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daniil.igoshin
daniil.igoshin
New Member
October 20, 2026
Solved

The project has been lost.

Hello Figma Support Team,

On October 19, 2026, I tried to open Figma to continue working on my project. However, a pop-up appeared asking me to verify my email address. The confirmation button was greyed out and not clickable, and I did not receive any verification emails.

I dismissed the pop-up, but after doing so, my project disappeared as well. I can no longer find it in my Figma account.

I found another project that appears to be the one I was working on, but it gets stuck on an infinite loading screen. I also tried opening it on another computer, where the editor loads but the project content is completely missing.

Account and Project Details:

  • Figma account identifier (email): [Your Figma account email]

  • Project name: Untitled

  • [redacted by forum moderator to remove PII]

I spent a significant amount of time working on this project, and I am concerned that my work may have been lost.

Could you please investigate this issue and help me recover my original project, including its content, chat history, and previous versions?

Thank you for your assistance.

Best regards

    Donkt
    DonktSolution
    Figmate
    October 20, 2026

    Hey ​@daniil.igoshin, thanks for posting! I’m sorry to hear you’re having trouble accessing your file. 

     

    Our Community Support team cannot handle in the Forum due to security reasons, so our support team will need to take a closer look for you.

     

    You can submit a ticket here by typing in “Missing file”, scrolling down, and clicking Start a chat.

    When you’re doing this, please share the URL(s) of the affected files, along with a screenshot of any error or access messages you see when trying to open them. This will help our team locate the files and check the associated access and permissions.

     

    In the meantime, we recommend:

    • Double-checking that you’re logged in to the correct Figma account.
    • Confirming that any invitations to view or edit the files were accepted using that same account.
    • Checking your Deleted files to see if you can locate the missing files there.

     

    If you need any more help, please let us know and we’ll see what we can do.

    View in thread

    1 reply

    Donkt
    Figmate
    DonktSolution
    Figmate
    October 20, 2026

    Hey ​@daniil.igoshin, thanks for posting! I’m sorry to hear you’re having trouble accessing your file. 

     

    Our Community Support team cannot handle in the Forum due to security reasons, so our support team will need to take a closer look for you.

     

    You can submit a ticket here by typing in “Missing file”, scrolling down, and clicking Start a chat.

    When you’re doing this, please share the URL(s) of the affected files, along with a screenshot of any error or access messages you see when trying to open them. This will help our team locate the files and check the associated access and permissions.

     

    In the meantime, we recommend:

    • Double-checking that you’re logged in to the correct Figma account.
    • Confirming that any invitations to view or edit the files were accepted using that same account.
    • Checking your Deleted files to see if you can locate the missing files there.

     

    If you need any more help, please let us know and we’ll see what we can do.

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