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Visual Master
Visual Master
New Member
October 18, 2026
Question

URGENT: Locked out of Professional Account (Lost 2FA/Password) - No Support Response for 2 Weeks

Hi Figma Team,

I am posting from a secondary account because I am completely locked out of my main Professional plan account. I have been trying to get this resolved for two weeks with absolutely no response from Figma Support, which is causing a severe deficiency of service for my professional work.

The Situation: I recently sold my old device which contained my 2FA authenticator app, and the tokens did not migrate. I also do not remember my current password.

Verification: I still have full access to the original email inbox associated with my locked Figma account, and I have all of my recent invoices and billing details ready to verify my identity.

I need someone to manually remove the 2FA requirement so I can trigger a password reset to my active email. I have already emailed support multiple times over the last 14 days without a single reply.

Could a Community Manager please send me a Direct Message (DM) here on the forum? I will provide the affected email address and my billing proof privately so we can escalate and resolve this immediately.

Thank you.

1 reply

Donkt
Figmate
Donkt
Figmate
October 18, 2026

Hi ​@Visual Master, thanks for reaching out.

 

I’m sorry to hear you’re struggling with this, let’s see what we can do to help you out.

 

I couldn’t see any tickets associated with the email address linked to the account you’ve posted with, but if you can share the ticket IDs (usually presented in this format: #000000) I can look into this for you and raise it with our support team.

 

I’ll only need this ticket ID, you won’t need to post anything like your email address or billing information.

 

Once you’ve shared your ticket ID(s), I’ll check what’s going on and get back to you.

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