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wenw
New Member
October 19, 2026
Solved

Unable to publish plugin updates – Support ticket unanswered since October 13

您好,Figma社区支持团队,

我遇到的插件发布问题也完全一样:

“我们检测到您的账户信息有变更。请联系support@figma.com以继续操作。”

我于2026年10月13日提交了支持工单,并收到了一封自动确认邮件。但是,截至10月19日,我仍然没有收到回复。

我使用的是最初发布该插件的同一个账号。

我的支持工单 ID 是:[ 2193720 ]

Figma社区支持版主能否帮忙查看一下我的工单状态,并将其升级到平台支持团队进行账户验证?

我需要恢复现有插件的发布权限,但不能更改其原始插件 ID。

非常感谢您的帮助!

 

    Gayani_S
    Gayani_SSolution
    Community Support
    October 19, 2026

    Hey ​@wenw, thanks for reaching out! I’m replying in English, but if anything’s unclear please let me know and I’m happy to clarify. 

    I can see your support Ticket #2193720 and I’ll escalate this internally so someone from our team should be in touch with you soon.

    This message can appear when changes are detected on an account and additional verification is needed before publishing can continue.

    For general reference, our article Publish classic plugins to the Figma Community lists the requirements for publishing and updating plugins, including Enable two-factor authentication (2FA). If you already have 2FA set up, there’s no need to change anything.

     

    Our team will follow up soon, appreciate your patience in the meantime! 

    1 reply

    Gayani_S
    Figmate
    Gayani_SSolution
    Community Support
    October 19, 2026

    Hey ​@wenw, thanks for reaching out! I’m replying in English, but if anything’s unclear please let me know and I’m happy to clarify. 

    I can see your support Ticket #2193720 and I’ll escalate this internally so someone from our team should be in touch with you soon.

    This message can appear when changes are detected on an account and additional verification is needed before publishing can continue.

    For general reference, our article Publish classic plugins to the Figma Community lists the requirements for publishing and updating plugins, including Enable two-factor authentication (2FA). If you already have 2FA set up, there’s no need to change anything.

     

    Our team will follow up soon, appreciate your patience in the meantime!