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No me dan los créditos diarios automáticos en dreamina en plan gratuito si eso que acabo de iniciar sesión 

Hi,I was trying to renew my Figma Professional plan for a single user, but when I am trying to pay $23 through Indian debit card which I used previously to purchase the subscription, the amount is showing $0 before the final payment not sure why it is not showing $23.I would appreciate any help I can get regarding this.

프로페셔널 요금제를 한 달 구매해서 도메인 연결 등 프로페셔널 요금제에서 가능한 기능을 이용하고 다음에 해지하면 그 기능 해지 뒤로 못 쓰게 되나요? 아니면 원래 해놓은 기능은 그대로 되나요.

Dear Figma Support Team,I am writing to respectfully request the cancellation of my recent subscription and a full refund. Unfortunately, a misunderstanding occurred during the checkout process, resulting in an unintended purchase.I want to clarify that this was entirely accidental, and the product will not be used at all. Because this budget was allocated for other essential expenses, I kindly ask if it would be possible to reverse the charge and return the funds to my original payment method.Here are the details of my account for your reference: Account Email: [Removed by moderator - 2026/07/17] (admin) Date of Transaction: July 17, 2026 (within 24hrs) Invoice/Order Number: RSV50TYS-0001 Team/Organization name associated with the subscription: CréativitaI deeply appreciate your understanding and assistance with this matter.   

Dear Figma Education Support Team,I hope this email finds you well.I am writing to request manual verification for the Figma Education plan. I am currently a student at Damascus University, but I am unable to complete the verification process because "Syria" is missing from the country dropdown list.I have attached a screenshot demonstrating the issue on the verification page.As proof of my academic status, I already hold an active GitHub Student Developer Pack. I have attached screenshots of my GitHub grant for your manual review.Thank you for your time and assistance in resolving this so I can start using Figma Dev Mode for my computer science projects.Best regards,Mohammed Jawdat Almadni  

When I remove backgrounds from images and then change the image, the AI always adds a background back into it. This is quite annoying. Can this be removed?Nike logo as example. Prompts show above the image, with results below them. Gray bars are there to show the transparency.Imported a Nike logo on pink background Copied it, and asked the AI to remove the background. Did it perfectly! Copied the transparent image and asked AI to change Nike to Spike. The AI added a background to the image. Why?!I’m sure a workaround could be to ask the AI to first change it to spike and do the transparency at the end, but its just not logic to see things come back / being reintroduced.

I am writing my bachelors Thesis about using AI in UX- /UI Design processes. Previously i was able to use the Agent in Design files, wich i did, but now i can no longer access the feature after i have been sick for 2 weeks. I am on an educational plan and it looks like the feature isnt available for that plan anymore, or was never supposed to be?Since i used the feture before, and cannot now, i would have to restructure parts of my thesis in fundamental ways, if i cannot finish my work using the workflow i used before. I dont have unlimited time, i have to submit my thesis until august third. What can i do, exept for paying 20 euros?

I canceled the automatic payment to terminate the subscription, and the payment was processed today even though it is currently free of charge. Therefore, I would like to request a refund for an unexpected payment.

For example in the typography style preview when a style is selected in a default density mode you may see “Header Small 16/20” and then when switching to a high density mode you still see ““Header Small 16/20” when it should actually say “Header Small 14/18” Is it possible to make these accurately reflect the font sizes and line heights when switching mode?

This was not an issue yesterday, but today, when duplicating a component that uses a slot that has a max-width set, the sizing gets expanded and doesn’t respect the fill width settings.You have to manually reset it.When duplicating a section that looks correct, on paste, the sizing is wrong. When editing anything inside the section, the sizing gets messed up. 

Hi everyone,I've run into a limitation with the new slots feature that makes it impractical for more complex, nested components. Short video demo see here.SetupWe're building a navigation drawer for our design system:- A navigation item group component that contains a slot, so a dynamic number of navigation items can be placed inside it.- This group is nested inside a drawer component, which itself exposes a navigation-section slot for further adjustments.- The drawer has two variants: expanded and collapsed.The slot based architecture. No need to # of items variantProblemVariant switching only works as long as the slot content is untouched. As soon as I override anything inside a slot — e.g. add an item or edit text — switching the drawer instance to its collapsed variant no longer works. In the initial, unmodified state, collapsing works fine.Expected behaviorSlot overrides should survive a variant switch, the same way text and instance-swap overrides are preserved between variants.

I’m trying to use the phone format after the last update it won’t applied, it was working without issue before? any solution?

I have the attached table. Each number is a separate layer. All numbers were 1000. I wanted to have them random numbers. when I prompt this in replace content - Figma only changes one text layer. For example out of ten text layers of 1000 it will change one to 356 and leave all the others at 1000.any help appreciated - currently not impressed at all with this ‘feature’  

Hello Figma Support Team,I was recently removed from a team workspace. Before my removal, I created several files within my personal profile space (Drafts). I have never shared these files with anyone, as they contain my private work and intellectual property.Currently, these files have disappeared from my dashboard. When I attempt to access them via direct links, I receive the following error: "Current location: Another user's Drafts. You can’t move files that are in another person's Drafts."I am highly concerned about the privacy of my data. Since these files are strictly my personal property, I explicitly request that the team administrator is not given access to them and cannot move them from the unassigned drafts archive.Please permanently transfer these files back to my own isolated Personal Workspace where I can safely access them.Thank you for your prompt assistance in securing my data.

Hi! I am experiencing an issue with keyframe creation in Figma Motion.The playhead appears to be positioned exactly on an existing keyframe, but when I change a property, Motion sometimes creates another keyframe about 0.001 seconds earlier. As a result, two nearly identical keyframes are created next to each other.This is difficult to notice and can cause unexpected animation behavior. It would be helpful if Motion snapped the playhead more reliably to existing keyframes and updated the selected keyframe instead of creating a new one a fraction of a millisecond earlier.

I am writing to request the immediate cancellation of my Professional Team (Monthly) subscription associated with "DDDY's team" (Invoice ID: in_1TuA3ZIvcqWR3dFDiVQSsMlX), which was charged $16.50 USD on June 17, 2026.I have not used this subscription at all during the billing period, and I am requesting a full refund of this charge.Please cancel the subscription and process the refund as soon as possible. If this matter is not resolved in a timely manner, I will have no choice but to pursue legal action.I look forward to your prompt response.And I don't know where the unsubscribe is. Did you hide it on purpose?

We’re trying to add Figma’s remote MCP to our AI governance platform Runlayer. When we attempt to authenticate we get this error:{"jsonrpc":"2.0","error":{"code":-32000,"message":"Method not allowed."},"id":null}We're using the following URL, https://mcp.figma.com/mcp and configuring runlayer as a pre-registered oauth 2.1 client

Hi Team,One of the user is not able to access Figma MCP server though he has a valid license.Request you to please look into this and provide the solution.below is the user details.User Name: Yonatan Tal Email id: [REDACTED by admin]Environment : Figma - ProdServer name: figmaURL: https://mcp.figma.com/mcpType: HTTP (remote)Purpose: design-to-code, design context, Code Connect Please add user email;s as well for all communication:  [REDACTED by admin]Thanks,Shadab  

 After I updated a component in my component library file, all the instances in all other files has turned into an empty frame without any content. It seems if I create a new file, it works fine. But for all my other existing files, there is now just an empty purple box. There are no layers in it. The main component is fine, with content and layers. The only thing I changed on it was auto layout-issues.  How do I avoid having to create new instances in all my files, or create new files for all my files? 

Hello,I seem to have 310 credits in my AI balance but am unable to use Figma Make. The textbox to type is disabled and there is a banner saying i’m out of credits, but the AI Balance clearly says 310 credits left. This happens on both desktop and web. I’ve tried reloading the tab too.any help woudl be appreciated. thank you!  

Search response time is extremely long and often times renders Figma unresponsive. I can't cancel the serach, have to close and reopen files.This is extremely frustrating. I'm working in an organization of 50+ our designers with a quite an extensive design system.There are a lot of files that have to be searched for preceding patterns. The type of patterns that other designers have designed in the past before I joined the projects.I also have to search a lot through existing design system documentation which is made of Figma slides and Figma template and component libraries.Searching through these files is extremely painful. The reason is it takes so much Time to load search results.At times the search just doesn't respond at all. I have to close the file, then reopen the file and then try to search again. That’s not only is very distracting, but also takes a huge lot of time.A simple text search shouldn't take that much time.

When a component uses properties to control nested instances inside a slot e.g. color, overriding any properties of the nested instance e.g. a text property, causes the parent component's properties to stop cascading into it. The only recovery path is a full instance reset, which wipes any existing overrides in the process.As a result, for all components where parent properties control nested slot instances, the new slots feature cannot be adopted within our design system. I’ve attached a short video recording to demonstrate the issue. Thanks!

(screenshot redacted by the moderator due to PII)

In a component with a slot containing multiple items, changes to the items stop propagating in the instance once any individual item within that instance has been manually overridden.Consider a menu component containing a slot with menu-item components. At some point, I use that menu component by instantiating it inside another component — say, a menu-app — which then appears across multiple views. I want any changes made to the menu-items to propagate to all those instances, keeping every view consistent. And this works as expected, until I make any change to any of the menu-items within the instance. I could understand that manually overriding a specific item in a slot prevents changes from propagating to that same item — I could live with that. But the problem goes further: changing anything on any item — such as its position in the stack (which is critical if I ever decide to reorder the menu items) — completely breaks propagation of any slot-level changes across the board.

Dear Figma Support Team,I would like to request your assistance in recovering two Figma design files that have gone missing from my account.These files were not deleted from my end, and no one else had access to them as they were created and managed under my account only. I last accessed these files approximately 17–19 days ago. When I tried to open them recently, they displayed the message "Hmm, we couldn't find that one. This design file may have been deleted, moved, or made unavailable."The details are as follows:Number of missing files: 2 Known file name: FTS Mobile Plan: Free Owner: Same account Last accessed: Approximately 17–19 days agoSince these files contain important project work, I kindly request you to check if they can be restored from your end or if there is any way to recover them.Please let me know if you require any additional information, such as my account details, file links, or screenshots, to assist with the investigation.Thank you for your time and support. I lo