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Justina Vengraitytė
New Member
October 21, 2026
Question

Figma Make credits

Hi Figma Support Team,

I am a freelance designer working inside a client's Figma organization. While attempting a structural change on a file containing complex data, Figma Make entered an infinite background processing loop. The generation completely froze and failed to render any visual output, but it aggressively drained the account's AI credit balance.

Because I am a freelancer and not the primary billing admin, I don't have access to the exact numeric credit log history. However, based on the drastic drops I witnessed in the interface, I estimate that the system glitch consumed a massive volume of credits—likely around 20,000 credits across two separate looping instances.

Could your engineering team please perform an audit on my user account's recent Figma Make generation logs, isolate the failed background loops, and restore those depleted credits to the team's balance?

Thank you for your time and assistance.

1 reply

Donkt
Figmate
Figmate
October 21, 2026

Hi ​@Justina Vengraitytė 

 

Thanks for letting us know about this.

 

I’ve created a ticket for you (#2212475) to put you in touch with our team to investigate this for you. 

 

If you can share the SRID in a reply to that ticket this will help our team look into this for you. Here’s a guide on how to get that.

 

Thanks for your patience and let us know if you need anything else!