Get Solutions

Hi. I recently got suspended on figma and email them serveral times. The problem is that they can suspended you any time without any notice. On suspension you cant access you files. Community tell us its save to upload the files on figma means all years of efforts lost in seconds. First they give you free access now the locked your account after that now they suspended and hold your files.

I recently got suspended after ticket support they said After review, your account was found to be involved in fraudulent activity. Unfortunately, due to violations of our Terms of Service, we are unable to reinstate the account. after that i email them atleast give my files back and  figma now own the files my 5 years of work at there with complete portfolio were busted. its like you want to destroy someone life work. i will never trust again on figma 

I have been receiving the following errors in Figma Make. It is not completing request, however, it thinks it is. Thoughts?Failed to load resource: net::ERR_CONNECTION_REFUSEDUnderstand this errorvendor-core-31cb22b87b85909a.min.js.br:77 [MultiplayerSession] Joining file version 101 (initial load)Prototype:1 Access to image at - origin 'https://www.figma.com' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource.Understand this error - Failed to load resource: net::ERR_FAILEDUnderstand this error/api/mcp/clients?:1  ailed to load resource: the server responded with a status of 404 ()

I recently discovered that the “check color contrast” feature in the Figma color palette window is not 100% accurate and rounds up the contrast value compared to the WebAim Contrast Checker. This is very concerning and potentially problematic when resolving passing contrast levels among brand colors and accessibility. Warning to designers: be sure to double check your contrast levels and don’t rely on Figma’s tool alone! Background color: #355F78Text color: #FDC96EWebAim Contrast Checker fails at 4.49:1Contrast Finder fails at 4.49631Figma passes at 4.5:1Stark plugin passes at 4.5:1

Hi, I am having trouble with my pupils. It says “an admin needs to update seat”, how do I do this as I can’t see anything about seats in the Admin tab. Can you help? I am a teacher for Highland Virtual academy so my pupils have various school address, not all @portreehigh.

I previously had a Figma account registered with my old company email address . Unfortunately, I no longer have access to that email since I’ve left the company.After the recent Figma update, the login process now requires an access code sent to the registered email. Because I can’t receive that code, I’m completely locked out of my Figma account.As a result, I’ve lost access to all my design files and projects, which are critical for my ongoing work. I urgently need access to these files or a way to transfer them to my new email address.Your help would be greatly appreciated — this is very important for my work.

I attempted to cancel my subscription and remove my credit card details, but despite being on the Starter plan, $25 was still charged to my card. I also reached out to the support and sales teams but haven’t received any response. I previously informed you that I no longer need my Figma subscription, yet I was still billed. Please help me resolve this issue — I would like to request a refund.

I have done everything (from turning off spam filters, to making sure the email works, tried from different browsers).I am only logged into Figma via the Mac app.I can’t login via Google, it’s not a google account.It’s not via my 2fa auth code, it’s an actual email being sent I am not able to login, I’m on a subscription and can’t even access my account.  The AI chatbot said they’d send me an update to my ticket via email, womp womp I don’t think I’ll get it.What can I do?  I made this temp account to post this, my real account email is different.  please help

Hello! There was a problem exporting layouts after purchasing a new system. Layouts are exported with extra pixels, I attached a screenshot. I'll say right away that I tried to export in 1x and 2x, and from the desktop version. I reinstalled Figma, now it's the newest version. I rebooted the computer. There's still a problem. Please tell me how to fix it, because it's very necessary for work. 

Hey everyone 👋I’ve been freelancing as a designer and kept running into the same headache —keeping track of client feedback and revisions outside Figma.Clients comment on emails, send screenshots in Slack, or text feedback on WhatsApp 😅So I built a small CRM for designers that connects with Figma links,and lets clients view, comment, and approve each version in one place — kind of like a client-facing review page.It’s still new, and I’d love to hear: How do you manage revisions or approvals with your clients? Do you use Figma comments, Notion, or something else? Would a shared “review page” make your workflow easier? Here’s a quick preview of what it looks like 👇 If anyone’s curious, I’ve linked it here : Aprovly.appWould love any feedback or ideas from fellow Figma users 🙏

I’m currently working on this picker area. I created one component set so I can switch between exercises 01–08.However, I’m not sure how to make the timer work together with it. I know that you can’t create an actual countdown timer inside Figma, but what I need is to show the timer state for each exercise.For example:01 — Calves — 04:00 Remaining02 — Hamstrings — 03:30 RemainingEach exercise has a duration of 30 seconds.How can I make this work so that when I click on “02 — Hamstrings,” the displayed countdown also changes to “03:30,” just to demonstrate to the developer how it’s supposed to function?​​​​​​

Hey everyone,I’ve been learning mobile app design in Figma lately, and AI tools often suggest that I should always follow responsive design rules. However, I’ve noticed that many templates, social media posts, and even YouTube tutorials don’t seem to focus much on responsiveness.So I’m wondering — in the mobile app design field, is responsiveness actually an important rule to follow, or is it something designers usually skip in practice?Would love to hear your thoughts! 🙌

I am having trouble getting into any figma board and when I try to get into the board it starts to load but then stops in the same place I can not do anything to fix this but I can get into the website just fine, is there a way I canj fix this?

Hi everyone,I’ve noticed that the native plugin header (the top bar that shows the plugin icon, name, and close button) has a different height when running a plugin in Development mode compared to published plugins.In Development mode, the header is noticeably taller — around 56 px, while in published plugins it’s around 40 px. This reduces the usable vertical space inside the plugin window.It’s not just one plugin — I see the same behavior across all my plugins, even the most basic ones without any custom styling or JavaScript.I’m testing in the Figma Desktop app on macOS, latest version.Is this an intentional change in the Development environment, or maybe a bug introduced recently?

Я хотел узнать, можно ли использовать Figma на Samsung Z Fold 5. Создавать дизайн,перемещать элементы и в целом полноценно работать?I wanted to find out if it is possible to use Figma on Samsung Z Fold 5. Create a design, move elements and generally work fully?

Hi there, I have reverified my education plan multiple times and have received emails that I am verified and my educational plan is activated, but in Figma I still see the notification “Education status expired.”  Please advise. 

Hey everyone, I successfully authenticated my student status through SheerID, they have confirmed that all my information was correct. Somehow my status was still not transferred to Figma and I don’t have access to my education account, does anyone have any idea how to fix this issue as I have already reached out to education@figma.com about a month ago and haven’t heard back yet. Or who I could possibly reach out to instead or through a different medium? 

Bom dia. Gostaria de saber se é possível criar um link em uma palavra no frame 1 que me envia para um texto específico e localizado no meio de outro frame denominado frame 2?Conseguem entender?Obg

sometimes, I see the situation like image added with 1px when it’s exported is there any solution for these kind of things?

After importing a figma file in figma the images do not appear in the design.I have received the the figma files from the UI designer. 

I had two slides files in my account that I last edited in Jan 2025, and they are no longer there. I checked all my teams and projects and trash. Can someone help please?

Hello,I am working on building basic and complex components within my figma file and I am running into a road-block.  It is my goal to re-design all the pieces to reflow from a full screen mode to a half-screen size.  This entails using auto-layout for components.  What I need help with is that I have individual child frames all together in an auto-layout parent frame.  I have successfully structured the typography, icons, and background within each frame to reflow properly when I re-size the component.  However, I am running into one issue which is that the background colors within each child frame will start growing/shrinking exactly where they started, but I would rather than start where the prior frame ended (after the adjustment) + 2 pixels for spacing.  As I grow or shrink the space, it doesn’t adjust like I wish and messes up the design.  Is there a way to fix this or am I expecting a feature that doesn’t exist? 

I’m the only UI designer responsible for my company’s mobile app.A few weeks ago, we decided to migrate all our app UI designs -over 150 screens- from Adobe XD to Figma.So far, I’ve recreated a few new flows in Figma and shared separate prototype links for each (as I used to do in XD).But we recently realized that every shared prototype link reveals the entire design document, and that all flows are visible from the left menu.This is a serious problem for us because we have multiple teams working on different areas of the app, and some of those teams’ work is confidential even to other teams.I’ve looked for ways to share only specific flows or limit visibility, but so far couldn’t find a practical solution other than creating separate files - which isn’t feasible for a 150-screen, 30-flow project.Is there any way to share only specific flows (or hide others) within the same Figma file?Any advice or best practices would be greatly appreciated. Thanks.

We have an issue when attempting to add external team members to our connected project. Both organisations are on a paid plan and have a connected project setup. The external team member attempting to add, is part of the connected organisation.However, when attempting to add an external member to the connected project they are restricted saying they need to be part of the host organisation.  

In admin panel People section, when I open detail of user and changing users, “Role” field don´t change based on user  (side panel is still open)- showing role of First opened user.All other fields are dynamically load by the user detail.If I close and reopen side panel with another user, side panel load all the data.