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Tomuiux
New Member
October 20, 2026
Solved

School no longer available on the list .

I study at the National Open University of Nigeria (NOUN) and my study location is Lagos, Nigeria. Previously, I was able to select Lagos during the verification process. However, when trying to verify again, Lagos is no longer available in the list, even though other Nigerian states are available.

Celine_
Celine_Solution
Community Support
October 20, 2026

Hey ​@Tomuiux , Celine from the Figma Community Support team here. Sorry you’re having trouble reverifying!

Our partner SheerID handles all higher education verification (Figma for Edu cannot verify your account). Please contact their dedicated Figma support team at figmasupport@sheerid.com so they can review the missing location and advise on how to proceed.

Mention that you study at the National Open University of Nigeria (NOUN) in Lagos, Nigeria, and that Lagos was available during your previous verification but other Nigerian states are now the only options shown. A screenshot of the dropdown would also help. Please also mention directly in your message with which email address you want to verify with so they can advise you for next steps. Thank you!

2 replies

Celine_
Figmate
Celine_Solution
Community Support
October 20, 2026

Hey ​@Tomuiux , Celine from the Figma Community Support team here. Sorry you’re having trouble reverifying!

Our partner SheerID handles all higher education verification (Figma for Edu cannot verify your account). Please contact their dedicated Figma support team at figmasupport@sheerid.com so they can review the missing location and advise on how to proceed.

Mention that you study at the National Open University of Nigeria (NOUN) in Lagos, Nigeria, and that Lagos was available during your previous verification but other Nigerian states are now the only options shown. A screenshot of the dropdown would also help. Please also mention directly in your message with which email address you want to verify with so they can advise you for next steps. Thank you!

Tomuiux
TomuiuxAuthor
New Member
October 20, 2026

Thank you