Cannot access my paid Figma Weave account

Question

I signed up to Weave and paid for the Starter account.

Then when it connected to my figma (free account) it reverted back to a free acount. And now i cant access my paid account, which has the same email. I even had work on that account i was testing the app with.

How do i access my paid account? do I need to create seperate emails? This is so frustrating.

Celine_ · Accepted Answer

Hey ​@SGool, Celine from the Figma Community Support team here!Sorry to hear you’re unable to access your paid Weave account and existing work! We’ll need to take a closer look at your account and subscription. Please emailsupport@weavy.ai directly, ideally from the address used for your Weave purchase. Include your payment receipt and explain what happened after connecting your Figma account. (For security and privacy reasons, we can’t investigate account-specific issues in the Figma Forum.) Thank you for your patience!

SGool · Answer

Is it worth changing my figma account email instead?This is so frustrating. I just pitched it to a client and said i could start the work and now I am locked out!

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