Hi @Danielle.scholtz
Thanks for reaching out!
Don’t worry, this is actually a fairly common thing to run into with pretty simple solution steps.
When this happens, it can take a little time for the deletion to fully process on our end. During that period, you may see a "Your request has failed" message if you try to create a new account using the same email address.
To help sort this out for you, could you please:
- Try creating the account in an incognito/private browser window.
- Try a different browser.
- Try a different network (for example, mobile data instead of Wi-Fi).
- Temporarily disable any VPNs or browser extensions.
- Follow the steps in our account creation guide to make sure the signup process is completed correctly.
If you're still seeing the same error 24 hours after you deleted the account, please submit a bug report:
- Head to the Support Hub
- Type “Report a bug”
- Click Start a chat
- Select Enter and follow the prompt.
In the form, please include the email address you're trying to register and a screenshot of the error. Our support team will be able to investigate further.
Let us know if you need help with anything else!
