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Question

looking for refund for accidently getting credits, none utilised

  • December 18, 2025
  • 1 reply
  • 6 views

Maleeha Durrani

hi, I would like a refund for mistakenly bought credits. Its useless and i wasnt looking for taht it clicked and added my card.

1 reply

Gayani_S
Figmate
  • Community Support
  • December 18, 2025

Hey ​@Maleeha Durrani, thanks for reaching out! 

Could you please clarify what you mean by the credits that were purchased? Did you add an additional seat to your team? 

If so, I’m not able to assist with account-specific issues here on the forum due to security and privacy reasons. I recommend reaching out to our Support team using this form: https://help.figma.com/hc/en-us/requests/new

They will be able to look into this for you and help further.