this in figma bruhhhh its just soooo laggy i like created new components and stuffs delted made again thought it was a svg problem so made whole thing to vector still glitchy.

For the past week, I’ve been experiencing an error in all my existing files. My component sets include interactions designed to simulate an “in-view” scroll effect. Until recently, these always worked perfectly, they are set up to play once. However, when I insert the component into the prototype, the interactions are always changed in the same way, causing them to be incorrectly displayed as a loop. I can only avoid this by resetting the interactions after copying. The main components work without any issues.I’ve already read that similar errors have occurred in the past. Has anyone else experienced something similar recently?

Hello, I am using the Professional plan with annual billing. I accidentally approved a request for an additional Full seat and immediately changed the user back to Viewer. However, a ¥2,000 charge still appears on an upcoming invoice. The seat was never actually used as a paid seat, and this resulted from an accidental action. I would appreciate your review and would like to request cancellation or waiver of this upcoming charge. Thank you.

Hello. I trying to use my new  iPad m5 and desktop site doesn’t work on it. Why ?

I was working on this Figma file when suddenly the canvas itself turned blank with an error pixel icon at the top. The layer section then turned to an inactive state, which meant the frames and design I worked on were there, but I just couldn't see them. I can access other pages on that file but not this specific one; once I open it, the others follow suit. Please, I have important work on that file. How do I get it back? I followed the WebGL article figma directed me to and i did everything asked, but still the error keeps coming back

Hi,Things change in the design, without me touching a thing. For example typography styles turn into Inter for no reason, or elements change their position, or their constraints, and this started happening ever since I staretd using the AI agent. They are not designs made by the agent though, so it’s not realted to the agent doing anything.