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Prototypes for me have started showing a blank/empty screen when using content scales like "Fit width", "Responsive", or "Actual size (100%)". Only "Fit width and height" renders correctly. I found a workaround with Claude. I was using a fill on my Frame which I have always used so the background isn’t blankRemoving fill from the frame fixes the prototype rendering. However this causes the prototype background color to show through where frame content doesn't reach.Prototype with Frame FillPrototype without Frame Fill​​​​​ 

I have already cancelled the subscription plan, but I was still charged on my credit card.

I recently worked on a product-focused landing page design for an industrial filtration component called a Coalescer Separator Cartridge. The goal was to present highly technical information in a way that's easier for engineers, procurement teams, and industrial buyers to understand.Some design challenges I focused on:Simplifying complex filtration concepts through visual hierarchy Making technical specifications more scannable Improving readability for industrial B2B audiences Creating clear product benefit sections without overwhelming users Optimizing the page structure for both desktop and mobile viewingThe product itself is used in gas processing, oil & gas, chemical processing, and industrial filtration systems to remove liquid aerosols and contaminants from gas streams.I'd love feedback on:Information architecture Content organization Visual hierarchy Technical product presentation Overall user experience for industrial audiencesReference page:https://www.brotherfiltration.c

its been a week and still we are unable to open Only one particular Figma design, its taking too long to load and finally gives us the following error.URL: https://www.figma.com/design/JAikGFFNnduKurqdqEuEdz/Production_Module?t=4GFIUjGWl2hek9wB-0  I have submitted ticket twice but I didn’t get any response and I didn’t even get any acknowledgement email for those tickets. 

Hi Figma team, I would like to report a billing/subscription issue caused by an accidental seat upgrade. Originally, my subscription was an Annual Dev Seat only. However, I accidentally upgraded to a Full Seat. After this change:- My annual plan was changed from Dev Seat to Full Seat- An additional Monthly Dev Seat was automatically added to my subscription- My billing now shows a $41.44 USD charge for the Full Seat annual plan This change was completely unintentional. I do not plan to use the Full Seat or the additional Monthly Dev Seat, and this was not my original subscription intention. I have already contacted Figma Support and provided the requested subscription information, including the team/organization name and confirming that I am the Admin of the team. However, I have not received a response yet, so I would like to report the issue here as well. The $41.44 USD bill is due on June 26, so I’m hoping this issue can be resolved before the due date.  Could the Figma team please

Hi everyone,I'm trying to access Figma Weave using my Figma account, but after signing in I am redirected to a page that shows:www.figma.com/blocked.htmlBecause of this, I cannot access or use Weave at all.Has anyone else experienced this issue? Is there a specific eligibility requirement, regional restriction, account limitation, or security setting that could cause this redirect? I've already tried logging in through my Figma account, but the same result occurs.Any guidance from the Figma team or community would be greatly appreciated.Thank you.

做完图后还没来得及保存电脑就关机了，直到我充上电开机之后，我才发现文件已经无法打开了。一直在加载页面，加载到最后一点就停住不动，该怎么办？

I’m feeling like an idiot. I’m on a professional plan, but I can’t find any invoices in my email and I can’t find anyplace in the Figma site to download previous invoices. This should be easy…been looking for 15 minutes and can’t find anything.

Dear Figma Support Team,I hope this message finds you well.I’m writing to request your kind assistance in restoring one of my project files that was deleted after my Figma Education Plan expired. I was the owner of the file, and I wasn’t aware it would be removed once the plan ended.Here’s the file link for your reference:👉 https://www.figma.com/design/m4mrkw8UFzRDjuDryzJ3yu/PORTFOLIO-PROJECTS?node-id=1748-547&p=f&t=fCjIfaZ6o8zgDFYo-0This file is very important for my ongoing work, and I would be truly grateful if you could help me recover it or provide any possible way to retrieve its content.Thank you very much for your time, understanding, and support.I really appreciate your help and quick response on this matter.

Hi Figma Support,I've been using the Figma MCP integration with Claude (claude.ai and claude co-work) successfully for the past few weeks, but as of today it has completely stopped working. Every tool call returns a file access error.Plan: (Education Non-profit, Full seat)Steps already tried: Disconnected and reconnected Figma MCP in Claude settings multiple times Revoked and re-granted access via Figma Settings → Security → Connected Apps Confirmed Figma desktop app is on the latest version Re-enabled MCP on the affected file Verified authentication via whoami — returns correct user and plans Attempted the same at different times across 3hrs.The integration was working without issues until yesterday. No changes were made on my end.Debug UUIDs from today's failed requests:- 8f21fc37-d18b-454b-b8e8-9fe257cc3103- 6313682e-0ab9-43b6-9172-1e95315f0448- 2fa888ba-4871-48f5-8001-54605379edf9- ece53856-5d40-460e-8cc9-32a61df6c948Please let me know if you need anything further to investigate.Th

Dear Figma Support Team,I am writing to kindly request a refund for a duplicate subscription charge on my account.I recently upgraded to the Professional plan, but due to a misunderstanding, my team member also purchased a subscription for the same team, resulting in a duplicate billing. I would like to cancel my subscription and request a refund for the extra charge incurred.Here are the details of the accounts involved: My Account Email: (redacted by the moderator due to PII) Transaction Date: [6/22/26] Invoice number: [B4UVKZRT0001] I have already taken steps to ensure that only one subscription remains active for our team. Could you please help me process a refund for this duplicate payment?Thank you for your time and assistance in resolving this matter.Best regards, MINSUN

The Figma Desktop App on macOS v26.5.1 isn’t opening after the update on or after 17 June 2026. I’ve attached the Termination Report for your reference. Please let us know how we can fix this as using Figma in the browser is quite inconvenient.

Hello Figma Product Support Team,Thank you for your response.I would like to add an update to my existing support case:Ticket ID: 1973925The issue is still occurring and has now been affecting my account for approximately 3 days.No matter what prompt I submit in Sigma / Figma Make, the result is always the same:"Something went wrong"This happens even with the simplest possible prompts, such as: "Hello" Changing a single text label Replacing one word Any basic edit request Sigma starts processing the request ("Thinking..."), but after a few seconds it always fails with the same error.Latest Request ID:1a7cdc5b-eac6-47e2-8e73-3219b1325f73I have already reported previous Request IDs in the same ticket.This issue is currently blocking an active website project and preventing me from using Sigma for any modification, even the most basic ones.I have already granted view-only access to support-share@figma.com and provided the Figma Make URL associated with the issue.Could you please ver

Hello,I have a component with a shared text property accross all variants.I want the hover state to be underline, so I apply underline to the hover variant.But since it’s sharing a common text property, the underline apply to all variants.Is that a bug ? or a bad feature ?I’m not sure but that’s really annoying

My app updated at night and I can no longer work with prototyping mode. Only design function, shift+e key combination not working

Hi Figma team,I submitted a billing/refund request on June 15 (ticket #1961607), and it's now been 8 days with no response. The ticket still shows as "open."My situation: a subscription was set up under a company account from a past project, which has since been deleted. I can no longer access the account or involve an admin, but the subscription still charged my personal card. I've already provided all the account and card details in the ticket, and I've replied to the follow-up requesting team/admin info.Could someone please escalate this and have support follow up? I'm happy to provide any additional verification (card statement, approval code) by email. I just need someone to actually pick up the ticket.Thank you.

Figma 지원팀에 문의드립니다. 최근 Figma 팀의 여러 프로페셔널 풀 시트에 대한 가격은 138.34달러로 청구되었습니다.저는 이렇게 많은 불만을 제기하지 않았습니다. 해당 팀은 임시 학교 프로젝트를 위해 제작하는 것만으로도 충분한 비용이 드는 것이었습니다. 문제를 시작하여 팀 설정을 검토하고 로그아웃을 삭제했습니다.이번 청구 건을 재검토하여 예외적으로 비트 또는 요금을 환불할 수 있는 주실을 조정할 수 있도록 하시겠습니까? 검토해 주시면 감사하겠습니다. 저는 구독할 금액이 없습니다. 환불처리를 부탁드립니다. 진심으로 감사  드립니다.한민서

I need to transfer a ticket to someone in my organization. I cannot find help anywhere. Please create a ticket for me so that I may do this.

I'm on the Starter plan, and I had the AI ​​credits feature. It gave me 500 credits, the usual 150 per day.I tried to use this feature today, but Figma tells me to buy a subscription, even though I'm sure I still have some AI credits left. In the Figma menu, the number of AI credits in the upper left corner suddenly disappeared.I don't see the number or any information about them. I can't see any information about my plan or my credits.How can I fix this issue? I would be very grateful for any help or advice.Please don't tell me that the Starter plan doesn't have AI features, as I had them and used them without a subscription.

I have clickable buttons and other links in the slides for proposal made in figma slides. But clicking on any where near takes to the next slide. I want to disable the figma slide click to next slide, as We can use the toggle option given in presnetation mode to move the slides. Is there any way to fix this in figma slides?

Hello, When I try to use presentation mode for any of my designs, I get these weird overlay squares instead of seeing my design. This happens in chrome and in the Figma app. I am on a Mac computer.  Please help!  

Hello Figma! I am writing to formally dispute an unexpected quarterly invoice of $2,600 for addional seats on our Organization Plan. We did not recieve prior notice, nor did an admin explicitly authorize these paid upgrades. We are currently trying to cancel our Organization Plan entirely. We request a formal review of this invoice, a refund for these accidental, unauthorized seat upgrades and confirmation of our plan’s termination.This is our ticket number: #1975080

I need help transferring a group ticket to my co-worker.

Hi team,I would really love to get access to the Figma Make run local code update, and also the agents update. I still have the old UIwhere there is no left panel. Could you please tell me how I can get access to the same?

I went to settings and changed my plan to “free” under cancel plans but it said it will still bill me until decemeber?