URGENT: Account suspended since October 6–7 – 3+ years of professional work inaccessible (#2182544)

Hello Figma Support Team and Community,

I urgently need help recovering access to my original Figma account, which has been suspended since approximately October 6–7, 2026.

Whenever I try to log in, I receive a message stating that my account has been suspended. I have attached a screenshot showing the issue.

The only change I made around that time was changing the login email address of the account administrator. I did not knowingly do anything else that could explain this suspension.

I have been using Figma for approximately 3–4 years for my web design business, Digit, and I paid for a subscription for more than two years before switching to the free plan because we changed our design workflow.

My account contains more than three years of professional work, including website designs, prototypes and client projects. This represents a huge part of my entrepreneurial journey and the work I have built throughout these years.

I have already contacted Figma Support multiple times under support request #2182544, but I have not received a meaningful response, a clear explanation for the suspension or a concrete solution.

I am posting from a secondary account because I cannot access my original account.

I am fully willing to prove that I am the legitimate owner of the suspended account. I can provide invoices for my previous subscriptions, email correspondence, payment records, identity verification documents, a copy of my ID if necessary, and any other evidence required.

I am happy to cooperate with any security checks and provide documentation through a secure, official channel. If paid support is necessary to have this matter reviewed, I am willing to consider that option as well.

I am not trying to bypass any security measures. I simply want the opportunity to verify my ownership and recover access to my own work.

Could a moderator please help escalate my existing support request to the team responsible for account suspensions?

I urgently need help with the following:

1. An explanation of why my account was suspended.

2. An investigation into whether changing the administrator's login email may have triggered the suspension.

3. An urgent manual review of my account.

4. Restoration of access if the suspension was made in error.

5. Instructions on how to safely recover or export my files if access cannot be restored immediately.

I have been unable to access years of professional work since October 6–7, and I am extremely concerned about losing these files permanently.

I understand that account security is important, and I am willing to provide any reasonable proof required. I am simply asking for the opportunity to verify my ownership and resolve this situation.

My existing support request is #2182544.

Please, could someone help me recover access to my account and files? This work is essential to my business, and I would be extremely grateful for a concrete response.

Thank you for your time and help.

Kind regards,
Alex F.