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Question

Request for past invoices after downgrading to a free plan

  • December 16, 2025
  • 1 reply
  • 1 view

fiivari

Hi, I would need copies of all invoices from the current year and since there is no possibility to download them myself nor contact support directly, I am asking them through this channel. 

1 reply

ksn
Figmate
  • Community Support
  • December 16, 2025

Hey ​@fiivari - while I’m not able to generate and provide invoices for you here on the forum, I’m happy to get you directed to the right place to get this information.

Can you give me some context on your situation?

You mentioned there’s no possibility to download them yourself - are you an admin for your organization, and not seeing the ability to do so?

When you say you’re not able to contact support: have you not been able to get in contact with them at all? Have you filed a ticket and not gotten a response?

Please let me know, and PM me the best email address to contact you with when you have a moment.